1 bedroom, premium bedding, pillowtop beds, in-room safe
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Reviews of Omni Chicago Hotel

4.5 out of 5
Omni Chicago Hotel
676 N Michigan Ave, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 970 out of 1468 reviews" "
Rating 8 - Good. 290 out of 1468 reviews" "
Rating 6 - Okay. 112 out of 1468 reviews" "
Rating 4 - Poor. 58 out of 1468 reviews" "
Rating 2 - Terrible. 38 out of 1468 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Apr 2024

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Omni, and I will definitely come back in the future. Rooms are suites and are very nicely furnished and kept. Bedding was very comfortable, cleanliness was top notch, and location was perfect for easy access to mag mile! The staff is extremely friendly and helpful! The only negative for us was that there is no room service and the offerings from the hotel restaurant are very limited. Luckily you are in Chicago with great restaurants ready to deliver!!
Stayed 4 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff. Great location nice room.
Stayed 2 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary, Gonzales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, professional and very helpful. The room size was extremely nice. The facility was clean.
Stayed 4 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always quiet, clean and very comfortable
Stayed 2 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lynn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice decor and cleanliness. The location was great and the staff was great. The only issue was the bed which was not comfortable for my husband. Other than that I thought the Omni was great. Updated bedding perhaps would make it top notch.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was so pleasant. All of the guys that helped with luggage and getting cabs. Amazing. Mark was always smiling when we walked in the building. Thanks
Stayed 1 night in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service
The location of the property is fantastic! Everything is within walking distance. The only negative about the property was the size of the room and outside noise. There was lots of construction going on near the hotel and we could hear it until 5pm every day. Also the size of the suite was quite small. We were hoping for a bigger room. Overall, we had a great experience!
Stayed 2 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and wonderful staff!
Stayed 1 night in Apr 2024
Response from Joanna on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Flexible
Stayed 2 nights in Apr 2024
Response from Joanna on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Majlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joanna on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joanna on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean. Quite. Nice area
Stayed 1 night in Apr 2024
Response from Joanna on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely INCREDIBLE. every single person we talked to was fantastic! The hotel was beautiful and in a great location
Stayed 3 nights in Apr 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great three day weekend spent here!
Stayed 2 nights in Apr 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Axel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - room’s nice but could use a refresh
Stayed 2 nights in Mar 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kalethiea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience nice hotel
Stayed 1 night in Apr 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marissa, Harbor City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was wonderful- try the lemon ricotta pancakes! It was extremely loud when from street noise when the windows were open but they are pretty sound proof when closed! A great stay, and wonderful room.
Stayed 2 nights in Apr 2024
Response from Joanna on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rickie, Green bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to shopping, which was important as this was a mother/daughter trip. Very friendly staff and housekeeping was so nice! Engineering came to fix the temp in my room promptly when called, and bed was super comfy.
Stayed 2 nights in Apr 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Viktoria, Williamsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Joanna on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Junwei, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything, except parking.
Stayed 2 nights in Apr 2024
Response from Joanna on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanna on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

DUNG

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We booked for the suite; it’s small and not comfortable at all.
Stayed 1 night in Mar 2024
Response from Joanna on 13 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joanna on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sigrid

Travelled with group
Liked: Staff & service
Staff was helpful
Stayed 4 nights in Apr 2024
Response from Joanna on 9 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your doormen are exceptionally nice and helpful, day and night crew both!
Stayed 5 nights in Apr 2024
Response from Joanna on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lakeshia

Stayed 1 night in Apr 2024
Response from Joanna on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my i pad in room Hope they send it back
Stayed 1 night in Apr 2024
Response from Joanna on 7 Apr 2024
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joanna on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I want to give this a higher rating, but there were a number of “minor inconveniences” that insure we won’t stay here again. Good: First, the door staff! They were fast & very friendly. We were there 3 nights & they knew us going in and out of the hotel by day 2. 2. The room was well-laid out. We had a junior suite & other than the bed not actually being a sofa-bed in the traditional sense (it didn’t fold out but removing the back cushions made it comfy for our college-aged child), the room was great. Bathroom was big & had an actual shelf across the back of the tub for shower essentials. What we didn’t love: 1. The restaurant & bar. While it looked pretty from the outside, we were never able to go because of the limited hours. There were a few times we would have liked to go down for a mid-afternoon snack or a drink before we went to dinner & it was closed from 2-5, then again after a evening out, a drink at the bar would have been nice back at the hotel, but it closed at 9 or 10 every night. 2. They were having system issues on a busy Easter weekend & EVERY time we went to our room, we had to go back down to the desk for another round of keys. We expected it after the first night, but then were told the keys would be good through the rest of our stay. They were not & we ended up with 3 sets of keys over 3 nights. The hotel is nice & in a good location, but we will stay somewhere else on future visits with our college student that better meets our needs.
Stayed 3 nights in Mar 2024
Response from Joanna on 9 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The views from the 25th floor were great. The staff was very helpful and we enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Joanna on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness
Good location
Stayed 2 nights in Apr 2024
Response from Joanna on 7 Apr 2024
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Maggie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderfully accommodating and great for a small family. We had a spectacular view of Michigan Avenue from our room. All staff, from the moment you enter to when you check out, were extremely courteous and pleasant to interact with. The whole hotel and room were very clean - and even the shower pressure was great! My only complaint was the proximity of the hotel to a nearby hospital, so we heard ambulances a lot - but it wasn't anything that some earplugs couldn't drown out. Would definitely stay at the Omni again!!!
Stayed 3 nights in Mar 2024
Response from Joanna on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James, San Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanna on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was just not as nice as it used to be
Stayed 3 nights in Mar 2024
Response from Joanna on 2 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Adriane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my family and I first trip to Chicago. The Omni Hotel was such a beautiful safe place to stay. The staff were so nice and pleasant. The system was down we had a late check in because it was a small mix up with the rooms, but they corrected it. Breakfast was amazing we all loved the 676 Restaurant/Bar. We will be back to stay here again.
Stayed 2 nights in Mar 2024
Response from Joanna on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Naija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, friendly staff, parking was the only issue very pricey. Over all wonderful hotel and would definitely recommend!
Stayed 2 nights in Mar 2024
Response from Joanna on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Joanna on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Omni was top tier. Everyone was friendly and welcoming. The Omni Chicago is one of the best hotels we've stayed at.
Stayed 3 nights in Mar 2024
Response from Joanna on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bernice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close by everything
Stayed 2 nights in Mar 2024
Response from Joanna on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tammy

Travelled with family
Loved The Omni!! All the staff were amazing! The location was perfect. Right in the middle of the shopping district! only 15 to 20 min walk to theaters!! Thank You Omni for a great stay!!
Stayed 3 nights in Mar 2024
Response from Joanna on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edward

Stayed 1 night in Mar 2024
Response from Joanna on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vanesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay there. All the people working in the hotel is very kind. It was a great experience and location is fabulous.
Stayed 2 nights in Mar 2024
Response from Joanna on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

SHAVON

Liked: Property conditions & facilities
Disliked: Staff & service
The front desk agent Lauren was quite difficult and was unpleasant. I would never recommend to go there
Stayed 10 nights in Mar 2024
Response from Joanna on 1 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Brennetta

Travelled with family
Liked: Staff & service, property conditions & facilities
Not the ideal stay for a family trip. Mini fridge provided, but doesnt get cold enough. You can request a microwave in room if needed. Though that was weird. Valet parking is $76 per night. And its designed to where you have to get it. Other parking is 2 blocks away. It was an ok stay. Probably wouldnt stay at Omni again..
Stayed 2 nights in Mar 2024
Response from Joanna on 1 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Liqui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni was a great hotel. The hotel staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Joanna on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanna on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chad

Stayed 1 night in Mar 2024
Response from Joanna on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ginger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff! Great location and safe.
Stayed 1 night in Mar 2024
Response from Joanna on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!