2/10 Sangat Buruk
Yvette
Bepergian bersama keluarga
25 Jun 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I made a reservation just 1 hour before check-in, & as soon as we arrived, it was clear this hotel was a disaster. When I asked for a refund, they flat-out refused—even though the conditions were absolutely unacceptable.The hotel was under heavy construction. The entire first floor was out of commission, & only the third floor was somewhat complete. There was dust everywhere, the floors were filthy, & the building reeked of paint. We even saw members of the construction crew drinking while working during the day, completely unprofessional & concerning. The ice machines on floors 1 & 2 were broken and mold-covered, and the only “working” machine (on the first floor) was just as disgusting. Every trash can we passed inside& outside the building was overflowing with garbage—completely unsanitary. At night, things got even worse. The pool area turned into a party, with loud music and guests hanging out all night. Around 3 AM, they stormed through the hallways with music blasting, and the front desk did absolutely nothing to stop it. On our second night, the fire alarms went off twice, at 3 and 4 in the morning, waking up the entire building. As if that wasn't enough, we had strangers knocking on our door multiple times, trying to open it, clearly looking for someone else extremely unsafe and unnerving.Bottom line: this place is unsafe, unclean, & completely misrepresented online. Don’t waste your money or your sleep. I would not stay here again!
Yvette
Menginap 2 malam pada bulan Juni 2025