Brussels East hotel guide. PREM Group UK hotel in Brussels East, Brussels

"My room was very spacious and clean. View was nice. The hotel is in a great location, close to many great restaurants and chocolate shops, and is very walkable to many tourist attractions. The candy bar in the reception area was the cherry on top."

"Great location in old town. The hotel is generally lovely and you can tell they have put the effort into the lobby. The rooms were nice but not as nice as other Hiltons. Restaurant and bar really good"

"I was initially given the wrong room, and it took over 3 hours of arguments and repeated follow-up calls before I was finally moved to the room I had actually booked. I booked a room with bath and I was given a room without bath because the correct room was not ready. Despite raising a complaint, the property treated the situation as though it was perfectly acceptable simply because the correct room was eventually provided in the end. Pathetic customer service"

"Great hotel, lovely staff. Tea & coffee options in the room were awful, that’s the only fault! "

"La estancia fue muy buena."

"Excellent hotel for the price at the time. Everything looked just like the photos online. This is a high end, elegant hotel of the Marriott system. Staff was super. My next door was noisy and smoking. The front desk offered me another room! I never expected the treatment. The location of the hotel might be the best in town. Just cross the road, you are in the center of the city. I love this hotel and will definitely come back when I can. "

"Friendly, helpful staff. Unlimited free coffee in the lounge. Easy access for train at Diegem station in to Brussels Central Station. Carrefour market a couple of minutes walk away. Quiet. We arrived in the morning and were able to park our car in the hotel car park all day at no extra cost (20 euros standard fee charged). We enjoyed a day in Brussels and then returned to the hotel in the evening to check in."

"very clean room, spacious , overall lovely hotel"

"Some of the staff members were not very guest focused"