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Reviews of Motel 6 Chula Vista, CA - San Diego

2 out of 5
Motel 6 Chula Vista, CA - San Diego
745 E St, Chula Vista, CA

Reviews

6.0
Rating 10 - Excellent. 516 out of 2066 reviews" "
Rating 8 - Good. 347 out of 2066 reviews" "
Rating 6 - Okay. 313 out of 2066 reviews" "
Rating 4 - Poor. 299 out of 2066 reviews" "
Rating 2 - Terrible. 591 out of 2066 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Amin

Disliked: Cleanliness, staff & service, property conditions & facilities
Super noisy, i couldnt sleep for two nights, neighbor was watching tv all the nights, staff didn’t answer phone call, wasn’t clean I went to Motel 6 in Phoneix after that and in Phoneix was amazing, please check my other review for the Phoenix one. But this one in San Diego was really bad
Stayed 2 nights in May 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly an very helpful i stay there 5 times in the last 4 years when im in chuka vista
Stayed 1 night in May 2024

10/10 Excellent

warren

Stayed 3 nights in May 2024

10/10 Excellent

Monica

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in California and this one was the one i have decided to stay at the whole time, very dedicated to the guest and making your stay as easy and comfortable as possible.
Stayed 1 night in May 2024

2/10 Terrible

Epiphany

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two room for my family who were visiting for a funeral. At check-in I stated I won’t be the one staying there, although the reservation is under my name. The staff didn’t ask for my family’s ID, were told it should be fine. My aunt called me at 1am stating the lock were changed and would not let them in without me. They threatened to call the police on them, even after they said all their belongings were inside the motel room. The room smelled like cigarettes, no towels were placed there. We requested they come spray it, which they did thankfully. I recommend paying more money for a better place. Just not worth the stressors.
Stayed 2 nights in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Epiphany,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Maz K.#Team6

2/10 Terrible

Marcia

Disliked: Cleanliness, staff & service, property conditions & facilities
Very , very loud even after calling office for help. Changed prices after 1st day. Horrendous roach problem. Had to request a second bottle of bug spray. NEVER AGAIN?
Stayed 2 nights in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Marcia,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Filiberto, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It ok
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 May 2024
Hi Filiberto,Thank you for the amazing rating!! Maz K.#Team6

6/10 Okay

Jorge

Overall average
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice there
Stayed 1 night in Apr 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Nancy Y. on 15 May 2024
Thank you for the perfect rating!!Nancy Y.#Team6

6/10 Okay

MarkAnthony

Need to accommodate more for your customers and need to also make sure you provide towels and pillows for guests more than two
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Paul R

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Nancy Y. on 15 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Alicia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 May 2024
Hi Alicia,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

chloryse

Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Monica,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Beatriz

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel is very polite
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Beatriz,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

10/10 Excellent

Beatriz

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outgoing
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Beatriz,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Beatriz

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything has been good thank you
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Beatriz, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

Tim or Sherry, Crossfield

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from being dirty, dingy, uncomfortable, noisy and reluctant to accommodate the guests, we were also OVERCHARGED! We were charged 440.00 for 3 nights and found out later that the room cost is 87.00 per night!! Never Never again, Motel 6!
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Tim or Sherry, Thanks for leaving a rating regarding your recent visit. If you want to share more with us, please use the Contact Us feature on our website to connect with us.Maz K.#Team6

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and property were great. The internet was not working with a weak signal and needs improvement.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Mark,On our behalf, we would like to apologize for the inconvenience you incurred while being our guest. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Maz K.#Team6

4/10 Poor

William

Liked: Property conditions & facilities
Disliked: Cleanliness
Room was not cleaned properly, no towels, noisy (dogs allowed in the building).
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi William, We appreciate you taking the time to share your feedback with us. Your concerns are important to us, and we take all guest experiences seriously. Your business is valuable to us, and we are committed to making your next visit even more enjoyable. Please don't hesitate to return and stay with us again, as we look forward to the opportunity to serve you.Natalie#Team6

6/10 Okay

nancy

Stayed 3 nights in Apr 2024
Response from Nancy Y. on 3 May 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Sonia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC didn't work..I had it on high and cool @60° and the room felt muggy..the room had a strong bad smell and I had to leave my door open for the most part just so I could breath a bit better..also my room had no microwave and I was never able to connect to the wifi
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Sonia, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Moises

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 3 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Moises

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What did we like? Leaving the area and Motel. What was unique about the property? It was close a selection of Restaurants and Fast Food places. What didn't we like? Beds, thin with no actual comfort or support. Pillows, there was one pillow in our double bed. We asked for more but we never received them. Toilets were dirty and only had one roll of toilet paper. A/C only worked when temperature was set to the lowest setting and the units were dirty. Worst experience yet.
Response from Brand Experience Team on 30 Apr 2024
Hi Moises, Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Natalie #Team6

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good place
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Jose, Thanks for your review, we really appreciate the support.Natalie #Team6

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and accommodations
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Christine,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

6/10 Okay

Sydney

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The stay here wasn’t horrible however if you can splurge a little more for a nicer hotel I would definitely recommend doing so. The room was not the cleanest & it is very noisy. You can hear everything from outside and the rooms around you at all hours. The bed was advertised as queen size however I am certain it was smaller. Staff was friendly.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Sydney, We appreciate you taking the time to share your feedback with us. Your concerns are important to us, and we take all guest experiences seriously. Your business is valuable to us, and we are committed to making your next visit even more enjoyable. Please don't hesitate to return and stay with us again, as we look forward to the opportunity to serve you.Natalie #Team6

10/10 Excellent

Jason

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Jason,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Eduardo

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Easy check in
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

lawrence, Fresno

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless people everywhere staff and security weren't much help with issues there for a few days and only given you one towel glad I brought my own .
Stayed 3 nights in Mar 2024
Response from Nancy Y. on 17 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Amparo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Amparo,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Marcos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t do it. I’ve stayed at many Motel 6 for an easy overnite stay and this place does not even come near those simple standards. It was dirty, in poor condition, and lacking simple basics. There’s was one pillow that was as thin as a newspaper. One hand towel, one bath towel and both were so thin and overused they should’ve been destroyed and replaced. I’m shocked that Motel 6 would allow this place to represent their brand.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Marcos,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Okay

Willie

Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi WillieThanks for your review, we really appreciate the support. Lilith#Team6

6/10 Okay

Jennifher

Travelled with partner
Liked: Staff & service
.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Jennifher, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin, quiet, hassle free
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Brandon, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Natalie #Team6

2/10 Terrible

Arianna

Stayed 1 night in Mar 2024

2/10 Terrible

Marisa, Tucson

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place stay away if you can
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Marisa, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

GINA

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here on 3/14-3/17, first night: Grumpy old guy next door was harassing us, talked to front desk, they didn't do much about it. I asked security if the man lives there, he said the County sends people at that motel. 2 very flat pillows in the room, thank goodness I brought 1. A couple was fighting and cursing each other out in the middle of the night. Walls are very thin, we could hear everything from the rooms next door and upstairs. The next day, I had bug bites all over. I took a few pictures. I also have a pic of a bug crawling on the bed. In summary, we didn't get enough sleep, floors were dirty, questionable location and people and came back home with lots of bed bugs' bite. We will never stay at this place ever again.
Response from Brand Experience Team on 3 Apr 2024
Hi Gina, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Natalie #Team6

2/10 Terrible

Mark

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Looked way different online… dirty nasty and very unsanitary… also found roaches in the room
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Mark,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Selena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin the staff in the afternoon super rude and not helpful at all once I was checking in. Had no customer service skills at all they expect you to go in there knowing what floor and what room you’re supposed to be in. The room itself was so dirty, no toilet paper and no towels to dry yourself off. The bed had a lump in the middle of it and the pillow looked yellow from how worn out they were.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Selena,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Richard

Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Stayed 1 night in Mar 2024

10/10 Excellent

Chriss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank for the fast check in we were exhausted And gave us time to reat
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Monica

Liked: Cleanliness, staff & service
Bathroom Too small
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

Katerina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall the stay was nice except our neighbors were incredibly loud and sounded like they were fighting and having some sort of dispute. Our room was also dirty upon arrival, but it was overall fine. We didn’t spend much time actually in the Motel.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Candace

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets had a long strand of hair in it. Stains (love?) I do not know on sheets. Smells like some pyramid cigarettes all through out the room. Carving of letters in tables, it’s nice if you’re looking for something to read. Water temp for shower goes to hat then to warm then to hot. Great front desk service. I think this place could be cheaper.
Response from Nancy Y. on 19 Mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Ernesto

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bad area
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6