Hotel Keluarga di Crafthole

"Agree entirely with a previous review. Not an hotel, just a B&B with bar and a very limited menu. The proprietess wanted to talk at us. The son, considerably older than 21, came up to us in the bar and said his mother would be with us soon to serve us drinks. Clearly he was not authorized to. Why? So we waited another 5 --10 mins for her to appear. No hot water in room - neither shower nor wash basin. Reactions were "we know one of the hot water timers is faulty, but it's nearly time for annual...

"Nice and quiet location. Convenient for family visiting"

"A lovely small hotel incorporating a good restaurant and bar. In the centre of town with private parking. Excellent."

"Clean functional rooms Helpful staff"

"Initial meeting at reception was very jolly and helpful. Our room wasn't too far away, but getting a parking space nearby was nigh on impossible. Signage to say you're allowed to drop-off/pick-up would have been appreciated. There was two conferences going on when we arrived, about an hour before the official key collection time, so we had a look around at the facilities, which was what you'd expect with a spa/pool etc. My husband booked to play golf, but gave up after 9 holes as...

"Scaffolding surrounded the building throughout our stay, which significantly obstructed the view. In addition, the lift was repeatedly out of service, causing considerable inconvenience. The room itself felt dated and was not of the standard we expected for the price paid. There were visible stains on both the floor and the chairs, which negatively impacted the overall cleanliness and comfort of the stay. We were also required to move rooms because the window in our original room had recently...

"Good value for money but older property with accompanying quirks. Staff very friendly. Bathroom and corner showers very small. Breakfast super."