Hotel Keluarga di Capitol Heights

"I recently stayed in a suite at this hotel in Washington DC with my family, and unfortunately, the experience was very disappointing. The room was not clean—the sofa was visibly dirty, which made the space uncomfortable for us. Additionally, the room phone was not working, so I had to call the front desk from my personal phone to request extra towels. I was told someone would bring them, but no one ever came. The next morning, I had to go to the front desk myself to ask again, and there was no...

"I was there for 5 day and My room never got cleaned.. Had to ask for towels and then to clean my room but they never did.. stayed they were short staff but nothing was corrected.. Their pool was closed :( It should of been made known before booking.. Breakfast was a 1 out of 10"

"The room was very dirty people next door was smoking pot very noisy will never stay there again money was not worth it "

"No the room was was 82° in the room. I sweated all night. I took four showers I didn’t even sleep in the bed. I slept in the living room because there was a ceiling fan. I thought the buffet breakfast was inclusive, but it was not. There was a struggle to get into the building with my luggage because the door was so heavy and I am disabled all in all it was "

"The suite was clean, well-maintained, and reasonably priced. It was equipped with a large refrigerator, a small stove, and a microwave. However, the absence of basic kitchen utensils (such as cutlery and cookware) limited the usability of these amenities. Additionally, a $100 security deposit was required. Although this is outlined in the property’s policies, it is significantly higher than the industry norm (typically $15–$25). I recommend that guests verify the deposit amount prior to booking....

"Staff was great and recommended good food spots to try. First room we were in smelt like cigarettes, but we were able to switch to a different room. "

"The staff is awesome "

"Good "