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Hotel Okura Macau

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Luxury
VIP Access
5.0 star property
9.2

Wonderful

Modern elegance with thoughtful design

Japanese-inspired elegance meets modern convenience with high-quality rooms and thoughtful design. Delight in exceptional service, in-room minibar, and unique kid-friendly amenities, including birthday surprises and Galaxykiz activities.

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp3.353.562
Rp3.856.596 total
includes taxes & fees
15 Jun - 16 Jun

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Passes to access the waterpark (Grand Resort Deck) are provided based on the number of paying guests per room. Additional guests must purchase day passes to access the waterpark.
According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 17 November to 2 April:
  • Water park

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MOP 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for Japanese breakfast: from approximately MOP 285.2 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Guests booking a breakfast-inclusive rate plan receive breakfast for up to 2 adults (based on occupancy). Additional charges apply for children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Okura Macau have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hotel Okura Macau?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hotel Okura Macau on 15 Jun 2026 start from Rp3.353.562, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Okura Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Okura Macau?

Self-parking is free at this property.

What time is check-in at Hotel Okura Macau?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hotel Okura Macau?

Checkout is at 11 AM.

Does Hotel Okura Macau provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 10:00 AM to 8:30 PM at scheduled times.

Where is Hotel Okura Macau located?

This family-friendly Cotai hotel is located near the airport, within 1 mi (2 km) of Galaxy International Convention Center, Cotai Strip and Venetian Macao Casino. Galaxy Macau Casino and Museum of Taipa and Coloane History are also within 15 minutes. Pai Kok Station is 8 minutes by foot and Stadium Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 668 out of 1000 reviews
Rating 8 - Good. 255 out of 1000 reviews
Rating 6 - Okay. 43 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff were friendly, helpful and great with our kids. We would be happy to stay at Hotel Okura again.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

NGA KI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very kids friendly hotel
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staying. Nice location, enjoying big attractions pool. You can also enjoy big shopping mall located near the hotel.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Yik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and big cosy room
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleasant stay with curious staff and well knowledge management. It was well chosen hotel and convenient location.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Vitti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Nice water park for kids.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Anthony Chung Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Worthy of a 5 star hotel.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Wing Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and good service
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Wai Kwong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service provided by those friendly staffs.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Wai Pek

Liked: Amenities
Ver helpful and friendly staff
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Kamyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best stay

A massive thank you to Okura hotel for making our stay with them so special and we cannot wait to come back to them. Thank you for the amazing room upgrade and the unforgettable experience.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Vincent Kin Ning

Liked: Cleanliness, amenities, property conditions & facilities
Location - very good. Staff - fantastic and awesome. They know what a 5 star customer experience is. First class with customers happiness in mind. Resort deck - fantastic. Room - good size and super clean.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Mi Ri Nai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a really pleasant experience with Okura this time, all the staffs were very kind and helpful and the service was flawless.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Fung Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service has been excellent, staff members are friendly, thoughtful and proactive!
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Fion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Hotel Okura Macau. Staffs were very nice to my kids and they provided an amazing service. Our trip was wonderful. We definitely will return to this hotel next time.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel experience

Best hotel experience, among a few in Cotai Macau. Font Desk Manager and Customer Service personnel provided top-notch assistances to our arrival pick-up and late check-in. Would definitely stay again!
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Kui Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff services. Excellent hotel condition. Convenient location. Nothing to complain about.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

KA HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm Japanese style service

Warm heart Felt japanese style hotel service in macao
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Min Yen Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Checked in late and was offered late check out automatically. Minibar is complementary. Would always be my first choice of stay .
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Chin Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast check in and check out. Saved my time.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent, staff are very efficient and customer focused . There was slight delay in check in but we got upgraded and received complimentary fruit plata. Hotel was in pristine condition and the water park was great entertainment for kids . Overall it was an excellent experience
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Jenson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have kids and celebrating their birthday, Okura Macau will prepare the room with kid tent in the room and provide fruit basket, birthday cake and a birthday box full of sweets and biscuits for the birthday boy/ girl. At Level 6 of Okura, your kids can also enjoy 2 Galaxykiz activities per day. As Okura is a Expedia VIP access hotel, you will also enjoy free Limo to and fro the airport.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Daejeoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

the best hotel in Macau

What should I say? It was truly a perfect and amazing experience. It is a perfect hotel that is clean, friendly and needs no words. Allen ~!! Thank you. I don't know if you'll ever see this, but I appreciate your kindness and goodwill. I have no doubt that you are one of the best employees. The best at Okura Hotel, the best at Allen in the lobby lounge
Stayed 4 nights in Dec 2023
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service

Luggage misplaced

Left 4 of our luggage for storage on day of check-out. Upon our return, we only received 3. We realized it later on the bus and almost missed our ferry. Only "good thing" was that staff came to send it to us at the terminal. Very bad experience so far as there hasn't been any communication from the hotel
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Ka Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
graet
Stayed 1 night in Apr 2026