"Upon checking in we learned that we had to pay for parking which was not noted on the website and which in our opinion should be free given the price of the room. You had to download an app on your phone to provide you payment information and pay for the parking. We did not wish to use the app so the check in desk person, Ruby, went to a different computer and completed the parking payment process and we then received a text that the parking time had begun. When we extended our stay one more night, that process had to be done again for the new night and we checked twice with the desk clerk and they said it had been done. However several hours after we checked out we received a link that "there was an issue with the payment process" and to update the information. Not knowing if the link was legitimate and given we did not put in the payment info, we did not click on the link. Obviously the hotel did not do it properly.
Much ado to park 50 ft. from the hotel entrance. Our room was clean but the carpet was ragged in places, the upholstery on the desk chair was peeling off, you could hear any activity beside or below you, whether talking or bathroom functions, the internet was constantly down and had to be rebooted, and coffee in the morning for guests was only there 1 morning out of the 3 we were there. With the exception of Ruby at the check in desk and the cleaning staff, this stay at Hawthorne was beyond disappointing and we would not recommend it."
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