"Staff was nice and helpful. Location was great if you’re wanting to be close to Broadway. The coffee shop was great. Only thing was, when I go in rooms I wipe down common areas with Clorox wipes. It was evident that those side tables don’t get cleaned."
"I read that this property was remodeled in 2025, but our room didn't look that up to date. I stayed here when it was The Crown Plaza so knew that the location was great! It's also one of the few properties with 2 queen beds. So it fit the bill. We also had AC issues 2 out of the 5 nights, but the hotel took care of us. If you're looking for a great location, then this is your property."
"The staff at Hotel St. James were amazing and incredibly accommodating. Although the room was small, it was comfortable and had everything we needed for our one-night stay. The atmosphere throughout the hotel was relaxed and welcoming, making it a pleasant place to stay. We would definitely consider staying here again on a future visit to New York City."
Holiday Inn Express New York City Times Square by IHG
8/10 Good
"My stay at the Holiday was okay. My room was nice, but upon inspection, I noticed a flaw. There was a hole in the curtains. No trash bags in the garbage cans. The tib"
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