Central Austin hotel guide. Accor Hotels hotel in Central Austin, Austin

"Staff was nice and helpful. Appreciated the Starbucks vouchers. Pool was okay. Room was clean and nice!!"

"Everything was great! "

"The staff were great but would not help with luggage. Considering I’m disabled and am not allowed to lift anything heavy they still would not help with luggage. Room was fine and clean however air conditioner extremely noisy and blew on us the whole night. Had to go to pharmacy to get meds for neck. Toilet ran the whole night so not much sleep. For the price I believe it could have been better."

"Staff was super friendly! Very pretty views of the city and in a great location if you want to walk around downtown or to ladybird lake. "

"This hotel has good intentions but the staff has issues. I asked for the smallest things and they couldn’t get them right - for instance our tiny bottle of body lotion wasn’t replenished. I asked for 2 bottles to be sent up to my room with some towels. The towels showed, no lotion. So I asked again in the morning, along with another plastic bag for laundry…45 min later I got 3 bottles of hair conditioner and a roll of plastic garbage bags. The elevators take forever and are always full, and twice giant trash bins were on with me. They should’ve been in service elevators. And the valet- nice guys but totally overwhelmed. Took 45 min- 1 hour to get our car even when we called ahead to ask for it. At $65 a day we expected better. The management is very apologetic but come on Aloft/Marriott Corp you should do better!"

"Our favorite place to stay in Austin. The most friendly staff! "

"Love the location "

"Good location, walkable, attentive staff but lacking amenities, as in bottled water!"

"Excellent hotel whose staff went above and beyond to make guests feel welcomed and appreciated."