"The property is aesthetically stunning, the staff- impeccable service. It is not far from a beach or eateries. Great.
Not great: I believe this hotel has severe mold issues. The restaurant smells really bad (I mentioned it to one of the staff) as I’ve lived through mold issues. The room I was in, smelled worse.
The ac unit was broken and made a very loud sound the whole night (I showed the front desk staff the video to which they were apologetic).
My shower had someone else’s hair on the walls- it wasn’t clean. I told the front desk about it as well- they responded with apologies. I wasn’t looking to receive anything, I just wanted them to know. I feel their responses were appropriate and caring.
There is a woman who works the mornings at the restaurant- she was very rude to me. My oatmeal that I ordered was watery- she didn’t offer to take the charge off. She just asked if I wanted something else (not to replace it or exchange it) but something else to order. I didn’t want a sky high bill, I said no. She still charged me though I hadn’t eaten one bite.
I ordered an omelette on second thought as I was hungry. When the check came, I asked for $6.00 off (the price of my oatmeal) to be deducted. She rudely said, “that’s why I asked you” and stormed off. It made me sad honestly.
I felt like it was personal and non caring. The overall experience was just subpar- the front desk staff’s professionalism and the view of the courtyard were the good. "
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