Bagian depan properti

Ulasan untuk Inn of Chicago

2.5 out of 5
Inn of Chicago
162 E Ohio St, Chicago, IL

Ulasan

6,6
Penilaian 10 - Sangat Bagus. 216 dari 1001 ulasan" "
Penilaian 8 - Bagus. 282 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 234 dari 1001 ulasan" "
Penilaian 4 - Buruk. 131 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 138 dari 1001 ulasan" "

6,8/10

Kebersihan

7,4/10

Staf & layanan

6,4/10

Fasilitas

6,2/10

Kondisi & fasilitas properti

2,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Carly

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was shut down.
Menginap 2 malam pada bulan November 2021

2/10 Sangat Buruk

James B

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
After walking 2 miles in 90 degree heat we arrived at our "guaranteed hotel" and discovered it was completely closed--every door locked and lobby furniture mostly absent. So at 6:00 p.m. we had to walk around and find another hotel with a vacancy.
Menginap 3 malam pada bulan Agustus 2021

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Showed up and the place was closed! Never got any notification before arriving.
Menginap 3 malam pada bulan Agustus 2021

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The rooms look NOTHING like the pictures very misleading
Menginap 1 malam pada bulan September 2020
Tanggapan dari Customer Service pada tanggal 11 Sep 2020
We appreciate you sharing your concerns with us. We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan September 2020
Tanggapan dari L.M F.D. pada tanggal 13 Sep 2020
Thank you for your feedback, we are deeply sorry the room we checked you in was not the one on the picture, please know that we are ironing this out we our staff and management, please feel free to contact us by phone or email for a follow up and more information, thank you again, we hope to hear from you soon.

6/10 Cukup Baik

Traveler terverifikasi

Menginap 4 malam pada bulan Juli 2020
Tanggapan dari Customer Service pada tanggal 5 Agu 2020
Thank you for the feedback. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience.

8/10 Bagus

Jason, Michigan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient location Best staff and team in chicago.
Menginap 2 malam pada bulan Juli 2020
Tanggapan dari LM F.D. pada tanggal 28 Jul 2020
Dear Jason, we want to thank you for taking the time to share you experience with us , we are thrilled you enjoyed your time here at the Hotel , we hope to see you again soon, thank you so much and have a wonderful day.

10/10 Sangat Bagus

Melissa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Location with many perks
The hotel is located in a great spot for easy access to many downtown attractions and buildings! The beds were super comfortable and the Jr Corner Suite we stayed in was spacious and had the mini fridge we needed which was why we upgraded! The price is decent for the convenience of being downtown and the staff that we encountered were all very pleasant! There were a few places in the room that could’ve been cleaner but overall we enjoyed our stay and would definitely choose the hotel again when we come back to Chicago to visit!
Menginap 4 malam pada bulan Juli 2020
Tanggapan dari LM FD pada tanggal 19 Jul 2020
Dear Melissa.We appreciate your positive feedback about the hotel, service, and Staff . Thank you for staying with us, hope to see you again, have a great rest of your day.

6/10 Cukup Baik

Anonymous, Las Vegas

Traveler bisnis
Tidak Disukai: Kebersihan
the sky terrace was by far the best thing about this hotel!
Menginap 11 malam pada bulan Juli 2020
Tanggapan dari LM FD pada tanggal 19 Jul 2020
Thank you so much for your feedback, We are delighted to have you in our Hotel, and happy you made memories you can share with family and friends, using Our rooftop's spectacular view .We are looking forward to having you again as our guest, have a wonderful day.

10/10 Sangat Bagus

Marjani

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2020
Tanggapan dari ML FD pada tanggal 19 Jul 2020
Thank you so much for staying with us, we are looking forward to having you again with us, have a great week-end

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 2 malam pada bulan Juli 2020
Tanggapan dari Manager pada tanggal 8 Jul 2020
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Buruk

anonymous, napoleon

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Rooms need completely remodeled. Both bathroom sinks along with bathtub were leaking.. we had the junior suite with no fridge or microwave. The AC was stuck at 73° and would not go any lower. Very welcoming staff, very disappointing stay.
Menginap 1 malam pada bulan Juli 2020
Tanggapan dari LM FD pada tanggal 6 Jul 2020
Thank you for your detailed review, we are sorry to hear that you did not enjoy your experience at The Inn. Your feedback has been passed to our management personnel. we are taking your concern very seriously. We would like to further discuss your experience at the Hotel, please call us directly at the hotel or email us.

8/10 Bagus

oliver

Menginap 1 malam pada bulan Juni 2020
Tanggapan dari Manager pada tanggal 15 Jul 2020
Thank you for your review. We hope you enjoyed your stay. We look forward to your next visit.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Kind staff and old room but managed well Next visiting, I will stay
Menginap 1 malam pada bulan Juli 2020
Tanggapan dari LM FD pada tanggal 6 Jul 2020
Thank you for your feedback, we are pleased to hear you had a nice experience with our staff but saddened that you did not like your room. We want to assure you that your feedback is taking very seriously. Please send us a message with your information associated with your reservation and one of our team members will reach out to you soon, thank you.

6/10 Cukup Baik

Esther, San Francisco

The best part about this property is the location. Close to a lot and easy to walk places.
Menginap 6 malam pada bulan Juni 2020
Tanggapan dari Customer Service pada tanggal 26 Jun 2020
Thank you for leaving us this wonderful review, Esther! We're thrilled your time at Inn of Chicago was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience! Have a lovely day!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Juni 2020
Tanggapan dari Management pada tanggal 26 Jun 2020
We hope you enjoyed your stay! Thank you for taking the time to review The Inn of Chicago. We look forward to your next stay.

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Staf & layanan
Would not refund pre-paid reservation for a canceled trip due to COVID-19.
Menginap 2 malam pada bulan Juni 2020
Tanggapan dari Customer Service pada tanggal 26 Jun 2020
We appreciate your feedback. We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Could you provide the details of your reservation (name and dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
First off the hotel was under renovations so it was dusty and dirty I asked for an upgrade to a king size room thinking that it would’ve been better than the queen size room the furniture was old and ran down the bed head stains the bathroom floor was dirty the bathroom door had stains that no one cleaned up also on the wall . The smoke detector was hanging from the ceiling unattached the curtains were falling down and they charge me a total of $145 for a one night stay at the rat motel. Highly disappointed was I
Menginap 1 malam pada bulan Mei 2020
Tanggapan dari Customer Service pada tanggal 24 Mei 2020
We appreciate the feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Sangat Bagus

Brenna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay all around.
The location was perfect, the building was older and charming, the room was just what I needed. The attached bodega was amazing and convenient. I had a slight issue with the heating, but that was QUICKLY remedied and I spent the night very comfortably. Couldn't ask for a better last minute hotel for my live show.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
Hi Brenna! Thank you for the 10 out of 10! We are happy to hear you had a wonderful stay and enjoyed the location. We will address the heating issue so you are more comfortable on your next visit!

10/10 Sangat Bagus

Carolyn

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Property was nice, very comfortable atmosphere, near restaurants and cafes.
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
Hi Carolyn! Thank you for the 5 out of 5! We are pleased to hear you enjoyed the location and nearby attractions. We appreciate your business. We'd love to see you again soon so we can share an even more enjoyable experience with you.

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas
Staff was Excellent. The room not so much. If you like good toilet paper, bring your own. Both nights I was bitten several times on the back of my arm. I have no proof of what it was, but I'm pretty sure I know.
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 24 Mar 2020
I am happy to hear that the staff was up to expectations, we pride ourselves on providing a good experience. Thanks for sharing the feedback about your room. We take these comments seriously and will discuss with our team. We hope you come back and give us another try!

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente ubicacion. Buena atencion. No me gusto que estaba en refaccion. Maquina de hielo desbordo y mojo la alfombra de entrada a mi dormitorio.
Menginap 4 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 24 Mar 2020
Thanks, we look forward to welcoming you back

10/10 Sangat Bagus

Luis

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 24 Mar 2020
Luis, thanks for the perfect 10!! Can't wait to have you back with us!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
Thank you for the 5 out of 5! We hope you enjoyed your stay and were able to experience all the Chicago favorites! We are looking forward to your next stay.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property looks nothing like these photos...Very dirty, smelly, small outdated rooms AC Heater is a window unit Stinks mildew walls in bathrooms low pressure water, elevators are tiny dirty and filthy. Lobby was dusty dirty outdated NEVER AGAIN
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Customer Service pada tanggal 18 Mar 2020
Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

2/10 Sangat Buruk

Edward, Chicago IL

Bepergian bersama teman, Bepergian dalam rombongan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
There were used condoms in the garbage, the heater didn’t work, we didn’t have a city view and the room was way smaller than shown in pictures.
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 17 Mar 2020
Edward, I deeply apologize about your experience that is 100% not acceptable. I encourage you to give us another chance, as that is not the normal. I have notified and met with our housekeeping department this morning. Thank you for letting us know.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 17 Mar 2020
Thanks for the high five! We look forward to welcoming you back!

2/10 Sangat Buruk

Will, Chicago

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Unclean, dirty, bathroom smelled, terrible I would not come back.
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 17 Mar 2020
We appreciate the feedback, Will. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Disukai: Staf & layanan
Lobby was fun and funky. Actually room looked nothing like online photo. Carpet was buckling. Bathroom needed remodeling.
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 17 Mar 2020
Thanks for your feedback, and we are happy you enjoyed our public spaces. We have taken note of your other feedback as well, and have shared it with team. We hope to welcome you back sometime.

4/10 Buruk

Melissa

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Customer Service pada tanggal 16 Mar 2020
We appreciate the feedback, Melissa. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the convenience of the location and easy to get to
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 17 Mar 2020
Thanks, we look forward to welcoming you back. Our location doesn't get much better!

2/10 Sangat Buruk

Victum, CHICAGO

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas
Nothing n it was drity looking! Need to hire more main floor cleaner.
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Manager pada tanggal 17 Mar 2020
We appreciate the feedback, Victum. We have shared your review internally this morning. We do hope you will give us another chance next time you are in Chicago.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Cheap but Comfy
Nice room, they gave me an upgrade for free because the Queen was too small for my significant other and I. The only problem was that the fridge had old food inside of it, but the staff just probably overlooked it.
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 24 Mar 2020
Thanks for the perfect 10. We truly appreciate that and we have noted your feedback as well. We look forward to having you back with us next time you are in Chicago

4/10 Buruk

Anna

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The pictures are deceiving. Beds are comfortable, but the rooms are so dingy and dirty. My stay was okay, but I will not be staying here again. Great location, though.
Menginap 4 malam pada bulan Maret 2020
Tanggapan dari Customer Service pada tanggal 14 Mar 2020
We appreciate the feedback, Anna. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Customer Service pada tanggal 13 Mar 2020
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Bagus

Nathalia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
Hi Nathalia! Thank you for rating The Inn of Chicago. Please provide more feedback to ensure better quality for future stays! We always strive for ways to improve service, quality and overall experience. We hope to see you soon!

4/10 Buruk

Sheila

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Customer Service pada tanggal 10 Mar 2020
We appreciate you leaving your feedback with us, Sheila. While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Sangat Bagus

Taylor

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
Hi Taylor! Thank you for the rockin' 10 out of 10! I hope we exceeded your expectations. We look forward to seeing you soon. Have a wonderful day.

8/10 Bagus

Steven

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good for price
Fast and easy check in even on a Saturday. Room was good for the price. Shower head was too low. Seemed like a handicap bathroom. But got the job done.
Menginap 2 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 24 Mar 2020
Steven, we are happy to hear you enjoyed your time in Chicago. Thanks for staying with us and we hope you will visit us again next time

2/10 Sangat Buruk

Christine

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Customer Service pada tanggal 10 Mar 2020
Thank you for sharing your feedback, Christine. We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliper service our guests are accustomed to.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
Thank you for the 5 out of 5 review! We hope you had the best Inn of Chicago experience. We appreciate your business. Have a great day!

6/10 Cukup Baik

Trishaude

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Customer Service pada tanggal 9 Mar 2020
We appreciate you taking the time to share your feedback, Trish. We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Customer Service pada tanggal 9 Mar 2020
We appreciate the feedback. We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Sangat Buruk

Masoodalam

Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
Hello Massodalam, we are disappointed to see your low rating. We strive to provide outstanding services with an unforgettable experience. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

10/10 Sangat Bagus

Harish

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
Hello Harish! Thank you for sharing your perfect rating! We're so glad to hear that you had a positive stay with us at Inn of Chicago! We'd love to see you again soon so we can share an even more enjoyable experience with you.

4/10 Buruk

Zion

Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
Hello Zion, Thank you for taking the time to review The Inn of Chicago. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Bagus

Genesis

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
We appreciate your lovely rating! The satisfaction of our guests is important to us so we can't wait to see you back again at Inn of Chicago soon. We want to share an even more fantastic experience with you next time. Have a great day!

10/10 Sangat Bagus

Vik

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Kimmie R, Sales Manager pada tanggal 29 Apr 2020
Thank you for the 10 out of 10! It was wonderful having you, we look forward to your next visit to The Inn of Chicago.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Customer Service pada tanggal 3 Mar 2020
Thank you for taking the time to submit this feedback. We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Pros Location , price , bed , Tv , staff. Cons: bad need for an update: for example:noisy window ac unit, rusting bathroom accessories. Did not get the lowest rate hoping to get a better room.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Customer Service pada tanggal 3 Mar 2020
We appreciate the feedback. While we're happy you appreciated our prime location, comfortable beds, and staff, it's unfortunate our accommodations and air conditioning unit didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.