2/10 Sangat Buruk
Victor
Traveler bisnis, Bepergian bersama keluarga dan anak
3 Jun 2024
Disukai: Fasilitas
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
It started off nice. The room looked clean and updated but then around 11pm or air conditioner broke and stopped cooling. I called the front desk and they said the only option was to move. We had already unpacked everything and the baby was asleep so this was a very dreadful option. They assigned us a new room number and we had to move up a whole floor. We weren't offered any help moving all of our stuff. We were simply asked to go down stairs to get me room cards. They couldnt even bring those up. There was no attempt at at least a room upgrade if that was even an option. Then! We get to our new room and it smells like orange toilet spray or something weird which at this point it was around 1 am so We were just trying to get to bed again with the baby. The next morning we go to shower and the cold water hardly worked in the shower so we had to baith in really hot water. Later that day i called to see if they could fix it which the owner or manager came by to fix. Luckily we didn't have to move rooms again. At check out i was given a statement and noticed they charged me for snack shop items which i told them i didn't buy. The lady asked me if i was sure. Which i replied i am sure like why would i not be sure. Why am i being questioned especially after the two days of broken rooms. She removed the charges and i was finally out. Over all not a bad place but really we didn't have a great experience. At least the rooms felt clean i think and hope.
Victor
Menginap 2 malam pada bulan Mei 2024