"The room was very nice. The property exterior looked basic, but the rooms were well-appointed and modern. The room felt luxurious. I noticed the hot water ran out a little quicker than I expected in the shower. More hot water for a longer shower would have been nice.
Next morning when I woke up and opened the curtain, I was surprised to see two workers out front looking at my room. One of them knocked on my door and asked me to move my van because they needed to remove a tree! This was unexpected, but I complied and returned to the room. They moved a huge crane directly in front of the room, extended it upwards, and a chainsaw-wielding worker began to scamper up the huge tree! Looking out, I decided to move my van further away, just in case. Then I walked over to the office to discuss the situation.
The lodge did not appear full so I asked why I was given a room where tree removal would be occurring directly in front. The hotel employee said it was a miscommunication (with the tree trimmers?) and that work was going on throughout the property. They offered me a $50 refund, which I accepted.
It was odd that a worker from a tree-trimming company was the one to knock on my door, that the work was occurring while I was in the room and that no forethought was given to this situation. Later that day I received an email from the property general manager offering a FULL refund. Despite this very unexpected disruption, I enjoyed my stay."
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