"I'm sorry to say I can't recommend the Alderley Edge Hotel.
I stayed here for a business trip to the local business park, booked for two nights. The first night was fine — I slept well. My room (55, second floor) ran warm, but opening the window solved it. In the morning I noticed the shower pole had come away from the wall and was just hanging there. I flagged it at reception. It was still usable, so no real issue.
The second night was a different story.
The hotel was hosting an awards evening in the function hall, and guests were using the garden directly below my window to smoke and drink. They were extremely loud, and cigarette smoke was drifting straight up into my room. I closed the window despite the heat, but the noise was still bad enough that my partner, who I was on the phone to, thought there were people in the room with me.
By 10:30pm it had got worse, so I called reception. I was told they'd ask people to keep it down. Nothing changed. At 11pm I went down in person and met another guest who'd come down for the same reason. The assistant manager assured us the garden would be closed.
Things quietened for about ten minutes. Then the awards guests came straight back out and carried on.
At that point I'd had enough. I requested a refund and drove five hours home rather than spend another hour in the room.
After a long day at work, all I'd wanted was an early night"