Search Cottages in Canandaigua

"staff very helpful all areas very clean"

"I believe this hotel is only a couple years old, but its public spaces were in poor shape, with worn carpets and foul odors in the hallway. Our room was not as bad though it was modest size-wise. The beds were comfortable. Not too much noise even though we had a first floor room."

"The hotel was very clean. The staff were very helpful and friendly. Would stay again!!"

"Our room smelled very bad of cigarette smoke. They came in with a can of Lysol and sprayed. That’s doesn’t take the smell away"

"The thermostat wasn’t working so it was cold but other than that, it was a good space."

"Parking was safe and easy. Breakfast was delicious, but it was hard to really get enjoy the atmosphere because it was freezing cold in the lobby/lounge area where the bar and restaurant are located. Many guests complained and we were told that it was because of the dampness outside and then we were told it was because of the pool which is located right next to the bar area. This issue interfered with our ability to socialize with our family and friends the entire weekend. Therefore we won’t be having our annual Spring gathering there next year. In the service industry the customer is always right in most cases and when you receive multiple complaints about the same issue it should be addressed immediately, not brushed aside with different excuses."

" Staff very friendly and competent. Clean quiet comfortable."

"Spacious room. Comfortable bed and pillows "

"Staff member checking us in and answering phone was brusque, not very friendly, but otherwise stay was very good. Room was large, beds and pillows comfortable, everything clean and in good working order; breakfast adequate. Will stay again. Chili’s, Turtle Tavern, gas, and Dunkin’ all nearby."