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Hotel Alto da Serra

3.0 star property
Hotel in Canela with free breakfast and 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Alto da Serra

Garden
Front of property
Lobby sitting area
Chalet | Minibar, blackout curtains, iron/ironing board, free WiFi
Buffet
Hotel Alto da Serra is in the city center. Guests enjoy a free breakfast buffet and relax in the serene garden. The lobby has a TV and WiFi, and staff arranges tours to nearby attractions. Visitors consistently praise the helpful team.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Chalet

Chalet | Minibar, blackout curtains, iron/ironing board, free WiFi

Chalet

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Minibar
Wardrobe
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Standard Apartment

Minibar, blackout curtains, iron/ironing board, free WiFi

Standard Apartment

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Minibar
Wardrobe
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Luxury Apartment

Luxury Apartment | Minibar, blackout curtains, iron/ironing board, free WiFi

Luxury Apartment

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Minibar
Wardrobe
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment

Minibar, blackout curtains, iron/ironing board, free WiFi

Standard Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Minibar
Wardrobe
Daily housekeeping
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Double Room Deluxe

Minibar, blackout curtains, iron/ironing board, free WiFi

Double Room Deluxe

  • 20 sq m
  • Sleeps 2

View all photos for 1-Bedroom Apartment Standard

Minibar, blackout curtains, iron/ironing board, free WiFi

1-Bedroom Apartment Standard

  • 15 sq m
  • Sleeps 2

View all photos for Bungalow Standard

Minibar, blackout curtains, iron/ironing board, free WiFi

Bungalow Standard

  • Sleeps 3
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About the area

Map
Rua Borges de Medeiros, 999, Canela, RS, 95670-000

What's nearby

  • Cathedral of Our Lady of Lourdes - 6 min walk - 0.5 km
  • Alpen Park - 4 min drive - 3.3 km
  • Gramado Covered Street - 10 min drive - 8.2 km
  • Gramado Central Avenue - 10 min drive - 8.2 km
  • Mini Mundo - 11 min drive - 9.5 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 108 min drive

Restaurants

  • ‪Caracol Gourmet - ‬5 min walk
  • ‪Casa Agridoce - ‬9 min walk
  • ‪Le Bari Café - ‬2 min walk
  • ‪Container Bistrot - ‬6 min walk
  • ‪Café da Praça - ‬8 min walk

About this property

Hotel Alto da Serra

Hotel near Gramado Covered Street
Hotel Alto da Serra provides amenities, such as a free breakfast buffet and a garden. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Luggage storage, a front desk safe and a TV in reception
  • Tour/ticket information and a 24-hour front desk
Room features
All guest rooms at Hotel Alto da Serra boast thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and minibars.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Heating, daily housekeeping and phones

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Exterior

Laghetto Vivace

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  • Pet-friendly
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 797 reviews
The price is Rp1.177.841
Rp1.222.110 total
includes taxes & fees
5 Nov - 6 Nov
Laghetto Vivace

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 1995
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 26-inch LCD TV

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Property is also known as

Hotel Alto da Serra Canela
Alto da Serra Canela
Hotel Alto da Serra Hotel
Hotel Alto da Serra Canela
Hotel Alto da Serra Hotel Canela

Frequently asked questions

Is Hotel Alto da Serra pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Alto da Serra?

Self-parking is free at this property.

What time is check-in at Hotel Alto da Serra?

Check-in begins at 2 PM.

What time is check-out at Hotel Alto da Serra?

Checkout is at 11 AM.

Where is Hotel Alto da Serra located?

Located in Canela Centro, this hotel is within a 10-minute walk of Cathedral of Our Lady of Lourdes, Joao Correa Square and Teatro Municipal de Canela. Stone House Theater and Canela Automobile Museum are also within 1 mile (2 km).

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Hotel Alto da Serra Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 81 reviews
Rating 8 - Good. 28 out of 81 reviews
Rating 6 - Okay. 3 out of 81 reviews
Rating 4 - Poor. 3 out of 81 reviews
Rating 2 - Terrible. 0 out of 81 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
otima
Stayed 2 nights in Sep 2022

10/10 Excellent

Debora Thais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aconchego... Eficiência... Bem-Estar !!!!

Hotel bem localizado na região, próximo a avenida principal, local aconchegante, acomodação limpa e organizada, equipe da recepção (Sr. Maurício nos forneceu várias informações que viabilizou nossa estadia na cidade), limpeza e copa são eficientes, dedicados, educados e simpáticos.... Café da manhã variado... Super recomendo !!!!
Stayed 5 nights in Jun 2022

10/10 Excellent

Paulo Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paz e tranquilidade perto do centro de Canela

Quarto grande, banheiro com hidromassagem é diferencial, bom sistema de aquecimento (estava muito frio), café da manhã bom , perto do centro mas bem silencioso
Stayed 2 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
De um modo geral foi bom. Café da manhã bem servido, instalações bem cuidadas. Porém não cabe ser 3 estrelas. Apto. pequeno (sem espaço para 2 malas), não tem TV paga …
Stayed 5 nights in Dec 2021

8/10 Good

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A contento

Foi a contento, passamos um ótimo final de semana e o hotel atendeu a nossa expectativa de ter um lugar para pernoite e desejum
Stayed 2 nights in Dec 2021

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volto logo!

Excelente! Nada a reclamar. Pessoas fantásticas!
Stayed 1 night in Dec 2021

8/10 Good

wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Stayed 3 nights in Nov 2021

8/10 Good

Francivania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradável

Tudo foi muito agradável, a pousada é um charme, porém por 2 dias passamos por uma friagem e sofremos muito no chalé sem aquecedor
Stayed 5 nights in Nov 2021

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localização é excelente, a duas quadras da bela catedral de pedra, que fica bem no centro da cidade. O apartamento é bom, com banheira de hidromassagem, mas poderiam renovar a parte elétrica. A única tomada com terra fica entre o ar-condicionado e a cabeceira da cama. Se o cabo do meu laptop não tivesse 3m não teria alcançado da mesa até lá. Deveriam colocar uma tomada aterrada à esquerda da janela.
Stayed 2 nights in Oct 2021

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale a pena

Top
Stayed 4 nights in Sep 2021

8/10 Good

Socorro

Liked: Cleanliness, staff & service
Foi tranquilo.
Stayed 3 nights in Sep 2021

10/10 Excellent

Ana Lúcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE

Local muito aconchegante, com muita comodidade, bom atendimento e tratamento
Stayed 1 night in Aug 2021

10/10 Excellent

Érica Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Hotel, impecável na limpeza, conforto, atendimento e ambiente familiar. Localização privilegiada em Canela. Com toda certeza retornaremos
Stayed 1 night in Aug 2021

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um local agradável ,e ótimo atendimento.
Stayed 2 nights in Jul 2021

10/10 Excellent

ANA PAULA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito confortavel a acomodação, com certeza iremos novamente.
Stayed 2 nights in Jun 2021

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa
Stayed 2 nights in Jun 2021

10/10 Excellent

Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muito boa
Stayed 5 nights in Dec 2020

10/10 Excellent

VIVIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente.
Stayed 3 nights in Jan 2021

8/10 Good

katia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospedagem bem localizada

Hospedagem razoável, bem localizado, a duas quadras da Igreja Matriz, funcionários prestativos, café da manhã básico mas cumpre é para ficar poucos dias, acho que falta uma área externa com mesas.
Stayed 2 nights in Dec 2020

10/10 Excellent

VALQUIRIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ambiente familiar

Pousada familiar, o atendimento foi muito receptivo e o café da manhã foi bem gostosinho para uma pousada.
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Staff & service

BOA

INSTALAÇÕES RAZOÁVELMENTE BOAS MAS COM POUCAS ÁREAS DE CONVIVÊNCIA
Stayed 3 nights in Oct 2020

8/10 Good

Rafael

Liked: Cleanliness, staff & service

Indico

Hotel em ótima localização, limpeza excelente, colaboradores muito educados!! Com certeza recomendaria!!
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adoramos o atendimento e a localização. Fica apenas duas quadras das atrações principais. As cabanas são muito boas e tem onde estacionar o carro. Recomendamos.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo custo benefício. Localização ótima e igual ao site. Nada diferente muito bom!
Stayed 5 nights in Oct 2019

8/10 Good

Giane, Esteio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito da localização, do conforto, do chuveiro quente, da água quente na pia. O funcionário da tarde é muito atencioso e gentil. Só achei que poderiam melhorar mais o café da manhã.
Stayed 3 nights in Jul 2019