"I just wanted to share my experience. Overall, it wasn’t great, and I don’t think I need to go into every detail to explain why. I really wish the customer service had been better. We were honestly disappointed because we were expecting SoundWaves to be the main highlight, but when we arrived, we were simply told it was sold out. There wasn’t any empathy or even an attempt to ask why we were there it just felt very dismissive. That part was especially frustrating.
We’ve never had an experience like this before, so it was really disappointing. I hope this can be improved moving forward, because it could have made a big difference in our overall experience.This happened on 4/11/2026.. Terrible experienced!! "