"The hotel is not disability/handicapped friendly or adapted. My husband has a mobility disability. The hotel would not accommodate his simple requests such as moving the pool lounge chair to be able to get in and out of it - the staff was very rude and declined to have us move the chair to have him enjoy the pool. The hotel has a private elevator access to the beach. However, they only have 5 keys to the elevator that they give to guests on the first come - first serve bases (with a 50e deposit). They would not reserve one of the keys for him (with the deposit) due to his disability. Per the reception/front desk staff guests with disabilities don't have the priority in using this access. Instead, we had to use the public access a block away with many stairs and disability lift which was not functional. This was a great challenge to my husband. The staff is not very friendly to guests in general. About half of the staff is friendly and customer service oriented (Enrique and Pablo were excellent!), the other half of the staff is there only to "punch the clock" and seem to be bothered if you ask them for anything (the waitress in the restaurant would ignore you until you physically get up and go get her and than she would be very unhappy that you are disturbing her). The service definitely needs improvement! The rooms were great and clean, great A/C. All in all, Ritual Hotel can be a great place if they would improve their guest service and be accommodating to disabled guests."
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