Search Hotels Near Cinemark Pflugerville 20, Austin

"The counter person did something wrong with my reservation which did not show me in the correct room. Thirty minutes after check in,the clerk used a key and entered my room to what I could only assume he put me in the wrong room. The next day, they assigned my room to another guest while I was still in the room and once again someone barged into my room. It happened a third time which I assume the clerk was trying to verify the room was occupied. When I addressed the situation with the staff the clerk previously didn’t process my reservation correctly and they didn’t have any paper work for my reservation. They did take the room cost along with a room deposit which I assume will be another problem getting the deposit back considering the screw up with my reservation. Luckily I was alone on this trip, but I did feel like my privacy had been compromised on this stay."

"Great location"

"I thoroughly enjoyed my stay. The room was very spacious and the breakfast was great. I will be staying again."

"Great staff"

"The only thing I didn’t like was that there was a roach in the room…. 😭😭😭 and there was not an iron in my room and the only staff member there couldn’t help me because he didn’t have keys to the room where they keep irons. But the staff member was super nice."

"Breakfast was nice and parking was available. We enjoyed our stay."

"We have traveled and stayed at over 100 hotels This was by far the worst experience we have ever had. The person behind the counter was beyond rude and very condescending. We had a reservation set through Hotels.com and he told us that he ran our card before we got there and it didn’t go through so he canceled our room and told us all the rooms were sold out. We were traveling with my brother and his wife and we had to scramble to find another hotel late at night. We chose pay at the property and he denied us stay at the hotel. Terrible is not a strong enough word. "

"Breakfast needs bacon."

" real eggs over powdered eggs would have been much better "