"Pros: The sauna and steam room, you can reserve slots so you have them to yourself.
The hot drink machine: Free hot drinks from the machine as you please.
General hotel facilities, the room and the hotel in general are good. They have a small kitchen with all the essentials, it’s like a little apartment in the room.
The reception desk staff are friendly and helpful. Zejna was absolutely lovely, she was so helpful and kind and so was Amra, one of the cleaning ladies, both were really lovely.
The location is great, it’s within walking distance to all the main sights.
Cons:
The cleaning standards for the rooms, need to be improved majorly. I have stayed in other 3&4 star hotels that have better cleaning standards. Considering the reputation the Marriott has, I expected better.
When I first came in the room, my pillow case had an orange stain on it.
The 2 cleaning ladies, one wore a hijab and the other had short black hair need to work on their customer service skills. 3 times I received bad attitude from them:
When I asked for my bedsheets to be changed and for the tea and coffee sachets and when I asked them to come later to clean our room. These 3 requests I received a dirty look. The lady with the scarf made it very obvious she did not like us. Considering how much we pay for the service, the customer service from them both was shocking.
They need to fill up the water tank in the fitness room area, it was empty throughout my stay there."
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