Columbia Mountains hotel guide. Sandman Hotels hotel in Columbia Mountains, British Columbia

"Clean, spacious room and friendly staff!"

"Unfriendly and unengage reception staff, few minutes after we checked in we realized robes were wet meaning cleaning staff did not replace the robes with a new one when they clean the room. The phone was not working so I came to the receptionist to inform them that the robes were not replaced. I was expecting she will call someone to bring them in our room since it’s the staff fault but receptionist told me to grab it and bring it to the front desk. No apologies, I asked the staff if there is no room service and she told that I have to call the restaurant? She totally don’t understand my question and what room service is and then proceed to look away and pretend to be busy. I then talk to the other staff and at least she seems sorry for what happened. I just wish that with the price customers are paying for this expensive place to have at least a friendly customer service. So disappointing. "

"The hot tub damaged my swimsuit and irritated my skin. It also damaged my diabetic sensor from the imbalance of chemicals. Jerk bathroom wasn’t properly cleaned. The bathroom products were so poor even for hotel standards. The alarm block wasn’t functional and the wake up call I requested never came. "

"The hotel was modern, clean, and comfortable. Staff were friendly and went out of their way to make our stay a good one. Thanks!"

"All good."

"I’ve stayed here a couple times. The bed is very comfy. That is why I have chosen this place but the this time I stayed here I was not impressed. This hotel was in the countryside. The parking lot was only a quarter full, and because I booked through Expedia, they charged me $10 to park my car which is outrageous. The room was very clean, tidy and modern, but the carpet stunk like dirty socks, it needed to be cleaned. Otherwise, the breakfast was superberb. "

"Amazing service. Great location and wonderful amenities. The hotel i ooo s showing its age but i i s clean and has a lot of character. All in all it was a wonderful stay. "

"while the lobby is very nice our room could use some maintenance. the drains for the sink and tub were plugged, the shower curtain had 4 holes in it, there were only 2 towels in the room for 2 adults, the carpet needs to be replaced "

"We didn't get the room we thought we were supposed to get (it was smaller and no balcony and broken blinds) but when notified the front desk manager moved us as soon as possible which was much appreciated. The overall rooms are improved from our last stay but still a work in progress. Overall however we really enjoyed - especially the new room. The shower is very powerful, the kitchen facilities all you would need although a bit light re utensils, the bed comfortable and overall clean. We will probably book again."