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"This was rated as a 4 star hotel... should be a 2 star. Elevators were dirty, furniture in lobby is old and worn and needs to be replaced. Breakfast area was very stark and overcrowded, hot items on the included breakfast buffet, (i.e. eggs, bacon, potatoes, etc.) were ice cold. Cappucino was luke warm. This was the conditon for eacjh of the 3 mornings we attempted to eat at the hotel. We ended up just skipping breakfast. In the rooms there were no drinking classes (paper cups only) and no ice buckets provided. Our travelling companions room had issues throughout their stay with air-conditioner not working. And finally upon arrival we were told that the following day water throughout the entire hotel would be turned off between 3:00 PM to 7:00 PM. We were able to work arround this incovenience, but for the large group of tourists that arrived the following day, it was a shock. For what we paid and what we received this was a really bad exprience."

"The housekeeper was so nice! She kindly made our 1 bed into 2. The hotel staff snapped at us when we stated that there was one bed and we needed bedding for 2. Otherwise, hotel was clean. Restaurants nearby. Naples is a dump, but that is not the hotels fault"

"Beautiful, luxurious hotel"

"Very friendly and helpful staff. Excellent location, facilities and dining options. Will definitely stay here again."

"The staff are helpful and the room is clean and comfortable, Aircondironing is very efficient, we visited late April and the weather starts to warm , the air conditioning is working perfectly ."

"Property was amazing. Staff was helpful. Location was central but surrounding area was not too clean. Great for access to attractions and restaurants. Far from costal area which was great."

"The neighborhood is terrible "

"Outstanding staff throughout the property. Food services are excellent. The breakfast options were enormous; the roof top bar experience a reason in itself to stay; and the chef for the main dining room prepares creative and exceptionally prepared meals. A reasonable walk to almost all activities in Napoli. "

"Breakfast was great"