Hallway

Reviews of Akeah Verdi Budapest

4 out of 5
Akeah Verdi Budapest
Ülloi út 89/B, Budapest

Reviews

7.8

Good

Rating 10 - Excellent. 74 out of 267 reviews" "
Rating 8 - Good. 113 out of 267 reviews" "
Rating 6 - Okay. 48 out of 267 reviews" "
Rating 4 - Poor. 19 out of 267 reviews" "
Rating 2 - Terrible. 13 out of 267 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Aimen

Business traveller
Many students that are noisy and disrespectful. Running in the corridores and knocking on the doors. It is a circus more than an hotel. I called the front desk and they told me that they will tell them to stay quite. I repeated to them that they were knocking on my room door. They should have been kicked out. I was about to call the police.
Stayed 5 nights in Mar 2024
Response from Adam on 21 Mar 2024
Dear Aimen,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the negative experience you had due to noise and disruptive behavior from other guests.Maintaining a peaceful and comfortable environment for all our guests is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations during your stay. We want to assure you that your concerns have been taken seriously, and we are actively addressing the issues you raised.We understand the frustration caused by noisy and disrespectful behavior, and we apologize for any inconvenience this may have caused you. Our team has been reminded of the importance of promptly addressing noise complaints and enforcing our hotel policies to ensure a pleasant stay for all guests.Regarding the incident with individuals knocking on your room door, we share your concern for privacy and safety. We are reviewing our security protocols to prevent such occurrences in the future and ensure that our guests feel secure throughout their stay.We appreciate your patience and understanding during this time. As a gesture of goodwill, we would like to offer you [specific compensation or discount details] as a token of our apology for the inconvenience you experienced.We value your feedback as it helps us improve our services and provide a better experience for all our guests. Please rest assured that we are taking proactive measures to prevent similar issues in the future.If there is anything else we can do to make amends or if you have any further feedback to share, please do not hesitate to contact us directly at [hotel contact information].We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Kind Regards,Akeah Verdi Budapest Hotel

6/10 Okay

Juan Felipe

Stayed 3 nights in Oct 2023
Response from Akeah Verdi Budapest Team on 26 Nov 2023
Thank you for the time you spent to share your feedback on your recent stay at our Akeah Verdi Budapest.We hope that you enjoyed your time spent at our hotel, and we would be happy to welcome you again at our hotel.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid so many better stays elsewhere
Arrived at the hotel to see a queue at reception with people having trouble checking in. Another customer came down to complain he had been waiting 30 minutes for someone to come and help him but no one came. After 40 minutes of waiting we finally got seen and were given our card, we got to the room and noticed we'd been given a room for two people instead of 3, so went back down stairs, we got the key card replaced ( other customer was back down again complaining) and to our shock we were given the key to someone elses room! All their belongings were still in there so this is a massive security risk and made us lose trust in the hotel as they could quite easily give someone else our key card. went back down to reception to complain but they wasn't bothered at all and laughed it off. So check in took over an hour with multiple problems, and they still hadn't been upstairs to help the other customer who was waiting over an hour. The bed was like a rock, you get one pillow even after asking for an extra pillow they say yes but never give you one. Duvet to small for the bed. Toilet seat was half broken and the air con controller never worked properly, said 25 degrees the whole time even though we were selecting 18 degrees. Breakfast avoid! All the hot food is gone by 8 and they don't bring out more, juice is like water. Once it's gone they don't bother making anymore, goes for all food. Hot chocolate isn't drinkable. No English tea. The worst hotel breakfast I've ever had.
Stayed 4 nights in Oct 2023
Response from Sherry on 30 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback about our recent stay at our hotel. We are truly sorry to hear about your experience and any inconveniences you may have encountered. Your feedback is invaluable to us, and we take it seriouslyin our continuous efforts to improve. We hope to have the chance to provide you with a better experience in future. Sincerely, Akeah Team Budapest

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fine with good amenities and quiet. Great location with super easy access from Metro line 3 right across the street. Rooms were spacious and quiet. Staff was friendly and helpful. Checkin was quick and easy. Breakfast was pretty good but some days coffee machines did not all work. No coffee in the room, only tea. Some mornings hot food selection was limited or already gone even though we were there by 8:30. Thank you for a nice stay
Stayed 4 nights in Oct 2023
Response from Sherry on 18 Oct 2023
Dear Ernest, Wr are delighted to hear that you enjoyed your stay here. We will keep working hard to match yor expectations.Thank you for sharing your thoughts with us. Best Regards, Akeah Team Budapest

4/10 Poor

Lee-anne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great
No pillows in the bedroom, room didnt feel clean or bed changed found ramdon sock in the bed & under. Shower room not clean.
Stayed 2 nights in Oct 2023
Response from Sherry on 18 Oct 2023
Dear Lee-anne, We're sorry to hear about your experience at our hotel. We value all feedback, and apologize that your stay did not meet your expectations. We appreciate your concern that will help us grow. Thank you for sharing your thoughts with us. Best Regards, Akeah Team Budapest

10/10 Excellent

Elwyn

Stayed 3 nights in Jul 2023

8/10 Good

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Jun 2023
Response from Verdi Grand Hotel Management on 5 Jul 2023
Dear Fadi, Thank you very much for rating us, the staff of Verdi Grand Hotel appreciates any and all feedback regarding any aspect of our facilities and services offered. We use this information to improve guest experience and provide our customers with a pleasurable and memorable stay in our property. Best wishes, Verdi Grand Hotel Management

8/10 Good

Zlatko

Stayed 1 night in Apr 2023
Response from Verdi Grand Hotel Management on 5 Jul 2023
Dear Zlatko, Thank you very much for rating us, the staff of Verdi Grand Hotel appreciates any and all feedback regarding any aspect of our facilities and services offered. We use this information to improve guest experience and provide our customers with a pleasurable and memorable stay in our property. Best wishes, Verdi Grand Hotel Management

2/10 Terrible

Fadi

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff: ladies are very polite, men are not, including the boss
Stayed 10 nights in Oct 2022
Response from Verdi Grand on 27 Oct 2022
Dear Guest,All our staff are polite and kind with everyone and we are sure that we give full and good service for everyone, but for sure because the ladies had more patience for your pushy and demanding attitude that you spent more time at the reception desk more than the time you spent in your room, you say this, despite that we tried to tell you many times and raise to your attention that this is a working space and we are busy also serving other guests in a big hotel with 200 rooms, but you kept going on your pushy attitude.Br.

4/10 Poor

Zoltan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Advertised as 4* hotel, hardly fits in 2* rating. Room was dirty, hair on the floor and shower. Stale bakery products for breakfast. Great view on homeless people doing drugs from the balcony.
Stayed 3 nights in Aug 2022

6/10 Okay

Larisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was not comfortable at all (very hard). Pillows were super small and very old. Bedding and comfort of the sleep is one of the important things to me and if I can rate it separately I would give 1 star. Everything else is good.
Stayed 2 nights in Aug 2022

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Grand City break
overall hotel was very good , however the staff need to learn to be more courteous !.
Stayed 4 nights in Aug 2022

8/10 Good

penelope

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Room was a bit small to fit a crib but we managed. Breakfast had lots of options but was incredibly full of people so often there was nowhere to sit.
Stayed 2 nights in Aug 2022

8/10 Good

ALAA MOHSIN

Stayed 2 nights in Aug 2022

8/10 Good

Lisa

Stayed 3 nights in Aug 2022

8/10 Good

Carlos, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge and comfortable room. Glad I was able to check early. The area around the hotel is a bit run down, though.
Stayed 3 nights in Jul 2022

8/10 Good

Klara

Travelled with partner
Liked: Staff & service, property conditions & facilities
There was homeless living in the courtyard of the hotel at the back.
Stayed 1 night in Jul 2022

8/10 Good

Omoteniola

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Verdi Grand Hotel Management on 11 May 2022
Dear Guest, Thank you very much for taking the time to leave a review, the staff of Verdi Grand Hotel appreciates any and all feedback regarding any aspect of our facilities and services offered. We use this information to improve guest experience and provide our customers with a pleasurable and memorable stay in our property. If you like our hotel, you can follow us on social media and we would be happy to have you again with us in the future. Thank you again for choosing Verdi Grand Hotel for your accommodations needs! Best wishes, Verdi Grand Hotel Management

2/10 Terrible

Joji

Stayed 1 night in Mar 2022

10/10 Excellent

Joji

Stayed 1 night in Feb 2022

8/10 Good

Honor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good service and room. Heating was constantly on which made the room really hot at times. Breakfast wasnt good. Overall it gave us all we wanted from the room
Stayed 3 nights in Feb 2022
Response from Verdi Grand Hotel Management on 16 Feb 2022
Dear Honor, Thank you very much for taking the time to leave a review, the staff of Verdi Grand Hotel appreciates any and all feedback regarding any aspect of our facilities and services offered. We use this information to improve guest experience and provide our customers with a pleasurable and memorable stay in our property. If you like our hotel, you can follow us on social media and we would be happy to have you again with us in the future. Thank you again for choosing Verdi Grand Hotel for your accommodations needs! Best wishes, Verdi Grand Hotel Management

6/10 Okay

Etelka

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Long waiting for check in
Unfortunately we had to wait an hour to check-in since the hotel systems are not accurate and fast. Waiting in a line with many others. The staff was apologising and felt really awkward.
Stayed 1 night in Dec 2021
Response from Verdi Grand Hotel Management on 3 Feb 2022
Dear Etelka, Thank you for your feedback and your stay in Verdi Grand Hotel. We regret to hear that you have to wait an hour to check in. I can assure you this was a rare exception. Thank you again for choosing Verdi Grand Hotel for your accommodations needs! Best wishes, Verdi Grand Hotel Management

6/10 Okay

Aminnur Hafiz

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unpleasant check-in experience
Everything was fine except for have to wait for almost 1 hour to check in at the reception counter…as only one person was working…a bit unpleasant experience for a so-called 4 stars hotel
Stayed 1 night in Dec 2021
Response from Verdi Grand Hotel Management on 7 Dec 2021
Dear Aminnur Hafiz, Thank you very much for taking the time to leave a review, the staff of Verdi Grand Hotel appreciates any and all feedback regarding any aspect of our facilities and services offered. We use this information to improve guest experience and provide our customers with a pleasurable and memorable stay in our property. We appreciate your comments and look forward to seeing you next time! Best wishes, Verdi Grand Hotel Management

10/10 Excellent

Riku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Verdi Grand Hotel Management on 26 Nov 2021
Dear Riku, Thank you very much for taking the time to leave a review, the staff of Verdi Grand Hotel appreciates any and all feedback regarding any aspect of our facilities and services offered. We use this information to improve guest experience and provide our customers with a pleasurable and memorable stay in our property. If you like our hotel, you can follow us on social media and we would be happy to have you again with us in the future. Thank you again for choosing Verdi Grand Hotel for your accommodations needs! Best wishes, Verdi Grand Hotel Management

10/10 Excellent

Balas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Verdi Grand Hotel Management on 26 Nov 2021
Dear Balas, Thank you very much for taking the time to leave a review, the staff of Verdi Grand Hotel appreciates any and all feedback regarding any aspect of our facilities and services offered. We use this information to improve guest experience and provide our customers with a pleasurable and memorable stay in our property. If you like our hotel, you can follow us on social media and we would be happy to have you again with us in the future. Thank you again for choosing Verdi Grand Hotel for your accommodations needs! Best wishes, Verdi Grand Hotel Management

8/10 Good

Usama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like it... reception staff were good , clean room, station near me, but room walls need to be more isolated you can hear the noise out side the room
Stayed 1 night in Oct 2021
Response from Verdi Grand Hotel Management on 10 Nov 2021
Dear Usama, We appreciate you taking the time to review us following your departure from our hotel. We are proud to read that our staff was able to make your stay even more pleasant with their friendliness and professionalism. Thank you for noticing and highlighting these in your comment . We look forward to welcoming you back very soon. Best wishes, Verdi Grand Hotel Management

8/10 Good

Gil

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Relatively OK in the current conditions.
The hotel was almost empty due to the COVID 19 restrictions in Hungary. Therefore, the breakfast was VERY basic. The air condition in the room did not cool. It just worked as a fan.
Stayed 5 nights in Jun 2021
Response from Verdi Grand Hotel Management on 6 Jul 2021
Dear Gil, Thank you very much for taking the time to leave a review, the staff of Verdi Grand Hotel appreciates any and all feedback regarding any aspect of our facilities and services offered. We use this information to improve guest experience and provide our customers with a pleasurable and memorable stay in our property. We are sorry to hear about your problem with the air condition.The weather was actually very cold until late June, we still had to run the heating system until mid-June, because it was so cold at night. We cannot bring the airconditioning system online under such conditions. If you like our hotel, you can follow us on social media and we would be happy to have you again with us in the future. We wish you a very safe and pleasant summer and thank you again for choosing Verdi Grand Hotel for your accommodations needs! Best wishes, Verdi Grand Hotel Management

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely hotel! Rooms a decent size and veds comfortable! Staff were lovely too. Breakfast was basic but the omlette station was great! My only issue was the adjoining rooms. The rooms are soundproofed unless you share a door with another room! So just request one without :)
Stayed 2 nights in Mar 2020
Response from The team of Verdi Grand Hotel on 10 Mar 2020
Dear Anonymous, Thank you very much for your lovely feedback! We are glad that you had a good time in our hotel! We hope that next time you come to Budapest, you will choose us again! Have a nice day!

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a yes from me 😊
I was pleasantly surprised with my stay at the Verdi Grand. Check in/out was hassle free with pleasant staff. The hotel was very convenient and situated right across the road from the Klinikak Metro stop. I'd stay again. My only negative is that the rooms are in need of painting.
Stayed 3 nights in Feb 2020
Response from The team of Verdi Grand Hotel on 12 Feb 2020
Dear Carmel, Thank you so much for your positive feedback! We are glad that you had a good time in our hotel! We hope that next time you come to Budapest, you will choose us again! Have a nice day!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is hard and the pillows too thin Breakfast was ok The metro is across he street Location is good
Stayed 1 night in Jan 2020
Response from The team of Verdi Grand Hotel on 7 Feb 2020
Dear Anonymous, Thank you very much for your positive feedback! We are glad that you had a good time in our hotel! We hope that next time you come to Budapest, you will choose us again! Have a nice day!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Good location next to the metro The area is old bit run down The bed is hard Over all the hotel is worth the money
Stayed 2 nights in Dec 2019
Response from The team of Verdi Grand Hotel on 10 Feb 2020
Thank you for your feedback! We are sorry for the inconvenience during your stay! Our team is working to make you feel more comfortable with us! Of course, we will investigate and remedy the problem! We hope to be our guest again in the future and we could make a positive impression for you! Have a nice day!

8/10 Good

Mohd, Bundoora, Australia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything in this hotel is very good: location, cleanness and front desk staff. I have problem with room cleaning service they ignore the requesting cleaning sign (we had it in the door from 8.00 am to 4.00pm) and waited for us to complain.
Stayed 5 nights in Dec 2019
Response from The team of Verdi Grand Hotel on 7 Feb 2020
Dear Mohd, Thank you very much for your feedback! We are glad that you had a good time in our hotel! We will try to sold this problem! We are sorry for the inconvenience during your stay! We hope that next time you come to Budapest, you will choose us again! Have a nice day!

10/10 Excellent

Denis

Stayed 2 nights in Dec 2019

8/10 Good

Ranya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Service
Location very near to metro station Quick check in and out Professional staff Very clean , daily cleaning AC work perfectly Comfortable bed Everything perfect will sure stay at Verdi Grand hotel for my next visits
Stayed 3 nights in Nov 2019

8/10 Good

Angelo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location and price, clean and spacious rooms for a reasonable price. The service left a lot to desire, with receptionists not really interested in the client, processing slowly requests while listening podcasts, while at breakfast it was tired service, with little variety, and waiters intere
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no Restaurant, Bar and Room service.. Only breakfast.
Stayed 1 night in Oct 2019

8/10 Good

Wolfgang

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location, comfortable room, but ...
This is a fairly new and nice hotel, but there is room for improvement. The location is convenient, right next to a Metro station, and you can be in the city center in minutes. The rooms are comfortable and I liked the firm bed. Some of the staff were helpful, others not so. Housekeeping could be better. Perhaps the weakest part is the breakfast, which is well below what I could expect for a 4-star rating.
Stayed 6 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed in Room 712 for the last three days. The room has marks all over the walls and there is a big crack in the bottom of the bathroom door frame. This is not great as I paid for a 4* hotel and expect it to be nice. The breakfast was disappointing, cold and didn't have any name tags, this was really annoying as I'm vegetarian and it was hard to know what was what. Lastly, there such a big queue for breakfast on my last day that I did not end up going. There seemed to be a big group booking which caused the delay, this is something that should have been managed by the hotel so as to ensure that other customers are not impacted. The location of the hotel is fantastic though, right opposite kilinikak station which is metro 3 line.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 24 hours reception was good and helpful in the nights. They helped us book the taxi and all . The breakfast was ok .
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Don’t bother staying here.
We were moved here by hotels.com after the owner of our original booking didn’t show up. From the outside the hotel looks really fancy but honestly it isn’t. The bed was so hard and uncomfortable that I didn’t sleep for the 4 days. The whiskey bar was never open in all the time I was there. Breakfast was disgusting and seemed to be occupied by teenagers every morning. The food honestly was revolting, the coffee machine never worked and the only choice was cucumber or ham. The young receptionist girl was helpful and always seemed to be working. In 4 days our tea/coffee/toiletries were never replenished.
Stayed 4 nights in Sep 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
New beds but very firm
Very nice, close to metro and supermarket. Beds are very firm and uncomfortable. Mattress cover cushion was not available.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very well kept. Beds are super comfortable, shower was amazing.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice breakfast. Clean, up to date rooms, with plenty of light and outlets. Decent size bathroom with shower.
Stayed 4 nights in May 2019

4/10 Poor

Tim, Hong Kong

Travelled with family
Disliked: Property conditions & facilities
shower stand broken, room very small in which our two baggages could not open at the same time.
Stayed 3 nights in Apr 2019