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"Good "

"Yes "

"Oldest hotel in Zermatt! - had a lovely corner room with a view of the Matterhorn! Room looked like the pics (with quality swiss heritage decor). Service/reception was excellent and breakfast was delicious! They even called to see if we needed a complimentary pick up/drop off to the train station with their electric vehicle. Reception gave us incorrect info upon our arrival which unfortunately negatively affected one of our activities, but they did acknowledge and apologized multiple times. We enjoyed our short stay before boarding the Glacier Express! "

"Great room and view. Good breakfast. Good staff. Restaurant food is good"

"The room was very clean and beds made daily. The bed was comfortable. It was very quiet and we enjoyed our stay. The continental style breakfast was very good, with delicious bread/rolls/pastries. It was self service, which we prefer. We had a big balcony, which was lovely, though not a great view, due to the location, surrounded by other buildings - though in the centre of town. The decor/furniture was a bit dated and could do with being modernised. However, we had a great stay!"

"Everything was clean, looks newn well maintained rooms/ amenities!! Food was high quality but you should go at the breakfast because i don't think they refilled food after specific time or depending on how many guests are there..?"

"Overall a fantastic place to stay! Breakfast was great. Room was great. We had the cube room. Excellent!"

"Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station."

"The hotel is about a 15-minute walk from the main station. It’s clean, offers minimal amenities, and has a great breakfast. Unfortunately, my stay ended on a very negative note. On my last night, I was locked out of my room after reception had closed. There was no visible emergency contact at the front desk, and if one exists, it certainly wasn’t made clear. I tried reaching out via Expedia chat and WhatsApp, but received no response, even while writing this review. As a result, I had no choice but to spend the night sleeping on the sofa in the reception area until staff returned in the morning. It was an extremely frustrating and uncomfortable experience. At the very least, the hotel should provide a clearly visible 24-hour emergency contact for situations like this."