Chic-Choc Mountains hotel guide. Independent hotel in Chic-Choc Mountains, Mont-Albert
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Top Chic-Choc Mountains Hotel Reviews
Complexe Étoile d'Or
8/10 Good
"The unit is attached to several other units, which wasn’t entirely clear to us from the listing photos. This meant we had neighbours on the other side of a connecting wall, although fortunately, it was not noisy at all during our stay. The view and the overall installations were beautiful, and the unit was very comfortable. However, about ten minutes after checking in, a man knocked on our door and explained that he was running late on his rounds and that the unit had not yet been cleaned — including the bed. We had already unloaded all of our luggage, so we had to let him in to clean while we waited outside for about 20 minutes. It was a little unsettling and took away from the initial excitement of arriving. We called customer service to confirm that he was indeed authorized to be there, and the representative we spoke with was very kind and apologetic, which we appreciated. Finally, while the unit was very comfortable, we did find that it was lacking a few basic amenities, such as dishwasher detergent and dish-drying towels. Overall, we had a lovely stay and really enjoyed the space, view, and comfort. With a little more attention to the check-in/cleaning process and a few basic supplies, this would be an excellent experience."