"The unit and amenities were as described. Some amenities were being repaired as expected with off season. The problem was at check out. I got a call as we were about an hour back home. We left and realized we had the two room keys with us, which was my fault so I turned around went back because I was going to be charged. I got there and the front desk worker said he needed the 6 rubber wrist band (usually a souvenir) or I would be charged a lot for them. I said 3 bands were on the table in the room and the other 3 were probably halfway home. He said I could stay another 1-2 hours for the cleaners to check for the bracelets. After I explained that I wasn’t told I was responsible for returning what we though were souvenirs, he pulled a signed paper from behind the desk that said 2 key cards and 6 brackets saying “you signed this”. That paper was not in my packet given to me for the stay. Since I couldn’t stay until cleaners eventually checked for my bands, I was charged for all of the bands and never heard about a refund for the ones that were left in the room. "