Bukit Permatang Kumbang

the location is good, the staff who help me in check-in is nice and helpful guy, but the hotel service is not good, there's no remote TV in the room, because our flight is delayed, so we arrived late at the hotel then after put our luggages we went out for dinner, later when came back, we cant find the TV remote, so we called and asked for it, waited for 40 minutes nobody came and we called again and the lady said it's on the way, waited again for 1 hour and still nobody sent the remote, so called again for the 3rd time, and the lady said will followed it up. We slept already and the room service came at midnight to send the TV remote, what??? we stayed for 3 nights and the last day we stayed no cleaning service did our room until time for us to sleep, although I already put the sign "PLEASE MAKE UP ROOM"