"When we got to our room, it was cold. The heating unit was blowing cold air. We requested to have someone come check the unit out; we were told to leave it at 70 degrees to warm the room up. We left for the afternoon and when we returned to the room was it was freezing. With lots of back and forth from the room to the front desk, we were offered another room. When I went to the room to gather my belongings, the room finally warmed up. Needless to say, it was an inconvenience. "