Search Hotels Near Caerleon Castle, Cardiff

"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."

"The room was clean and the bed was comfortable. Fresh towels provided and tea and instant coffee.Shower was in a cubicle in the room itself,so you step out of shower into bedroom, its a very basic ,budget set up.Toilet is separate door. No sitting area only a plastic stool. I was on top floor right next to lift,a little noisy in corridor ,comings and goings and the lift pinging. The room was very warm but as its right on m4 you cannot have windows open as its so very noisy.Heating and cooling is centrally operated so you aren't in control. Truthfully the room was a little run down.Cigarette burns on windowsill, chipped paint and not all lighting was working(complicated switches). Breakfast was cold continental style ,ham cheese croissants ,cereals etc.Was ok. Coffee was nice. Staff all very friendly and helpful, lady on reception said I should have requested a fan.Ill know in future . There was plenty of parking but I had to park quite a distance from door so im glad I didn't have alot of bags. All in all a basic budget hotel in a very noisy motorway.Ok in an emergency but I wouldn't like to stay longer than 1 night."

"Clean nice rooms and great location. Would stay here again."

"The staff were friendly and extremely helpful. The jacuzzi and pool were really nice. Yes there is a lot of furniture in the rooms and it is a little dated, but we managed to find space to accommodate both if our ebikes in the room with a little bit of shifting around. Breakfast was excellent. Would definitely stay again, this was our second visit."

"The breakfast was very disappointing. I usually treat myself to some fresh fruit then smoked salmon and scrambled egg when I stay away from home. None looked appetising so I had a yogurt. "

"Very comfortable and clean. Breakfast was good quality "

"We upgraded as we were looking forward to a arelaving treat for me and my partner. The upgrade was supposedly their best room which was full of cobwebs in the lounge area the bedroom and the bathroom and their dust everywhere and even worse inside the wardrobe it was thick with dust unableto put clothes in their . The furniture was falling apart and pieces missing off bits of furniture also. After I booked i was told breakfast last call was 10.30 am . We turned up at 9.45 to be told breakfast had stopped at 9.30 so we had to leave early and go buy breakfast at a local cafe. Extremely disappointed with this stay honestly I wouldn't recommend it to anyone the facilities are ok but the rooms are terrible. Im going to get a refund as im upset with the service , cleanliness of the room and booking bed and breakfast to not be able to have breakfast as it was stopped at 9.30. Really disappointed better service hotels for the same money do not recommend."

"Comfortable and well appointed bedrooms, but somewhat aged bathroom which looked a little tired."

"Great location, beautifully decorated room and good quality bedding, towels, toiletries etc. However .. our room (9) was TINY .. the gap on one side of the bed was approx 8 inches between the bed and the wall so very difficult to navigate safely particularly at night without stubbing your toe on the one side or bumping into to door handle on the other. There was no where to put a suitcase to unpack other than on the bed or the floor which was difficult for us. The en-suite was tastefully done but no where to put toiletries and only one tiny glass shelf above the basin. The shower cubicle was also very small indeed. Bedside tables had lamps and a radio or phone so again no space for much else. The space was just too tight - It’s really not a suitable room for two people. If we had been staying more than one night we would have asked to move rooms."