2/10 Sangat Buruk
James
Bepergian bersama keluarga dan anak
31 Okt 2025
The service I received was shocking to say the least. I spoke to atleast 3 different people who confirmed a cot would be provided. Even on check in it was confirmed they're would be. Got to the room no cot. Went down to reception and the lady looked surprised I was there. They then provided me with a cot. To add to my frustration at 11pm the cot provided was broken with the plastic bottom having sharp edges, one side zipper was completely ripped off so my 12 month could crawl straight out. When back to reception to inform them and they looked unhelpful. They said they'll come to have a look at 11.15pm when I was trying to settle a 4 and 1 year old. In the end we ended up tasking our baby in our bed and I slept on the floor as I was petrified of turning in my sleep on him, so he stayed with my wife. We checked out at 4am to catch a ferry. Worse hotel stay I've had it along time, the receptionist couldn't wait to get home whilst their customers were needing help.
James
Menginap 1 malam pada bulan Oktober 2025


















