Search Hotels Near Cromwell Commons Shopping Center, Cromwell

"Roaches in rooms felt very uncomfortable after they put me and my child in a different room"

"The bathroom door was not closing while in the shower. We notified staff in which they instructed us to only put towels, and they were unable to switch our rooms as this apparently is a common occurrence. My mother is older and could’ve slipped."

"The room was dirty. The place is upgraded but they need to clean the room properly."

"The room was clean and comfortable. Staff was good."

"The hotel is very neate and staff are all very nice. I enjoyed to stay there."

"Not a family friendly hotel. The lobby smelled strongly of marijauna. "

"Housekeeping and kitchen staff were very helpful and friendly. Front desk was less than helpful. During our stay there was also a very large party there with hundreds of children. They were running down the halls starting at 6am and going until after midnight, banging on doors, yelling with curse words at all hours, slamming doors to the stairs, etc and just completely unsupervised. No one else could use the pool or fitness center because the kids swarmed them and we’re jumping, tackling, playing football, etc. The adults were in the dining area partying it up watching a game and ignoring the kids. Multiple guests, including myself, were complaining to the front desk and getting dismissed and nothing was done. The only front desk worker who actually tried to help was Michael. But nothing was done to remedy the dissatisfaction with the other guests whose stay was a nightmare because of this."

"We had a poor experience at this location. One of the only reasons we booked here was for the pool and when we went to use it was closed due to what we were told was a broken filter. The room was nice but did not have some of the amenities we expected such as an extra blanket with the sleeper sofa, there were only sheets. There was no lotion which I had planned to use after a rushed packing situation and the towels had an off smell to them. Also the microwave was very load for some reason which made our late night snacking difficult with the kiddos on the sleeper sofa. Otherwise the suite was nice. Modern and everything worked. Now the other guests, that was a different story. There was the essence of marijuana throughout the hallway, music playing almost all night long, and what sounded like a stampede of bison above us non stop into the wee hours of the morning even though there are quiet hours expressly stated at check in. I would definitely stay at a Residence Inn again, just not this location EVER! "

"Great "