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Reviews of Nobila Airport Hotel

4 out of 5
Nobila Airport Hotel
Avenue Jean-Paul II, Cotonou, Littoral Department

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 31 reviews" "
Rating 8 - Good. 8 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 4 out of 31 reviews" "
Rating 2 - Terrible. 4 out of 31 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Apr 2024

4/10 Poor

Shusaku

Business traveller
Disliked: Property conditions & facilities
Reasonable price, but...
Hot water availability is limited. Temperature is low. In addition, water pressure is low, too.
Stayed 2 nights in Jan 2024
Response from Pacôme on 6 Feb 2024
Dear PartnerWe acknowledge receipt of your comments.We promise you that what is necessaryThank you for your interest in Nobila Airport Hotel.Sincerely

10/10 Excellent

Jovani

Good food and good customer care
Stayed 1 night in Jan 2024

10/10 Excellent

kokouvi

Travelled with family
Liked: Staff & service
Recommended
Great customer service. Room is acceptable but can use some finishing touch. The Restaurant on the premises is Great with a variety of delicious food.
Stayed 1 night in Jan 2024
Response from Pacôme on 25 Jan 2024
Dear Partner,We acknowledge receipt of your comment.We will always be available to welcome you to our premises.Sincerely

6/10 Okay

YACOUBA, ROCKLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Fair
Stayed 5 nights in Oct 2023

8/10 Good

Georges

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Very nice stay in a very clean hotel.
Stayed 1 night in Oct 2023

2/10 Terrible

Melvyn

Business traveller
Liked: Amenities, property conditions & facilities
Made me pay 1 night twice, rude and very slow nightshift desk guy
Stayed 1 night in Jan 2022
Response from Sonia A. on 7 Mar 2022
Dear Mr Melvyn, Thank you for taking the time to write this review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your stay was from Monday, January 24 at 2 pm to Tuesday, January 25 after 10 pm. Check out time is midday. After midday extra fees apply. Thank your for your understanding! Best regards,

2/10 Terrible

Sampawende

Travelled with family
Disliked: Staff & service
Staff were terrible. Did not get the room we paid for. Bad experience!
Stayed 1 night in Jan 2022
Response from Sonia A. on 19 Jan 2022
Dear Mr Sampawende, Thank you for your review. We are very sorry to hear that you didn’t have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. . Receive sincere apologies from the whole team of Nobila Airport Hotel Kind regards

2/10 Terrible

Juliet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not worth the money. Picture online are not real
Stayed 1 night in Dec 2021
Response from Sonia A. on 22 Dec 2021
We appreciate the time you have taken to provide a review on your recent stay with us. We are very sorry to hear that we did not meet your expectations. However the pictures on our website are real. Thank you for your interest with Nobila Airport Hotel, Kind regards,

10/10 Excellent

Nasirudeen

Stayed 2 nights in Sep 2021
Response from Sonia A. on 27 Oct 2021
Dear Nasirudeen, Thank you for this positive review about Nobila Airport Hotel! We hope to see you soon again. Best regards!

6/10 Okay

Jason

Business traveller
Liked: Cleanliness, staff & service, room comfort
All the staff were very friendly and helpful. The only downside was the Internet did not work for me and the bathroom needed some repairs.
Stayed 1 night in Mar 2021
Response from Sonia A on 18 Mar 2021
Dear Mr. Jason, We appreciate your positive feedback about our hotel. We are very pleased to hear that our staff made your stay pleasant. Improvements are underway to guarantee a better quality of service. Looking forward to seeing you again soon. Yours sincerely,

10/10 Excellent

TAKIYAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#1
Best hotel in Cotonou...and the food is amazing. Staff was very courteous and friendly, we will definitely visit there again anytime we happen to be in cotonou.
Stayed 2 nights in Aug 2020
Response from Bernice S on 30 Aug 2020
Dear TAKIYAH Thank you for responding to our survey regarding your recent stay at our establishment. Your satisfaction is very important to us and your comment increases our drive to improve ourselves every day, in order to be sure to offer a better experience to our guests in the future. If I can help you in any way, do not hesitate to contact me or our Director Ms. Isabelle or our Operations Manager Mr. Alex Sincerely

2/10 Terrible

palangfat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not stay!
The hotel has a serious cockroach infestation! After my husband killed 3 I called the lobby hysterically when they were calm I googled what cockroaches was called in French to which I frantically yelled cafard! Cafard! I expected they would offer to Change the room or something. They send someone from housekeeping with insecticide who sprayed the room while we went to the lobby and didn’t bother to clean the ones killed. I guess it wasn’t just the rooms cos if you spend enough time in the breakfast room you will see them crawling out of the joints of the furniture. Bring your sheets and towels if possible! Cos we we didn’t dear use their towels. Plus there is no hot water! I called the receptionist as usual and I got a nonchalant answer there was nothing they could do, yes there is no hot water in the hotel. For food just go to makoomba which is to the right of the hotel about 3 mins walk but they only take cash. I regret we didn’t try makoomba earlier considering they recycle left over food from dinner and served it for breakfast! The only plus was the manager who is nice, but I don’t know if he knows how terrible the place is especially for almost $100 a night!
Stayed 2 nights in Aug 2020
Response from Bernice SOUKPO on 25 Aug 2020
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Isabelle on 13 Aug 2020
Dear Guest, On behalf of our entire team, I would like to thank you very much for your positive comments and ratings. Your satisfaction is very important to us. If we can provide any more assistance to you, please don't hesitate to contact us. Have a great Day and we look forward seing you soon. Warm Regards,

6/10 Okay

Kofoworola

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Check-In Slow But Worth the Price
Check-in was slow and stressful. Rooms were gorgeous and made up for what we went through. Breakfast was also good.
Stayed 2 nights in Jan 2020
Response from Alain K. on 6 Jan 2020
Dear Madame/ Mr Kofoworola, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me or our manager Madam Isabelle or our Operating Manager Mr Alex via booking.com Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are larger enough and the staff is pleasent. The operations manager is very involved and pleasent with guests
Stayed 3 nights in Oct 2019
Response from Alain K. on 18 Oct 2019
Dear Madame/Mister , Thank you for leaving a positive comment about your recent stay in our property Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me or our manager Madam Isabelle or our Operating Manager Mr Alex via booking.com Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Relatively average hotel
Hot water was not hot every day. Decor was outdated and not modern or sleep. Nothing much to do in hotel. Cleaning could have been better too. Not a great experience or hotel
Stayed 2 nights in Jul 2019
Response from Nobila Airport Hotel on 9 Jul 2019
Cher Guest, nous vous remercions d'avoir bien voulu apporter votre avis concernant votre récent séjour dans notre établissement. Au nom de toute notre équipe, je souhaite vous présenter nos sincères excuses pour n'être par parvenu à répondre à vos attentes. nous prenons en considération vos remarques et ferons le nécessaire afin que vous acceptiez de bien vouloir nous donner une seconde chance de vous satisfaire au mieux et vous proposer une expérience de qualité. N'hésitez pas à nous faire part de vos recommandations qui sont importantes pour nous. Bien à vous, l'Equipe du Nobila Airport Hotel

8/10 Good

Jean Jacques

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Bernice S. on 12 Apr 2023
Cher Monsieur Jean JacquesNous sommes ravis que vous avez apprécié le séjour chez nous.Nous espérons vous accueillir à nouveau.Bien à vous.

8/10 Good

Djivede kossiwa

Stayed 2 nights in Jun 2022
Response from Sonia A. on 27 Jun 2022
Chère Madame DJIVEDE, Toute l’équipe du Nobila Airport Hotel vous remercie pour ce bon retour que vous avez pris soin de partager. Nous sommes ravis de lire que vous avez apprécié votre séjour chez nous. Nous mettons un point d'honneur à offrir à nos hôtes une expérience de qualité. Nous espérons vous accueillir à nouveau très bientôt.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021

8/10 Good

Tarja

Liked: Cleanliness, staff & service, room comfort
Kansainvälisen vertailun kestävä
Toisin muissa saman alueen hotelleissa palvelu kestää kansainvälisen vertailun. Siksi hintatasokin on eurooppalainen.
Stayed 1 night in Oct 2021
Response from Sonia A. on 15 Oct 2021
Thank you so much for taking the time to share your experience at Nobila Airport Hotel. Your opinion is greatly valued and it helps us maintain an excellent standard of service to our customers. We hope to see you again soon. Best regards!

8/10 Good

Per

Liked: Staff & service, property conditions & facilities
Udemærket hotel tæt på lufthavnen. Praktisk og ok til prisen. Ikke oplagt som feriehotel, men udemærket til og fra lufthavn eller i forretningsøjemed
Stayed 7 nights in May 2021
Response from Sonia A. on 11 May 2021
Kære Mr. Per, Mange tak for bedømmelse og for din positive kommentar. Din tilfredshed er vores prioritet, og det varmer vores hjerter at læse en smuk vidnesbyrd som din. Det er vores kunder, der giver os mulighed for konstant at forbedre os selv. Tak igen for din kommentar og vi ses snart! Hilsen,

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2020

6/10 Okay

Alain

Business traveller
Le système informatique était en panne à l'arrivée comme au départ, d'où des lenteurs pour les formalités administratives. La literie et le linge pour la salle de bain était d'une qualité médiocre. Dîner et petit petit-déjeuner corrects.
Stayed 5 nights in Feb 2020
Response from Alain K. on 28 Feb 2020
Cher Monsieur Alain, Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Au nom de toute notre équipe, je souhaite vous présenter nos excuses pour cette défaillance technologique et pour n'avoir pas réussi à dépasser vos attentes. Votre satisfaction est très importante pour nous, et nous utiliserons vos commentaires pour procéder à des améliorations, afin d'être sûrs de proposer une meilleure expérience à nos hôtes à l'avenir. J'espère que vous envisagerez à nouveau de séjourner parmi nous, pour que nous ayons une seconde chance de vous proposer une expérience de qualité supérieure. Si je peux vous apporter mon aide de quelque manière que ce soit, n'hésitez pas à me contacter. Cordialement,

6/10 Okay

Verified traveller

Attention à la ségrégation à la réception à la tête du client. Outre qu'elle peut etre trompeuse, elle souligne une absence de déontologie regrettable.
Stayed 1 night in Feb 2020
Response from Alain K. on 14 Feb 2020
Cher Monsieur/Chère Madame, Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Au nom de toute notre équipe, je souhaite vous présenter nos excuses pour ne pas avoir réussi à dépasser vos attentes. Votre satisfaction est très importante pour nous, et nous utiliserons vos commentaires pour procéder à des améliorations, afin d'être sûrs de proposer une meilleure expérience à nos hôtes à l'avenir. Cependant, pouvez-vous m'en dire plus au sujet de la ségrégation dont vous parlez? Car nous avons du mal à situer le problème J'espère que vous envisagerez à nouveau de séjourner parmi nous, pour que nous ayons une seconde chance de vous proposer une expérience de qualité supérieure. Si je peux vous apporter mon aide de quelque manière que ce soit, n'hésitez pas à me contacter via expedia. Cordialement,

4/10 Poor

Verified traveller

Liked: Amenities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien!
J'ai apprécié le séjour, après un mois dans les gîtes africains. La nourriture était bonne, la chambre agréable et propre, le service vers l'aéroport sans faille (la navette est venue me conduire à 4.00 AM!). Toutefois, toute petite déception, on me dit que je peux prendre l'eau dans le réfrigérateur pour finalement me dire, au moment de libérer la chambre, que je n'avais droit qu'à une petite bouteille, me chargeant l'autre, que je paie mais l'hôtel n'avait pas la monnaie...
Stayed 1 night in Oct 2019
Response from Alain K on 21 Nov 2019
Cher Monsieur/Madame Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Au nom de toute notre équipe, je souhaite vous présenter nos excuses pour cette incompréhension par rapport à la bouteille d'eau et pour ne pas avoir réussi à dépasser vos attentes. Votre satisfaction est très importante pour nous, et nous utiliserons vos commentaires pour procéder à des améliorations, afin d'être sûrs de proposer une meilleure expérience à nos hôtes à l'avenir. J'espère que vous envisagerez à nouveau de séjourner parmi nous, pour que nous ayons une seconde chance de vous proposer une expérience de qualité supérieure. Si je peux vous apporter mon aide de quelque manière que ce soit, n'hésitez pas à me contacter ou notre Directrice Mme Isabelle ou encore notre Directeur d’exploitation M. Alex via Expedia. Cordialement,