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Air con leaks, room stuffy, uncomfortable gym & spa, unhelpful reception - Refuse repeatedly to arrange transport (insist I find my own grab or gojet service which I do have have the apps or speak the language) Never again this hotel.
Facilities were excellent, and the service was even better. Stayed there for about 20 total days in 2017 & 2019. Everything was great both times. I’ll definitely stay there next time I visit Cilacap.