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Reviews of Border House at Crystal Bay Casino

3 out of 5
Border House at Crystal Bay Casino
14 State Highway 28, Crystal Bay, NV

Reviews

8.4

Very good

Rating 10 - Excellent. 119 out of 239 reviews" "
Rating 8 - Good. 65 out of 239 reviews" "
Rating 6 - Okay. 33 out of 239 reviews" "
Rating 4 - Poor. 14 out of 239 reviews" "
Rating 2 - Terrible. 8 out of 239 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique and charming place. Definitely recommend and will return next time we are in North Lake Tahoe.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Stayed 2 nights in Apr 2024

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I impressed with this hotel, really convenient.
Stayed 1 night in Apr 2024

6/10 Okay

Gabi

Travelled with group
Liked: Cleanliness, property conditions & facilities
A friend and I arrived to our 2 bed room to find no door on the bathroom and a view into the bathroom through the fireplace. This was not listed in property info and made us very uncomfortable as a pair of friends.
Stayed 1 night in Apr 2024

6/10 Okay

diane

Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Yuhui

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay
Stayed 4 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
On the second night I had to switch rooms and the room I was transferred to was not cleaned . They immediatley sent somebody but it was not cleaned to the normal standards
Stayed 1 night in Feb 2024

10/10 Excellent

DEVRAJ

Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Eva

Stayed 2 nights in Dec 2023

10/10 Excellent

Chunhai

Stayed 2 nights in Dec 2023

8/10 Good

Zachary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Travelled with family
Liked: Amenities
Overall a great experience, so I gave it 5 stars. Nice robes, towels, comfy beds, friendly staff. As a fellow business owner I would suggest three things. 1 Add sliding barndoors to the rooms instead of the curtain between the bedroom and bathroom. 2. Mark the light switches 3. Change the highend steakhouse to barfood and breakfast to match the casino and music venue. Food was amazing, but expensive.
Stayed 1 night in Nov 2023

10/10 Excellent

Kellie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bryan

Stayed 1 night in Oct 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly efficient check in. Easy parking. Quiet, well appointed room
Stayed 1 night in Oct 2023

6/10 Okay

Steven, Laguna Beach

The rooms were large and beds comfortable. The bathroom was not stocked with supplies nor was the coffee maker unless you like Hazelnut Coffee... Its part of the adjacent casino and you have to find someone to help you. No food available. Adequate but lacking what you would normally expect. Feels a bit like walking into a building from the old west.
Stayed 2 nights in Oct 2023

4/10 Poor

Amelia

Disliked: Staff & service, property conditions & facilities, room comfort
I wouldn’t stay here if you need to sleep
The TV didn’t work, neither did the volume so at night it didn’t turn off or turn done leading me to not be able to sleep. During the day the volume was too low to hear. The fan also made loud noises all day and night.
Stayed 1 night in Oct 2023
Response from Duane on 12 Oct 2023
Thank you for visiting the Border House and providing your feedback. Please accept my apologies for the inconveniences you experienced during your visit. This is certainly not the level of service we wish to maintain. We will be reviewing your comments and making corrections where possible. We hope that you will try us again in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
The room was fairly comfortable in an outdated charm, sort of way. The bathroom was fun with a slightly cringey led light equipped jet bath tub. Relaxing. The front desk staff at the casino who own the small hotel next door are just not very friendly and unwilling to provide helpful customer service. We decided to stay because hotels.com offered a better price. The casino was adamantly not willing to accommodate a military discount or upgrade any accommodations, like offering two beds after knowing we accidentally ordered one. They had plenty of other rooms. In truth, the hotel rooms were quaint, cute even. It’s the Casino staff and its smokey stench of an 80s throwback hangout for lonely slot machine enthusiasts, is the only problem. Hold your breath, pay for you room quickly, answer yes to their robotic questions and then go enjoy Lake Tahoe.
Stayed 1 night in Oct 2023
Response from Duane on 12 Oct 2023
Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

6/10 Okay

Dorothy, Olympia

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Duane on 12 Oct 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Excellent

pascale, old brookville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Duane on 12 Oct 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and comfortable boutique hotel
Cute and comfortable boutique hotel in a convenient location. Our only complaint is that you have to check in at the casino next door. No one was at the player's club desk so we had to hunt for an employee. He had to call for someone to come and check us in. Strange there is no front desk at the actual hotel. Other than that inconvenience, we had a nice stay.
Stayed 1 night in Sep 2023
Response from Duane on 12 Oct 2023
Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The real stuff right? Good water pressure! Quiet area after sunset. Only suggestion would be a microwave.
Stayed 1 night in Sep 2023
Response from Duane on 6 Sep 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

8/10 Good

Bo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean. The bathroom is spacious.
Stayed 2 nights in Sep 2023
Response from Duane on 6 Sep 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

ROB, santa barbara

Stayed 2 nights in Aug 2023
Response from Duane on 12 Oct 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Excellent

Dr Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find
A wonderful find! The house is beautiful, the rooms are large and very elegantly decorated and it’s quiet and has a rural feel despite being in the hub of things.
Stayed 1 night in Aug 2023
Response from Duane on 6 Sep 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

mary

Stayed 1 night in Aug 2023
Response from Duane on 12 Oct 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Its a great place to stay. Central location, close to the casino. I wish it had an ice machine on site.
Stayed 3 nights in Aug 2023
Response from Duane on 23 Aug 2023
Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed your stay and hope to be of service to you again in the near future.

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and the room was gorgeous, better than I could have hoped for
Stayed 1 night in Aug 2023
Response from Duane on 20 Aug 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed your visit and hope to be of service to you again in the near future.

8/10 Good

Connie

Liked: Amenities
Pros-Historic, spacious, nice bathroom and good location. Cons-Dark, poor lighting in bedroom. Bathroom sink not draining, indoor and patio furniture as well as common areas very dusty. No instructions of any kind, phone does not access reception.
Stayed 3 nights in Aug 2023
Response from Duane on 20 Aug 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and we will be reviewing the items listed for improvement. We hope to be of service to you again in the near future.

6/10 Okay

David

Business traveller
Upon check in, no one was monitoring reception. Had to summon the cashier to get someone...arrived 5 min. later. Hallway leading to room smelled of beer. Dimly lit hallways, seedy kind of feel. Access / safety controls were up to date. Room was outdated and old, including carpet, fixtures, drapes, bathroom flooring, etc. Lighting in the room was inadequate, including the bathroom and mirror. Bedding and towels were clean. Other amenities were adequate and present (soaps, shampoo, dryer, coffee, etc.). Shower area was roomy and good shower head (probably due to disability access) Environment was quiet. Overall I felt like I was in a room which could have been in a crime scene drama. I wouldn't recommend.
Stayed 1 night in Aug 2023
Response from Duane on 9 Aug 2023
Thank you for visiting the Border House at Crystal Bay Casino. I am sorry that the experience did not meet your expectations and sincerely hope that you will give us another try in the future. The Border House is a unique boutique hotel and also is a historic building.

10/10 Excellent

Suzi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Duane on 3 Aug 2023
Thank you so much for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to of service to you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Duane on 3 Aug 2023
Thank you for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future

2/10 Terrible

Donna

Stayed 1 night in Jul 2023
Response from Duane on 3 Aug 2023
Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

8/10 Good

Mark

Stayed 1 night in Jul 2023
Response from Duane on 20 Aug 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and hope to be of service to you again in the near future.

4/10 Poor

Roger

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
First off the hotel staff was amazing Now, before you stay here you must know the hotel is not connected to the casino. It’s in an odd “house” building around the corner Our room was niceish, but the biggest thing was the bathroom didn’t have a door so if your sharing the room using the restroom is awkward. Linens are clean I did not see a ice machine either Parking is very limited by the rooms, they do have a parking garage at the Casino, but again rooms are not connected to hotel, so it’s a short walk outside Overall not the worst place to stay, but the few inconveniences might turn me away from staying again Lake Tahoe is so amazing though!
Stayed 1 night in Jul 2023
Response from Duane on 27 Jul 2023
Thank you for your feedback. Please accept my apologies for not meeting your expectations during your visit. This is certainly not the level of service we want our guest to leave with. We will be reviewing your comments for areas of improvement where possible. We hope you will visit us again in the future.

2/10 Terrible

William

Liked: Cleanliness
Nothing to indicate that the check in was in the casino - unattached to the actual property. No directions or arrows to take you to the casino. Guests need to figure that out on their own. No staff at the front desk which added to the difficulty of the check in process. The room was nice, clean and spacious
Stayed 1 night in Jul 2023
Response from Duane on 22 Jul 2023
Thank you for your feedback. I apologize for the difficulty you experienced while checking into the Border House. We certainly will be reviewing your comments to see what changes we can make to our processes to better serve our guests. We hope you will enjoy the rest of your stay and return again in the future.

4/10 Poor

Alexis

Stayed 1 night in Jul 2023
Response from Duane on 3 Aug 2023
Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and decor outstanding.
Stayed 1 night in Jul 2023
Response from Duane on 22 Jul 2023
Thank you for your feedback and visiting the Border House. We are excited to see you enjoyed your visit and hope to see you again in the near future.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hideaway! Can't wait to come back!
Stayed 1 night in Jul 2023
Response from Duane on 11 Jul 2023
Thank you so much for visiting the Border House. We are excited to see you enjoyed your visit and appreciate the feedback. We hope to of service to you again in the near future.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
If I were to review just the Border house building itself I would give it a 10 out of 10. It is a really cool building, beautifully designed, great patio deck area and on historical registry. Great location for all the activities that we did. The room was amazing! A brand new jetted tub was great at the end of a long day of hiking. However it is connected to the Crystal Bay casino. It was very confusing to check there was no Clear Directions ever given. No information at the building are in the room as far as getting a hold of somebody. The casino is old, run down, and the smokiness is unreal! The area that it's located on is between a really nice area on the lake leading into a very iffy kind of area. Two major casinos one behind one in front that have been shut down and are elapidated. If it wasn't for this property being attached to the casino I would give it a 10 out of 10 for sure. One thing that I did not address with the establishment was at 12:30 the second night that we were staying there was banging on the door it was the sheriff's department. Three patrol cars three Sheriff's Department demanding we opened the door. I did they said somebody in the casino said I stole their phone. We had never been in the casino. So it was very upsetting and scary at the same time. I don't know how that came about and I have no idea why there would be three sheriffs just for somebody's phone being stolen.
Response from Duane on 1 Jul 2023
Thank you so much for your feedback and for visiting the Border House. We are pleased to see you enjoyed most of your visit but we do apologize for the unexpected visitors to your room. We certainly hope that you will visit again in the near future.

6/10 Okay

Mary

Travelled with family
Cons: Aside from the heavy deodorizer smell in the room, the window shades didn’t work. Also, there wasn’t a blow dryer. Pro: it was quiet and the accommodations were nice.
Stayed 2 nights in Jun 2023
Response from Duane on 1 Jul 2023
Thank you for visiting the Border House and providing you feedback and observations. I assure you we will be addressing the items you mentioned and making corrections. We hope that you will visit us again in the near future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean comfortable room and nice check in staff. Rooms are in a building separate from the casino, so smoke free except for the check in and check out inside the casino.
Stayed 1 night in Jun 2023
Response from Duane on 1 Jul 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a reasonable price
Our room on the top floor was fabulous. This hotel is close to Incline Village and other great locations in Lake Tahoe. We look forward to staying at the Border House again in the future.
Stayed 1 night in Jun 2023
Response from Duane on 1 Jul 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was a bit confusing. Nicely decorated room and superior bathroom. Missed reading light for bed. Great restaurant across the street!
Stayed 1 night in Jun 2023
Response from Duane on 7 Jun 2023
Thank you for visiting the Border House at Crystal Bay Casino and for providing your feedback on your stay. We are pleased to see you enjoyed your visit and hope that you will return soon!

8/10 Good

Cindy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place. The bathtub alone was worth it!
Stayed 1 night in May 2023
Response from Duane on 27 May 2023
Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed you visit especially the bathtub. We hope to see you again in the near future.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Duane on 5 Apr 2023
Thank you for visiting the Border House and providing your feedback. We are happy to see you enjoyed your stay and hope we have the chance to be of service to you again in the near future.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was awesome! It had a gas fireplace and a huge shower/tub. I liked the double sinks too and it was very clean. Would definitely stay here again
Stayed 1 night in Mar 2023
Response from Duane on 27 Mar 2023
Thank you for visiting the Border House and providing your feedback. We are so happy to see you enjoyed your stay and hope to be of service to you again soon.

10/10 Excellent

Mitchell

Stayed 2 nights in Mar 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Duane on 18 Mar 2023
Thank you for your feedback and visiting the Border House. I am glad to see you enjoyed your stay and hope to be of service to you again soon.