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SureStay by Best Western Charlotte Matthews

3.0 star property
Travelers enjoy East Forest's natural surroundings while maintaining fitness routines at the 24-hour gym and staying connected with in-room WiFi

Choose dates to view prices

The Independence Inn Charlotte/Matthews Hotel in East Forest offers a free breakfast buffet, dry cleaning services, a 24-hour gym, in-room WiFi, and helpful multilingual staff. Guests also benefit from luggage storage.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
The current price is Rp1.535.898
Rp1.770.167 total
includes taxes & fees
24 May - 25 May

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 10.0 per night.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is SureStay by Best Western Charlotte Matthews pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at SureStay by Best Western Charlotte Matthews?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Charlotte Matthews on 24 May 2026 start from Rp1.535.898, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay by Best Western Charlotte Matthews?

Self-parking is free at this property.

What time is check-in at SureStay by Best Western Charlotte Matthews?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay by Best Western Charlotte Matthews?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is SureStay by Best Western Charlotte Matthews located?

Located in East Forest, this hotel is within 9 mi (15 km) of Bojangles' Coliseum, Ovens Auditorium and SouthPark Mall. Spectrum Center and Queen City Quarter are also within 12 mi (20 km).

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Reviews

Reviews

7.4

Good

7.0

Cleanliness

6.4

Amenities

8.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 158 out of 388 reviews
Rating 8 - Good. 68 out of 388 reviews
Rating 6 - Okay. 67 out of 388 reviews
Rating 4 - Poor. 43 out of 388 reviews
Rating 2 - Terrible. 52 out of 388 reviews

Reviews

Verified

10/10 Excellent

Jean Forrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Clean and comfortable rooms! Great stay!
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Elizabeth

Liked: Staff & service
The property is under construction so beware of that. Staff was nice area is good.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Donna

The room was find and even though the motel is being remodelled it did disrupt our stay.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities
Room was spotless, GSR was welcoming
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for Boston!

Great location, friendly staff, excellent rooms
Stayed 1 night in May 2025
Verified

8/10 Good

Terra

Liked: Cleanliness, amenities, property conditions & facilities
Had a comfortable stay
Stayed 1 night in May 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Customer service was top notch, great location and comfortable stay
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and good food
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great price, awesome staff at checking in.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Rebecca

Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel is under construction but the floor I was staying on was not. It was dirty and smelled of marijuana. Garbage in the hall and carpets throughout were dirty. Staff was nice. Bed was comfortable even though the room was old and needs updating. The breakfast was standard fare, nothing to get excited about. I would say pass on this hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Keshon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went very smoothly, staff very nice and friendly
Stayed 1 night in May 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT has great food also and the people who work there are very nice and helpful when you ask for something
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is really good and the staff is very friendly and TVs have app
Stayed 2 nights in Apr 2025
Verified

8/10 Good

mafatta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and friendly.
Stayed 2 nights in May 2025
Verified

8/10 Good

Terra

Great restaurant next door and walking distance
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and very near to variety of restaurants and grocery stores.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

jacques

Liked: Amenities
The room was clean, and the staff was very attentive.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was polite and room was clean
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Jammie Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are accommodaing.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Gloria

Service is great!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff very good and the lady in the breakfast dining area was exceptional. Look forward to coming back--tk you
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Such an easy check in and checkout process! Staff was very helpful!
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Tina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated hotel in need of repairs. Convenient location.
Stayed 2 nights in May 2025
Verified

4/10 Poor

Debbra

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
There were not many eggs/meat to eat. No oatmeal or fresh fruit. The elevator would not have passed inspection (especially in our home state)! The bathroom faucets needed maintenance. The bed was comfortable and we slept well.
Stayed 1 night in Oct 2025