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"The staff was completely uncaring and unhelpful. There was no ventilation in our room. None at all. When I asked at the front desk I was told someone would take a look at it. When I asked again an hour later they said they called to have it inspected. When we got back from. dinner no one had been there. When I checked again with the front desk (in person since the phone did not work) I was told it was inspected and nothing was wrong. I was told that all of the rooms were the same temperature and it was suggested i sleep with the windows open. There was an obvious error code on the thermostat and all of the other rooms had their patio doors closed so I assumed their climate was working. So I was lied to twice by the front desk. And they were very smug and rude about everything. Even at check in. We have been all over the world in many hotels and have never been treated so poorly. Yes. The pool and location is great but does not even begin to compensate for the staff behavior at the price. This was our sixth visit to Portoroz and I will never stay at this hotel again. There are much better choices."

"Food was all fabulous! Buffet breakfast very good, everything very clean and staff wonderful! Great spot in Piran "

"Amazing amenities great breakfast clean room great location"

"The hotel is a resort hotel. Rooms were clean, breakfast was great. The only issue we had was parking. There were no defined parking spots so cars were parked with a lot of space in between. "

"Das Hotel ist grundsätzlich gut instand gehalten. Das Gebäude ist recht gross. Je nach dem wo das Zimmer ist, muss man recht viel laufen. Schöne Aussicht. Pool ebenfalls. In Hauptsaison ist der pool sicherlich zu klein. Schönes Spielzimmer für Kinder vorhanden. Minibar im Zimmer leer. Nicht mal eine Wasserflasche im Zimmer. Rezeption interessiert das nicht auch nach Nachfrage. Parkplatz extragebühren 20-/Tag. Wollten unser Aufenthalt um 1 Tag verschieben (in Nebensaison, hotel fast leer), dann hat es geheissen, sie haben keine Verfügbarkeiten. Nicht motiviert, um etwas für die Gäste zu tun."

"I can't say enough about this hotel. It was divine. Beautiful views from the room, comfortable, all the amenities. I regret only that I couldn't stay longer. "

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"This is a beautiful property with a with a long history that’s worth looking into. The staff was fantastic. The rooms were beautiful however buyer beware during the time that we were there they had no air-conditioning and it was extremely uncomfortable and hot overnight. During the early evening, the town lost power had which caused alarms in town to go off all night long, which made it impossible to keep the windows open. I called the front desk and they told me that in April they don’t turn the AC on other than that. The food was fantastic. The breakfast buffet was excellent."

"Amazing hotel! There is still some work undergoing at the hotel and not all areas were opened. It has the best reception and amazing hospitality. The issues we had with the booking via Expedia were promptly resolved by the concierge manager Jasmina. The spa was out of this world with several different saunas. Highly recommended. The room was well equipped but I think the decor inside of it does not match the beautiful decor in the lobby. We opted for a half board option. The breakfast options were plentiful. Great juice bar. Dinner options were slightly more limited but that could be down to my personal preferences. The only downside I found was the parking. Plenty of parking spaces but they there but they were about 5 - 10 min walk away, partially on a gravel road. The hotel golf buggies were there but nobody bothered to offer a lift to the car park. We did a lot of walking whilst there and were tired at the end of the day. Plus I had to be careful not to ruin my shoes. It was a minor inconvenience but still something to consider. I would throughly recommend the hotel and I am already looking to book it again."