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Reviews of Anne Shirley Motel & Cottages

2 out of 5
Anne Shirley Motel & Cottages
7542 Route 13, Cavendish, PE

Reviews

7.0

Good

Rating 10 - Excellent. 39 out of 151 reviews" "
Rating 8 - Good. 42 out of 151 reviews" "
Rating 6 - Okay. 33 out of 151 reviews" "
Rating 4 - Poor. 22 out of 151 reviews" "
Rating 2 - Terrible. 15 out of 151 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Cindie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in our own cottage
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a perfect location.
Stayed 2 nights in Sep 2023
Response from ASMC on 4 Sep 2023
Thank you for your stay and kind review, see you next time!

4/10 Poor

Renee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, the rooms were not very clean, the plumbing was horrible. There were bugs in the rooms, the owners or staff were friendly, but really did not care about the poor service that was provided. I would not recommend this motel unless it went under better management and staffing that actually cared about the the Island and its history.
Stayed 4 nights in Aug 2023
Response from ASMC on 4 Sep 2023
Sorry for the experience, we will address the issues

10/10 Excellent

Laura

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nothing there was a mouse and I slept in my car and I told them they laughed I asked for compensation and nothing
Stayed 1 night in Sep 2023
Response from ASMC on 4 Sep 2023
Sorry we never got the feedback in office, sorry for that.

2/10 Terrible

alex

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from ASMc on 5 Sep 2023
Sorry for the experience.

8/10 Good

Sylwia

Liked: Cleanliness, staff & service, property conditions & facilities
We liked sightseeing places related to Lucy Moud Montgomery. It is a great location.
Stayed 3 nights in Aug 2023
Response from ASMC on 4 Sep 2023
Thank you for staying with us and kind review, see you next time!

6/10 Okay

Sandra

Liked: Staff & service
Older, well used. Unstable toilet, some mold in corner. Slightly musty smell
Stayed 3 nights in Aug 2023
Response from ASmC on 4 Sep 2023
Thank you fort our review, we will address thebissues

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 31 Aug 2023
Thank you for your kind review, we are so glad you enjoyed your stay!

4/10 Poor

H. Sidney

Stayed 4 nights in Aug 2023

2/10 Terrible

Yvonne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
DO NOT STAY HERE full of bugs. kid at front desk said he could not say for sure no more bugs would enter throughout the night. The owner doesn't return calls. We left, did not stay and called my visa to dispute the charges.
Stayed 1 night in Aug 2023
Response from ASMC on 31 Aug 2023
Sorry for the experience, we will address the issues.

6/10 Okay

Frank, Sioux Lookout

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean. It has everything we needed to prepare meals and enough fridges! Beds were fairly comfortable. The houser keeping staff tried to be helpful but g for some, the language barrier was an issue! The outside stairs were potentially dangerous and could use a renovation!
Stayed 3 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 28 Aug 2023
Thank you for your review we will look to improve in that area.

2/10 Terrible

kyle

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the limited time I seen the staff they were nice and friendly I’ll give them that, but as for the premises itself not so good, it looks extreamly rundown, as soon as we entered the room you were greeted with a musty smell, there was no way 2 beds should have been put in that tiny room, and it was extreamly outdated, the surface around the pool did not look to friendly in the least bit and I would not even let the kids in it, it was that bad we only used the place to sleep and took off as soon as we woke up , when we got back there to go to bed it looked closed down no lights on anywhere the kids play area had lots of kids outside playing in the complete dark and no way to turn the outside light on out of our door. Would not recommend to anyone
Stayed 1 night in Aug 2023
Response from Anne Shirley Motel & Cottages on 27 Aug 2023
Sorry for your experience, we will look to improve in those areas.

6/10 Okay

Miranda

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 27 Aug 2023
Thank you for your review!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The young man working the desk was so nice and very accommodating
Stayed 2 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 25 Aug 2023
We are so glad to hear! Hope to see you again!

8/10 Good

Vanessa

Stayed 2 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 26 Aug 2023
Thank you for your review! We hope to see you again!

6/10 Okay

Tracy

Stayed 1 night in Aug 2023

8/10 Good

Rowan

Travelled with family and small children
Liked: Cleanliness, staff & service
walkable to shops and dining and beach. Pool is nice
Stayed 15 nights in Aug 2023

4/10 Poor

Billy

Stayed 4 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 22 Aug 2023
We are sorry your experience wasn't great. Billy. Have a good day.

6/10 Okay

Gonzalo

….
Stayed 2 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 31 Aug 2023
Thanks for your review!

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location is great, and there are only so many options in Cavendish. With about 16 weeks or so a year of traffic, it's likely tough surviving. Unfortunately Anne Shirley's is several years behind on maintaining their property, it's in very rough shape.
Stayed 2 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 19 Aug 2023
Sorry for your experience we will address these issues.

2/10 Terrible

Tia

Stayed 1 night in Aug 2023

8/10 Good

Glen

Travelled with family
Was an older property, but certainly worth what we paid for. All in all we would stay there again for similar price. With some minor reno’s of existing infrastructure it would be much better.
Stayed 1 night in Aug 2023
Response from Anne Shirley Motel & Cottages on 17 Aug 2023
Thank you for your review. We're glad that you enjoyed your stay and hope to see you again soon!

4/10 Poor

Brandy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs to be completely replaced. rebuilding would be the only way to improve this property.
Stayed 4 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 15 Aug 2023
Sorry for your experience Brandy, we will address these issues.

4/10 Poor

Roy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We paid for a kitchenette with stove to cook breakfast couple meals stove didn’t work took 25 minutes to scramble eggs still not cooked came to repair still didn’t work toilet had foul smell would not recommend
Stayed 6 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 14 Aug 2023
Sorry for your experience, Roy. We will address these issues.

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good if you have kids!!
Stayed 1 night in Aug 2023
Response from Anne Shirley Motel & Cottages on 31 Aug 2023
Thank you for your review, we are so glad you enjoyed your stay!

4/10 Poor

Faye

Disliked: Cleanliness, property conditions & facilities
upon arrival we could not unlock the door as the knob was too loose, an employee noticed us and came to our aid . he had to fix the door knob. After we got it opened it was very stale and musty smelling in the unit. we took our bag in ,opened all the windows that we could , the bathroom one was stuck , we left to join our family . We returned at bedtime . we turned on the ac unit that too loud for us to sleep. Getting read for bed we discovered the flush was very loose at the floor . when i got up at 2 am the bathroom floor was covered in water .and a cockroach was on the floor in main room area . I killed it and went back to bed . I reported this to main desk in the morning before we left for the day. Upon returning for the night on day 2 there was yet another cockroach running around the main room . and upon investigation one in the stick trap under the bed. had i another place to sleep I would have left at this point. the flush was still loose . when i got up at 2am to use washroom the floor was wet a big puddle that I had to use towels to soak up. The towels smelled clean but were vey stained, the pillows were so thin you needed 2 to make1 . checking out the gal at the desk listened to my issues but was not shocked or did not even offer an apology so i think she has heard it all before so i asked for a manager . i called this person and got about the same attitude as at desk. Do not chose this place ,my rating will be 3/10. It was a bed and roof nothing more.
Stayed 2 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 12 Aug 2023
Sorry for your experience Faye, we will address these issues.

2/10 Terrible

Alisha

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 10 Aug 2023
Sorry for you experience, we appreciated your feedback and we will address the issues. Thanks again!

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great! We got a free upgrade. The TV box didn't work but we were not there for TV. All good. Thank you.
Stayed 1 night in Aug 2023
Response from Anne Shirley Motel & Cottages on 8 Aug 2023
Thank you for your feedback. We are glad that you had a great stay!

8/10 Good

Melody

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Anne Shirley Motel & Cottages on 7 Aug 2023
Thank you for your review, Melody! We hope to see you again!

4/10 Poor

Jody

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Too many bugs, hair in the sheets as well upon arrival and they called and postponed our check in until 2 hrs later but did not compensate for anything.
Stayed 4 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 5 Aug 2023
Sorry for your experience, Jody. We will address these issues.

2/10 Terrible

Lowell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a mess. I would not let my dog stay there but we were stuck because we prepaid and he would not refund us or the many other people. Some who could aford to just leave and not worry did. One couple arrived and pulled back the bedcovering to find bugs living in the bed. The floor in our room was very dirty. The towels were all stained and no washcloths provided. Ther was a bad odor in the room. There were a number of plugs in one outlet and the microwave being one of them didn't work. When we called for assistance he came and played with the plug causing it to spark. When i informed him it was a fire hazard he laughed at me and walked out. And this goes on. We arrived at our room last night after 8pm to find the door wide open. Apparently left open be the person providing more stained towels. When i called on this he said he didn't think his staff would do that. Just a very bad experience all round that ruined our short stay on PEI. I REALLY WANT A REFUND AND DONT KNOW WHAT TO DO TO GET IT.
Stayed 3 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 5 Aug 2023
Sorry for your experience. Our staff continues to put their best effort forward in order for guests to have a good stay. We will address these issues to ensure that can happen for everyone.

6/10 Okay

Margot

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to everything in Cavendish. Not impressed by the person who checked us in. Clean and tidy, but nothing extra.
Stayed 2 nights in Aug 2023
Response from Anne Shirley Motel & Cottages on 5 Aug 2023
Sorry for your experience. We will address these issues.

8/10 Good

lin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, you can walk to the beach and park. Room facilities are average. good location
Stayed 4 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 3 Aug 2023
Thank you for your review, Lin. We hope to see you again!

10/10 Excellent

Donald

Stayed 3 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 17 Aug 2023
Thank you for your review we are glad that you enjoyed your stay, and hope to see you again soon!

6/10 Okay

Olivia

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Anne Shirley Motel & Cottages on 27 Jul 2023
Thank you Olivia, we hope to see you again.

6/10 Okay

Scott

Stayed 2 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 26 Jul 2023
Thank you for you feedback!

6/10 Okay

Richard

Travelled with family
Stayed 2 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 23 Jul 2023
Thank you for your feedback!

6/10 Okay

Judy

Stayed 1 night in Jul 2023
Response from Anne Shirley Motel & Cottages on 12 Aug 2023
Thanks for your feedback!

6/10 Okay

Alicia

Liked: Staff & service
Stayed 4 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 22 Jul 2023
Thank you for your feedback!

6/10 Okay

Marianne

Disliked: Property conditions & facilities
I thought the size of the rooms was quite good and the service was pleasant. Unfortunately, the room wasn’t available at the normal check-in time of 3:30 (we had to wait around for another hour for it to be available) and the pool was shut one of the 2 days that we were there. Otherwise, everything went smoothly.
Stayed 3 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 21 Jul 2023
Thank you Marianne, we hope to see you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Building is dated but very nice room pool water was cold
Stayed 1 night in Jul 2023
Response from Anne Shirley Motel & Cottages on 17 Jul 2023
Thank you Robert, we hope to see you again!

8/10 Good

Kathleen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Overall great place to stay - exactly what we needed for a day in cavendish. Lowered rating just due to bed sheets not being overly clean
Stayed 1 night in Jul 2023
Response from Anne Shirley Motel & Cottages on 17 Jul 2023
Thank you Kathleen for your kind review, we hope to see you again!

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 17 Jul 2023
Thank you so much Fatima! We hope to see you again!

8/10 Good

Rafal

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Anne Shirley Motel & Cottages on 12 Jul 2023
Thank you for your feedback we really appreciate it!

10/10 Excellent

Bev

Stayed 1 night in Jun 2023
Response from Anne Shirley Motel & Cottages on 12 Jul 2023
Thank you for your feedback, we look forward to seeing you in the future!

6/10 Okay

Francis

Travelled with partner
Just above average
Stayed 3 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 7 Jul 2023
Thank you for your feedback! We hope to see you again.

6/10 Okay

C

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Anne Shirley Motel & Cottages on 7 Jul 2023
Thank you for your review. We hope to see you again!

10/10 Excellent

Lakshmi Narasimhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Anne Shirley Motel & Cottages on 7 Jul 2023
Thank you for your review! We hope to see you again!

2/10 Terrible

Natalie

Stayed 3 nights in Jun 2023
Response from Anne Shirley Motel & Cottages on 24 Jul 2023
Sorry you did not have a good experience here, Natalie.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ann of green gables
It was located in perfect area to see what we wanted to see. Found a great seafood restaurant close by. Rooms were clean and friendly staff
Stayed 1 night in Jun 2023
Response from Anne Shirley Motel & Cottages on 2 Jul 2023
Thank you so much for you feedback!