Colinton Road 1, off Protea Road, Newlands, Cape Town, Western Cape
Reviews
9.6
Exceptional
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I stayed at Vineyard my first two nights. Close to UCT where my son is studying.
The grounds are lovely and the " gym " was definitely a positive.
I returned on my last night in Africa before going to the Airport. Checked out and was welcomed to go to the gym and read by the pool. Showers and lockers are available .
Suggest if you would like to utilize the Spa you make appointments well in advance.
It was completely booked both times I was staying.
Margaret
Stayed 1 night in Apr 2024
Response from Lee-Ann on 12 Apr 2024
Hello Margaret,Thank you so much for taking the time to share this lovely review and for the beautiful comments about our spaces. Thrilled to hear that you had a great time with us. Hope to see you back soon on your next trip.Best Regards,
The grounds and pool at this property were lovely. The rooms were adequate- I prefer the ones with small balcony. Load shedding wasn’t really a problem - we had a/c at night and we were gone in daytime touring. The formal dining room had fabulous food and wines and we ate there every night they were open. The pm prior to leaving for our safari we ate on the patio informal and that was a huge mistake! I got fish poisoning from smoked snook. We had to leave for the airport at 0330 and there was no one in management to talk to so we left for our 2 weeks of safari. The first 3 days of mine were ruined due to being so ill. At one point the abdominal pain was so bad we considered the hospital. I was absolutely debilitated. When we returned to the hotel after our safari time for another 3 days prior to leaving Capetown, I explained what had happened - no remedy was offered- just took down the info for the chef! Very irritating and made me reduce my rating of this hotel as a result. Bfast buffet was wonders but service very bad - had to beg for coffee/ tea and refills.
Kevin
Response from Lee-Ann on 12 Apr 2024
Hello Kevin, Thank you very much for reaching out. I am terribly sorry that nobody has reverted to you sooner. I would like to assure you that our fish supplier is HACCP compliant, and we have never had any issue with their stock, the snoek pate from the same batch was served to 4 other guests on that same evening with no complaints.With food poisoning allegations, it is best practice to get the previous 72 hours of meals and beverages to send off any possible retention samples to be tested, February specifically there was a terrible stomach bug going around in Cape Town. We have also pulled your bill from the last evening of your first visit on the 7th of February at 19h23, I can see that you ordered 1 x Roasted prawns, 1 x Zaatar Chicken, 1 x Semolina Cake and 2 Caraffe’s of Mooiplaas Pinotage, I do not seem to find any snoek pate, are you sure you are referring to snoek?
Had a great one night day , lovely room. With a terrace- great pool and gym
Lesley
Stayed 1 night in Feb 2024
Response from Lee-Ann on 21 Mar 2024
Thank you, Lesley, for this lovely review! Thrilled to hear you had a wonderful stay with us.Best Regards,
10/10 Excellent
Kevin
Travelled with partner
13 Feb 2024
vely food and excellent presentations. Be very careful of eating in the outdoor casual dining- I experienced fish poisoning from the smoked snook pie - deathly ill for 4 days after woke up after sleeping 2 hours with horrible cramping abdominal pain! I told the hotel on our second checking and all they did was apologize- I feel like we should have had compensation for loosing 4 days of my safari that cost 2500 per day US.
Kevin
Stayed 3 nights in Feb 2024
Response from Lee-Ann on 3 Apr 2024
Hello Kevin, Thank you very much for reaching out. I am terribly sorry that nobody has reverted to you sooner. I would like to assure you that our fish supplier is HACCP compliant, and we have never had any issue with their stock, the snoek pate from the same batch was served to 4 other guests on that same evening with no complaints.With food poisoning allegations, it is best practice to get the previous 72 hours of meals and beverages to send off any possible retention samples to be tested, February specifically there was a terrible stomach bug going around in Cape Town. We have also pulled your bill from the last evening of your first visit on the 7th of February at 19h23, I can see that you ordered 1 x Roasted prawns, 1 x Zaatar Chicken, 1 x Semolina Cake and 2 Caraffe’s of Mooiplaas Pinotage, I do not seem to find any snoek pate, are you sure you are referring to snoek?
This is a wonderful hotel! Top finishings on everything , there grounds are second to none, room was beautiful and cozy… pool facilities and spa were terrific! Breakfast with an amazing view. We would love to come back!
Cristina
Stayed 1 night in Jan 2024
Response from Lee-Ann on 30 Jan 2024
Hello Cristina!Thank you so much for the beautiful feedback and for sharing your experience. I hope when you do come for your next holiday that we will be your destination of choice. We look forward to that day.Best Regards,
One of my favourite places in the world to stay. This was my 5th visit. The location, view over Table Mountain, gardens complete with Tortoises all adds to the relaxed, elegant style combined with great service, amazing food and spa. Close enough to the busy Cape Town hot spots via an uber of hotel taxi, but equally far enough away to chill - fabulous
gavin
Stayed 3 nights in Jan 2024
Response from Lee-Ann on 30 Jan 2024
Hello Gavin,Thank you for this amazing review! Wow, it warms my heart to read these comments. I am so glad to hear you had a memorable 5th stay with us and enjoyed all that we have to offer.We look forward to welcoming you back soon for your 6th stay, providing another refreshing and rejuvenated experience!Best Regards,
Amazing hotel. Great location. Perfect service. Excellent breakfast.
Hooman
Stayed 6 nights in Dec 2023
Response from Lee-Ann on 29 Jan 2024
Hello Hooman,Thank you so much for the wonderful review and kind words about the team! Thrilled to hear you had an amazing time with us and enjoyed our tasty food.Best Regards,
Beautiful boutique hotel in a quiet area of Cape Town. The rooms are great, the staff is amazing, and the scenery is incredible. We really loved the breakfast buffet so make sure you get that included when booking. The only not-so-down sides are that it’s 20 minutes away from the CBD and some of the structures are showing a bit of wear (none of this affected the stay in the least)
warren
Stayed 4 nights in Dec 2023
Response from Lee-Ann on 11 Jan 2024
Hello Warren,Thank you so much for taking the time to share your experience with us, thrilled to hear you had an amazing time with us! I will be sure to pass your dining comments onto our Restaurant management team.Best Regards,
Outstanding staff, beautiful grounds, excellent location. We came for a birthday celebration and want to thank the staff for their kindness in accommodating us. We thoroughly enjoyed our visit!
Pamela
Stayed 1 night in Dec 2023
Response from Lee-Ann on 11 Jan 2024
Hello Pamela, Thank you very much for the great review and kind words about the team! We feel so honored to have had the opportunity to host such a lovely event.We hope to see you back soon!Best Regards,
This Vineyard Hotel was recommended by a friend for its proximity to Newlands Forest. This is only one of its charms. The grounds are beautiful—great for quiet walks, the restaurants are outstanding, the staff are friendly and accommodating. It is a renewing, relaxing, luxurious retreat in Cape Town.
Pamela
Stayed 3 nights in Dec 2023
Response from Lee-Ann on 11 Jan 2024
Hello Pamela,Thank you so much for this great review and kind words about the team!I'm thrilled to hear you had a lovely stay with us and had the chance to enjoy all our beautiful facilities.Best Regards,
This is an elegant, friendly place with superb service, delicious healthy food, excellent amenities and lovely gardens. I also was pleased to see the efforts towards reducing environmental footprint. Simply a wonderful place to stay!!
Jacqueline
Stayed 1 night in Oct 2023
Response from Lee-Ann on 20 Oct 2023
Thank you so much Jacqueline for taking the time to share this lovely review and for the kind words about the team! We're thrilled to hear you enjoyed our lovely gardens and delicious food. We have a sustainability policy in place to help us limit our environmental impact, and as a Fair-Trade Tourism certified business, we have implemented many efforts to help make the world a cleaner, safer, and more sustainable place.We hope to welcome you back soon!Best Regards,
Vineyard is one of our favourite hotels - and we love staying there. It’s family friendly, exceptional service, great food - and the gardens are breathtaking
Judy
Stayed 2 nights in Sep 2023
Response from Lee-Ann on 19 Oct 2023
Hi Judy,Thank you so much for taking the time to share your lovely experience! Thrilled to hear you loved your stay with us and found the service exceptional. Best Regards,
Its a truly great, classic, beautiful and affordable hotel. Recent remodel left a couple things in the room not quite working perfectly, but the staff is amazingly kind and supportive, and the hotel is exceptionally charming and and a great value.
Larry
Stayed 1 night in Aug 2023
Response from Lee-Ann on 18 Oct 2023
Thank you so much Larry for taking the time to share this lovely review! Thrilled to hear the team were able to assist you throughout your stay.We hope to welcome you back for more magical memories.Best Regards,
One of the worlds best hotels! Understated elegance, superb friendly service, Beautiful gardens.
Hope it never changes.
Only suggestion is some discreet handrails on some of the garden path steps which are a bit tricky for elderly people.
Lewis
Stayed 3 nights in Jul 2023
Response from Lee-Ann on 18 Oct 2023
Thank you so much Lewis for the lovely feedback, thrilled to hear you enjoyed our beautiful garden walks. I will be sure to pass your comment onto our Horticulturist Manager.Best Regards,
Dear DennisThank you for reviewing us, we really appreciate it!Best Regards,
8/10 Good
Nora
Travelled with family
17 Mar 2023
Liked: Cleanliness, staff & service, room comfort
Lovely old style hotel. Beautiful garden with pool. Loved the tortoises roaming the garden. A quick overnight stay for me but a place to linger longer. Maybe next time.
Nora
Stayed 1 night in Mar 2023
Response from Gillian on 19 Mar 2023
Dear Nora Thank you so much for the lovely feedback, really hope you can have that much deserved longer stay with us next time too.Best RegardsGillian
4/10 Poor
Michael, Williamstown
6 Mar 2023
Michael
Stayed 3 nights in Feb 2023
Response from Lee-Ann on 26 Apr 2023
Dear Michael,Thank you for taking the time to rate your stay.Hope to see you back soon on your next trip. Best Regards,
10/10 Excellent
Francis
3 Mar 2023
Francis
Stayed 3 nights in Feb 2023
Response from Lee-Ann on 26 Apr 2023
Dear Francis,Thank you for taking out the time to review us!Best Regards,
Beautiful hotel set in fantastic gardens. The room was lovely as were the staff - nothing was too much trouble. Would love to return.
Kay
Stayed 2 nights in Feb 2023
Response from Lee-Ann on 26 Apr 2023
Dear Kay,Thank you for reaching out and sharing your experience, so happy to hear you enjoyed our beautiful gardens and lovely team.Hope to see you back soon on your next trip.Best Regards,
10/10 Excellent
John
16 Feb 2023
John
Stayed 1 night in Feb 2023
6/10 Okay
Wendy
15 Feb 2023
Liked: Cleanliness, room comfort
Returning guests - dusappointing stay
Arrived early, was assured room would be ready asap. Received a key at 2pm ( normal check in time) for a room that they knew was inferior to the room we had paid for. Manager very rude. Was finally given a key for the correct standard of room. No apology given, infact quite the opposite from the Manager. The patio in the room we were given needs some attention, room very noisy from passing guests and employees and every conversation can be heard from the customers in the bar/restaurant area. We have stayed a number of times previously and have recommended your hotel to friends and family. We are very disappointed.