Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 644 dari 1001 ulasan" "
10 - Sangat Bagus
644
Penilaian 8 - Bagus. 197 dari 1001 ulasan" "
8 - Bagus
197
Penilaian 6 - Cukup Baik. 76 dari 1001 ulasan" "
6 - Cukup Baik
76
Penilaian 4 - Buruk. 40 dari 1001 ulasan" "
4 - Buruk
40
Penilaian 2 - Sangat Buruk. 44 dari 1001 ulasan" "
2 - Sangat Buruk
44
9,2/10
Kebersihan
8,8/10
Staf & layanan
8,6/10
Fasilitas
9,0/10
Kondisi & fasilitas properti
8,8/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Ana
Bepergian bersama keluarga
28 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing working staff, safe hotel I would stay here again!!! Thank you so much 🤗
Ana
Menginap 4 malam pada bulan Mei 2024
2/10 Sangat Buruk
Khuram Ashraf, Clarkston
Bepergian bersama keluarga dan anak
27 Mei 2024
We were charged for parking and told that breakfast was not included in our stay. For the price point of the room, parking at breakfast should be included. This information was passed on to the staff, who were in different to our concerns. Will not choose Marriott again in Chicago.
Khuram Ashraf
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 28 Mei 2024
Hi Khuram Ashraf,We regret any inconvenience caused during your stay. While we understand your expectations regarding parking and breakfast inclusion, our pricing structure is aligned with industry standards and reflects the amenities and services provided. Our team strives to address guest concerns promptly and professionally, and we apologize if you felt otherwise. Your feedback is valuable and will be shared with our management for further review and improvement. We hope you'll reconsider and give us another chance in the future.
10/10 Sangat Bagus
George
27 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Over all great trip
George
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 28 Mei 2024
Hi George,We're thrilled to hear you had a great trip at our hotel! It's always wonderful to know that our guests enjoyed their stay. Our team works tirelessly to ensure a comfortable and memorable experience for all visitors. Your positive feedback is truly appreciated and motivates us to continue delivering exceptional service. We look forward to welcoming you back for another fantastic stay in the future!
2/10 Sangat Buruk
Ganbat, Arcadia
27 Mei 2024
Tidak Disukai: Kondisi & fasilitas properti
When I came to the hotel, they said no more available rooms and sent me to the different hotel. I paid for Suite room in Expedia, but in other hotel I spent night in non-suite room. I am very unhappy, Expedia should pay me the difference
Ganbat
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 28 Mei 2024
Hi Ganbat,We apologize for any inconvenience you experienced during your stay. However, it's important to clarify that room availability can vary, and while we strive to accommodate all our guests' requests, there are instances when we may need to arrange alternative accommodations. Expedia's booking system doesn't always guarantee specific room types, and any discrepancies between your booking preferences and the available options are beyond our control. We understand your frustration and appreciate your feedback, and we will certainly take your comments into consideration for future improvements.
10/10 Sangat Bagus
Dahlia
Bepergian bersama teman
26 Mei 2024
It’s clean, cozy and perfect for a getaway!
Dahlia
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 27 Mei 2024
Hi Dahlia,We're thrilled to hear that you found our hotel clean, cozy, and perfect for your getaway! Maintaining a pristine environment is a top priority for us, ensuring our guests feel comfortable throughout their stay. Our team works diligently to uphold high standards of cleanliness and provide a welcoming atmosphere. Your positive feedback encourages us to continue delivering exceptional experiences to all our guests.
10/10 Sangat Bagus
Noemi, Cicero
12 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Noemi
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 15 Mei 2024
Hi Noemi,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Sangat Bagus
Uziel
1 Mei 2024
Uziel
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relations Specialist pada tanggal 21 Mei 2024
Hi Uziel,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Sangat Bagus
Stephanie A
29 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was wonderful
Stephanie A
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Relations Specialist pada tanggal 30 Apr 2024
Hi Stephanie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 Sangat Bagus
Tienja
Bepergian bersama teman
28 Apr 2024
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I absolutely love this property for the most part but it would be even better if they had a pool and hot tub and if the deposit was at most $50 a night or maybe even a stay because you have to already pay $37 a day for parking.
Tienja
Menginap 2 malam pada bulan April 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 29 Apr 2024
Hi Tienja,We're thrilled to hear that you've enjoyed your stay with us overall! While we understand your desire for additional amenities like a pool and hot tub, we hope our other offerings, such as our comfortable accommodations and top-notch service, have contributed to a memorable experience. Regarding the deposit and parking fees, we strive to maintain competitive pricing while ensuring the security and convenience of our guests. We appreciate your feedback and will certainly take it into consideration for future improvements.
10/10 Sangat Bagus
Omar
20 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
Omar
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 21 Apr 2024
Hi Omar,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
2/10 Sangat Buruk
Hikaru
19 Apr 2024
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Hikaru
Menginap 1 malam pada bulan April 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 20 Apr 2024
Hi Hikaru,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
10/10 Sangat Bagus
Anetra, Houston
25 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location was perfect. Price was right
Anetra
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 26 Mar 2024
Hi Anetra,We're thrilled to hear that you found our hotel's location to be perfect and the price to be just right! Providing excellent value and a convenient location are top priorities for us. We're grateful for your positive feedback and hope to welcome you back for another enjoyable stay in the future.
8/10 Bagus
Fred
23 Mar 2024
Fred
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 26 Mar 2024
Hi Fred,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
10/10 Sangat Bagus
James
23 Mar 2024
James
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GWEN | Guest Relations Specialist 847-696-4400 pada tanggal 13 Apr 2024
Hi James! Thank you for giving us a perfect score of 5 out of 5! We're thrilled to hear that you enjoyed your stay and that everything met your expectations. It's always rewarding to know that our efforts to provide exceptional service and a comfortable environment are appreciated. We look forward to having the pleasure of welcoming you back for another wonderful experience soon.
8/10 Bagus
Tomosa
17 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Dislike the high Security deposit $100.00 a day and the high parking fees $37.00 a day overnight. Even though I'm a elite Rewards member also pricey for breakfast
Tomosa
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 17 Mar 2024
Hi Tomosa,We appreciate your feedback and apologize for any inconvenience caused by our security deposit and parking fees. These charges are standard practices in the industry and are in place to ensure the safety and security of all our guests and their belongings. As an elite Rewards member, we value your loyalty and strive to provide competitive rates. Regarding breakfast, while we understand your concern about pricing, we aim to offer a range of options to accommodate varying tastes. We hope you enjoyed your overall stay with us and look forward to welcoming you back in the future.
10/10 Sangat Bagus
Federico
Bepergian bersama teman
17 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice and comfortable place ...
Federico
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 17 Mar 2024
Hi Federico,We're delighted to hear that you found our hotel to be a very nice and comfortable place. Our team works diligently to maintain high standards of cleanliness and comfort for our guests. We appreciate your positive feedback and are glad you enjoyed your stay with us. Should you choose to stay with us again in the future, we'll strive to make your experience even more memorable.
10/10 Sangat Bagus
Jane
Bepergian bersama teman
17 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy to access. Easy walk to get to L train to head downtown. Clean, relaxing away from downtown and parking available which you have to pay for. Clean and well-kept rooms. Great food at the restaurant in the lobby! Great wait staff.
Jane
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 17 Mar 2024
Hi Jane,We're thrilled to hear that you found our hotel conveniently located, with easy access to transportation and a serene atmosphere away from the hustle and bustle of downtown. Our commitment to cleanliness and maintenance is paramount, ensuring that your stay is comfortable and enjoyable. While we do charge for parking, we strive to provide a secure and convenient option for our guests. We're delighted that you enjoyed the culinary offerings at our lobby restaurant and experienced exceptional service from our staff. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.
10/10 Sangat Bagus
Borgilkhuu
10 Mar 2024
Borgilkhuu
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 1 Apr 2024
Hi Borgilkhuu,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
2/10 Sangat Buruk
Marisa
Bepergian dalam rombongan
5 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The phones didn’t work. Staff would constantly hang up on you mid speaking or put you on hold until you gave up and hung up. There are stains all over my room and they charged me extra for them even though the stains were already there.
Marisa
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Seony, Guest Relations Specialist 847-696-4400 pada tanggal 6 Mar 2024
Hi Marisa,We sincerely apologize for the inconvenience you experienced during your stay. Our team is dedicated to providing exceptional service, and we regret any lapses in communication or maintenance that occurred. We take cleanliness very seriously and strive to ensure our rooms meet the highest standards, but we understand your frustration regarding the stains. We'll address these issues internally to prevent such occurrences in the future and appreciate your feedback, which helps us improve our services for all our guests.
10/10 Sangat Bagus
Holly
25 Feb 2024
Air planes fly over and that is kind of noisy, but nice room and overall good stay!
Holly
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 26 Feb 2024
Hi Holly,We appreciate your feedback and are delighted to hear that you enjoyed your stay overall, despite the occasional noise from passing airplanes. Our team strives to provide a comfortable environment for all guests, and we're pleased that you found your room to be pleasant. While we understand that external factors such as airplane noise can sometimes be unavoidable, we're glad that it didn't significantly detract from your experience with us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.
6/10 Cukup Baik
Elena
19 Feb 2024
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Elena
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 20 Feb 2024
Hi Elena,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
10/10 Sangat Bagus
Oscar
19 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was wonderful. Well worth our stay!
Oscar
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 20 Feb 2024
Hi Oscar,We're thrilled to hear that you found your stay at our hotel wonderful and well worth it! Providing exceptional experiences is at the core of our mission, and we're delighted that we could meet your expectations. Our team works tirelessly to ensure that every guest feels valued and comfortable throughout their stay. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another memorable experience in the future.
10/10 Sangat Bagus
Brian
Traveler bisnis
19 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The attached first class office space lobbies and passages, and beautiful terraces were a nice safe and enjoyable walk in the evening.
Brian
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 20 Feb 2024
Hi Brian,We're thrilled to hear that you found our hotel's first-class office space lobbies and passages along with beautiful terraces to be enjoyable during your evening walks. Providing a safe and pleasant environment for our guests is always our top priority, and we're delighted that you were able to experience that. Your positive feedback regarding these aspects of our property is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.
10/10 Sangat Bagus
Kimberlee
18 Feb 2024
Kimberlee
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 20 Feb 2024
Hi Kimberlee,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Sangat Bagus
Belinda
11 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is so nice and clean there!
Belinda
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 11 Feb 2024
Hi Belinda,We're thrilled to hear you appreciated our dedication to cleanliness during your stay! Maintaining a pristine environment is a top priority for us, ensuring our guests feel comfortable and at ease throughout their visit. Our housekeeping team works diligently to uphold the highest standards of cleanliness in every corner of the hotel, from the lobby to the guest rooms. Your positive feedback motivates us to continue providing exceptional service and maintaining the impeccable standards you've come to expect from us.
8/10 Bagus
Zhi
Bepergian bersama teman, Traveler bisnis
5 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good
Zhi
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 6 Feb 2024
Hi Zhi,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
Good amenities, clean, friendly staff, and airport parking and shuttle! Loved our corner suite. And the best part is it’s so close to a lot of entertainment, restaurants, bars, and the casino.
Kimberly
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GWEN | Guest Relations Specialist 847-696-4400 pada tanggal 20 Jan 2024
Hi Kimberly! Thank you for choosing our hotel for your recent stay, and for sharing your fantastic feedback. We are thrilled to receive your excellent 10 out of 10 rating. Your positive comments about the good location, great amenities, cleanliness, and friendly staff are sincerely appreciated. We're delighted to hear that you enjoyed your corner suite and the convenience of airport parking and shuttle service. It's fantastic to know that our hotel's proximity to entertainment, restaurants, bars, and the casino added to your overall experience. If there are any specific aspects of your stay that you'd like to highlight or if you have any special preferences for your next visit, please feel free to let us know. Thank you again for your kind words, and we can't wait to welcome you back to our hotel on your future travels.
10/10 Sangat Bagus
Joao
16 Jan 2024
Joao
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 17 Jan 2024
Hi Joao,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
8/10 Bagus
Susan
11 Jan 2024
Susan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 14 Jan 2024
Hi Susan,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
8/10 Bagus
Thomas
11 Jan 2024
Thomas
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 14 Jan 2024
Hi Thomas,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
8/10 Bagus
tara
6 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas
There was construction in the lobby - they had to move me rooms due to noise . The new room was more quiet but i would have appreciated knowing at check in to avoid the move first thing in the morning half asleep. Overall it was a good stay.
tara
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 9 Jan 2024
Hi Tara,We appreciate your feedback and are glad to hear that, overall, you had a good stay with us. We apologize for any inconvenience caused by the construction in the lobby, and we understand that moving rooms can be disruptive. We will certainly take your suggestion into consideration to provide information about potential disruptions at check-in in the future. We value your patronage and hope to welcome you back for an even more enjoyable experience in the future.
Love the hotel but the took the pool out now i have to find my son a new hotel because he loves the pool and we have been coming here sice 2016
John
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 4 Jan 2024
Hi John,We appreciate your long-standing loyalty to our hotel since 2016 and are delighted to hear that you love the overall experience. We understand that the removal of the pool may be disappointing, especially for your son, and we genuinely value your feedback. Our commitment to enhancing guest satisfaction remains a priority, and we'll continue to evaluate ways to improve our amenities. Thank you for sharing your thoughts, and we hope to welcome you and your family back for another enjoyable stay in the future.
10/10 Sangat Bagus
Elyce
2 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Elyce
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 8 Jan 2024
Hi Elyce,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 28 Des 2023
Hi Tabark,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
6/10 Cukup Baik
Kathy
21 Des 2023
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
My room was too warm. I called the front desk and was told nothing could be done. Ive never been told no in regards to my room temperature.
Kathy
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Relations Management pada tanggal 22 Des 2023
Dear Kathy, Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your stay, particularly with the room temperature. Please accept our heartfelt apologies for the inconvenience caused. We understand the importance of a comfortable environment for our guests, and it is disheartening to hear that we fell short of your expectations.We have addressed the issue with our front desk team to ensure that such situations are handled more effectively in the future. Your feedback is invaluable to us, as it helps us identify areas for improvement. We genuinely appreciate your patience and understanding. Should your travels bring you back to our area, we would be grateful for another opportunity to provide you with the exceptional experience you deserve.
10/10 Sangat Bagus
g
17 Des 2023
g
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 8 Jan 2024
Hi G,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
8/10 Bagus
Victoria
2 Des 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Victoria
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 5 Des 2023
Hi Victoria,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 Sangat Bagus
T
Bepergian bersama teman
26 Nov 2023
Disukai: Kebersihan, staf & layanan
Location
T
Menginap 1 malam pada bulan November 2023
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 28 Nov 2023
Hi T,We're thrilled to hear that you found our hotel's location convenient! Providing a favorable and accessible setting for our guests is a top priority for us. We appreciate your positive feedback and are happy that this added to the overall enjoyment of your stay. If you have any more comments or suggestions, feel free to share. We look forward to welcoming you back in the future!
10/10 Sangat Bagus
Brooke
26 Nov 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Brooke
Menginap 2 malam pada bulan November 2023
Tanggapan dari Seony | Guest Relations Specialist 847-696-4400 pada tanggal 28 Nov 2023
Hi Brooke,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Sangat Bagus
Cherry Ann
Bepergian bersama keluarga
26 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the views and excellent 👍♥️near by the airport
Cherry Ann
Menginap 1 malam pada bulan November 2023
Tanggapan dari Maricar | Guest Relations Specialist 847-696-4400 pada tanggal 28 Nov 2023
Hi Cherry Ann,We're delighted to hear that you enjoyed the views and found our location convenient, especially being near the airport. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay. If there's anything specific you love or if you have any suggestions for improvement, feel free to share. Safe travels, and we can't wait to have you with us again!
10/10 Sangat Bagus
JARON
22 Nov 2023
JARON
Menginap 1 malam pada bulan November 2023
Tanggapan dari Maricar | Guest Relations Specialist 847-696-4400 pada tanggal 23 Nov 2023
Hi JARON,Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for how we can make your next visit even better, please feel free to share. We appreciate your positive feedback and look forward to hosting you again in the future!
8/10 Bagus
Sara
Bepergian dalam rombongan
20 Nov 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We stayed at this hotel because it is a Park n' Fly location. The hotel was clean and the staff was nice. The restaurant had good food. The shuttle service to and from the airport is wonderful.
Sara
Tanggapan dari Maricar | Guest Relations Specialist 847-696-4400 pada tanggal 21 Nov 2023
Hi Sara,I'm glad to hear that you had a positive experience during your stay at our hotel. It's great that the cleanliness, friendly staff, and restaurant met your expectations. Additionally, I'm pleased to hear that you found the Park n' Fly option and shuttle service convenient. If you have any more feedback or if there's anything else we can do to enhance your future visits, let us know. We appreciate your kind words!
8/10 Bagus
Angelena
12 Nov 2023
Angelena
Menginap 2 malam pada bulan November 2023
Tanggapan dari Maricar, Guest Relations Specialist | 847-696-4400 pada tanggal 14 Nov 2023
Hi Angelena,Thank you for providing your rating! While it's great that your experience was positive, we're always striving to improve. If there are specific areas where we excelled or if there's anything you'd like to share about your stay, please feel free to let us know. Your feedback is valuable, and we want to ensure your future stays are even more enjoyable!
6/10 Cukup Baik
Isela
2 Nov 2023
Isela
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Maricar, Guest Relations Specialist | 847-696-4400 pada tanggal 3 Nov 2023
Hi Isela,Thank you for providing a rating. If there are specific areas where we can improve or if you have any feedback on how we can make your next stay more enjoyable, please feel free to share. Your input is valuable, and we're here to ensure that your experiences with us meet or exceed your expectations.
6/10 Cukup Baik
Aurelio
25 Okt 2023
Aurelio
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations Specialist pada tanggal 26 Okt 2023
Hi Aurelio,Thank you for providing your rating. If there are specific aspects of your stay that you'd like to share or if there's anything we can do to improve and earn a higher rating in the future, please feel free to let me know. Your feedback is important, and we want to ensure that your future experiences with us are even better.
8/10 Bagus
Jay, Valencia
23 Okt 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Jay
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Maricar, Guest Relations Specialist | 847-696-4400 pada tanggal 25 Okt 2023
Hi Jay, Thank you for sharing your rating! If there are any specific aspects you enjoyed or if there's anything we can do to make your future stays even better, please feel free to let me know. Your feedback is important, and we hope to welcome you back for another positive experience in the future.
2/10 Sangat Buruk
Joa
Traveler bisnis
17 Okt 2023
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff didn't seem to care about anything, and the room key was not working, so I had to go back all the way to the front desk, and the front desk didn't feel sorry at all. Also, when I walked up to the front desk to check out, no one greeted me and asked me what the room number than, then told me I was done!
Soooooo unprofessional!!
Joa
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Maricar, Guest Relations Specialist | 847-696-4400 pada tanggal 18 Okt 2023
Hi Joa,I'm truly sorry to hear about the lack of care and professionalism you experienced during your stay. Providing excellent service is a priority for us, and it's disheartening to learn that we fell short of your expectations.I appreciate your honest feedback, and I assure you that we will address these issues with our team to ensure improvements are made in both customer service and communication.We take your comments seriously, and we hope to have the opportunity to provide you with a more positive experience on your next visit.
4/10 Buruk
Chasity
Bepergian bersama keluarga dan anak
15 Okt 2023
Tidak Disukai: Staf & layanan
Night shift desk attendant poor customer service.
Chasity
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Maricar, Guest Relations Specialist | 847-696-4400 pada tanggal 16 Okt 2023
Hi Chasity,I'm sorry to hear about your experience with the night shift desk attendant. Providing excellent customer service is a priority, and it's disappointing to hear that it fell short of expectations. If you have specific details about the incident or if there's anything specific you would like to address, please feel free to share. Your feedback is valuable, and we want to ensure that your stay meets your expectations. If there's anything we can do to assist you further, please let us know.
10/10 Sangat Bagus
Jocelyn
14 Okt 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Jocelyn
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Maricar, Guest Relations Specialist | 847-696-4400 pada tanggal 16 Okt 2023
Hi Jocelyn,Thank you for your 5 out of 5 rating for your recent stay. We appreciate your positive feedback and are pleased to know that you had a great experience. If you have any additional comments or suggestions to share, please feel free to let us know. We look forward to the opportunity of hosting you again in the future.
10/10 Sangat Bagus
Nereida, Stanley
Bepergian bersama keluarga
11 Okt 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice, comfortable and clean suite rooms I recommend it for stay in Chicago.
Nereida
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Maricar, Guest Relations Specialist | 847-696-4400 pada tanggal 12 Okt 2023
Hi Nereida,I'm delighted to hear that you found our suite rooms very nice, comfortable, and clean! Recommending us for a stay in Chicago means a lot, and we truly appreciate your positive feedback. If you have any specific highlights or suggestions for improvement, feel free to share. Thank you for choosing us, and we hope to welcome you back for another wonderful stay in the future! Safe travels!