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Reviews of Comfort Inn And Suites South

2.5 out of 5
Comfort Inn And Suites South
4611 Macleod Trail SW, Calgary, AB

Reviews

7.8

Good

Rating 10 - Excellent. 355 out of 1000 reviews" "
Rating 8 - Good. 352 out of 1000 reviews" "
Rating 6 - Okay. 156 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Eli

Liked: Cleanliness, staff & service
Friendly staff, clean room, just a little dated. Good overall.
Stayed 1 night in May 2024
Response from FD on 28 May 2024
We appreciate your feedback. Thank you

10/10 Excellent

Abhijit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place have a best and spacy rooms and also staff is too much good and friendly.
Stayed 1 night in May 2024
Response from FD on 26 May 2024
Thank you for the 5 star review.

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where i had to be. Noisy hallway at night.
Stayed 1 night in May 2024
Response from FD on 23 May 2024
We appreciate your feedback . Thank you

10/10 Excellent

georginia

Liked: Property conditions & facilities
Courteous management and staff
Stayed 3 nights in May 2024
Response from FD on 22 May 2024
Thank you for 5 star review

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 1 night in May 2024
Response from FD on 21 May 2024
Thank you for your feedback.

10/10 Excellent

Rishika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Great amenities and the most hospitable hotel. Amazing price and a great stay overall
Stayed 6 nights in May 2024
Response from FD on 19 May 2024
Thank you for 5 star review.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a great stay. no dining room and only breakfast but breakfast was great. great value. will stay there again.
Stayed 1 night in May 2024
Response from FD on 21 May 2024
Thank you for 5 star review. We hope to see you again.

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast staff and front desk staff were absolutely wonderful! So kind. The room itself was fine, but the noise level in the hotel and the soundproofing in the room were terrible. We were kept up until 1am and woken up at 5am. Also was sad that the pool was closed but that is not normal I'm certain.
Stayed 2 nights in May 2024
Response from FD on 16 May 2024
Thank you for your valuable feedback.

6/10 Okay

mayank

Liked: Cleanliness, staff & service
Okay for the pride
Stayed 1 night in May 2024
Response from FD on 15 May 2024
Thank you

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the people above our room pounding on the floor for 2 hours - had to call front desk to complain - they stopped shortly after that call was made
Stayed 3 nights in May 2024
Response from FD on 14 May 2024
We appreciate your feedback . Thank you

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from FD on 14 May 2024
Thank you

6/10 Okay

Debbi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Manager was fabulous, however disturbing events upon arrival in parking lot, unable to use swimming pool , the sitting area in lobby was extremely dirty, unfortunately would not stay there again
Stayed 1 night in May 2024
Response from FD on 10 May 2024
We apologise for the inconvenience.

10/10 Excellent

Blaine

Stayed 4 nights in Apr 2024
Response from FD on 28 May 2024
Thank you for 5 out of 5

8/10 Good

Jane, Salmon Arm

Travelled with family, Business traveller
Liked: Staff & service
Reasonable rates and friendly staff. Elevator a bit scary but didn’t get stuck.
Stayed 4 nights in Apr 2024
Response from FD on 7 May 2024
Thank you for your feedback we will look into the elevator issue.

8/10 Good

Clayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in May 2024
Response from FD on 7 May 2024
Thank you

10/10 Excellent

LORNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room
Stayed 1 night in May 2024
Response from FD on 7 May 2024
We appreciate your feedback. Thank you

6/10 Okay

Liz Valery

Disliked: Staff & service
Stayed 1 night in May 2024
Response from FD on 10 May 2024
Thank you

8/10 Good

Patricia, St. Albert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the Expedia price. Safe good parking. Quiet. Clean. Good location in city, near Mall and Food.
Stayed 4 nights in Apr 2024
Response from FD on 4 May 2024
Thank you for your feedback

10/10 Excellent

Philomena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean quiet comfy
Stayed 1 night in Apr 2024
Response from FD on 30 Apr 2024
Thank you for your feed back.

8/10 Good

Caleb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and funny, anytime I had a question or issue they were quick to resolve it. The hotel was clean, sheets were a little stained but nothing too bad. The free breakfast was solid. Overall it was a very nice experience, I would stay again.
Stayed 2 nights in Apr 2024
Response from FD on 30 Apr 2024
Thank you for the positive review.

2/10 Terrible

Moez

Travelled with group
Disliked: Cleanliness, staff & service, amenities
not very accommodating
Stayed 1 night in Apr 2024
Response from FD on 30 Apr 2024
We do not accept 3rd party manual C/C unfortunately.

6/10 Okay

Brett

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from FD on 30 Apr 2024
Thank you

4/10 Poor

Kevin

Nice people but I didn’t stay there.
Stayed 1 night in Apr 2024
Response from FD on 28 Apr 2024
Thank you

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, great location, great gotel
Stayed 1 night in Apr 2024
Response from FD on 25 Apr 2024
Thank you for your feedback.

10/10 Excellent

elane, Castlegar

Stayed 1 night in Apr 2024
Response from FD on 9 May 2024
Thank you

8/10 Good

Rafiq, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful and staff, clean rooms, and good breakfast. I suggest extending the pool hours to 11 PM. We would definitely go back to this property in future trips
Stayed 4 nights in Apr 2024
Response from FD on 18 Apr 2024
Thank you for your feedback and we hope to welcome you back soon.

6/10 Okay

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Although rooms were clean and renovated the hallway's showed the age of the building. Facilities- pool, hot tub and fitness center looked inviting!
Stayed 1 night in Apr 2024
Response from FD on 17 Apr 2024
We appreciate you taking the time to share your experience with us. We hope to see you again soon and we look forward to welcoming you back to our hotel.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a suite which we really enjoyed.
Stayed 1 night in Apr 2024
Response from FD on 14 Apr 2024
We appreciate your feedback. Thank you

8/10 Good

Joe

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from FD on 14 Apr 2024
Thank you

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from FD on 12 Apr 2024
Thank you

8/10 Good

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and quiet place
Stayed 1 night in Mar 2024
Response from GM on 10 Apr 2024
Thank you for the great review on your stay with us.

10/10 Excellent

wendell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good clean friendly staff and great pool facilities
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you for taking the time to share your feedback with us. We look forward in welcoming you back the next time your travels bring you back to the area.

6/10 Okay

Suzy

Travelled with partner
Liked: Staff & service, amenities
The hotel rooms were tidy and somewhat clean, but are in need of a renovation soon. The staff however were exceptional! And the free breakfast was way better then expected.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thank you for taking the time to share your feedback with us. We look forward in welcoming you back the next time your travels bring you back to the area.

8/10 Good

zhihong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on 3 Apr 2024
Thank you for taking the time to give us a 4 star review!

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Very clean room and pleasant staff.
Stayed 1 night in Mar 2024
Response from GM on 3 Apr 2024
Thank you for the great review on your stay with us.

4/10 Poor

Georgia

Travelled with group
The housekeeping situation isn’t great and the staff is not accommodating. The whole stay was mediocre. Would not stay there again.
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to share your feedback with us.

6/10 Okay

Chantal

Travelled with family
Disliked: Property conditions & facilities
The property is dated. Rooms dated but overall clean. Economy all the way
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to share your feedback with us.

8/10 Good

Robere

Liked: Cleanliness, staff & service, property conditions & facilities
Even though it is in an area that is less than desirable, it is very close to downtown and shopping (Chinook). Good value for price we paid:)
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Thank you for taking the time to share your stay experience with us. We look forward in seeing you again soon.

10/10 Excellent

Cordell, Cranbrook

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice and quiet
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Thank you for your feedback! We look forward in seeing you again soon.

8/10 Good

Tyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Thank you for your feedback! We look forward in seeing you again soon.

10/10 Excellent

D. Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very good hotel. Not fancy but who needs fancy? Beds are extremely comfortable! At the edge of an industrial area so limited dining in close proximity, but lots about a 3 minute drive down the road.
Stayed 1 night in Mar 2024
Response from FD on 22 Mar 2024
We appreciate your feedback. thank you

8/10 Good

Kirk, Cranbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good. Only parking (free) was outside but looked sketchy. Lots of cigarette buts laying around. Room was great! Clean. Nice bed. Clean bathroom. I’d stay there again.
Stayed 2 nights in Mar 2024
Response from FD on 19 Mar 2024
We sincerely apologize for the inconvenience and appreciate your feedback as we will be looking into this matter.

10/10 Excellent

Lejani

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was so friendly and you can relax plus the pool was great for the kids.
Stayed 2 nights in Dec 2023
Response from GM on 18 Mar 2024
Thank you for the great review! We look forward in seeing you again in the near future!

10/10 Excellent

Quentin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good, excellent service! Cleaning service forgot to clean the washroom throughly.
Stayed 1 night in Mar 2024
Response from FD on 17 Mar 2024
We apologise for the inconvenience will look into the matter. Thank you

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and pool
Stayed 1 night in Mar 2024
Response from FD on 17 Mar 2024
Thank you

8/10 Good

Rebecka

Liked: Property conditions & facilities
Nice waterslide and pool for the kids and hot tub for the adults. Not overly busy
Stayed 1 night in Mar 2024
Response from FD on 15 Mar 2024
We are glad you enjoyed our facilities. Thank you for your review.

10/10 Excellent

Pamela

Travelled with family, Business traveller
Staff was helpful and friendly.unfortunately beds and lumpy pillows were not comfortable. We couldn’t cool the room down
Stayed 1 night in Mar 2024
Response from FD on 14 Mar 2024
Thank you for the feed back. we will look into the issue.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is nice
Stayed 1 night in Feb 2024
Response from FD on 12 Mar 2024
Thank you for your review.

10/10 Excellent

Dalen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 12 Mar 2024
Thank you

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to store we needed.
Stayed 1 night in Mar 2024
Response from FD on 10 Mar 2024
Thank you