Search Hotels Near Crystal Palace Museum, London

"Good location, noisy renovations going on in the lobby, furnishings a little dated"

"Found a bedbug in our room on 5th day of our stay. My wife and I were very upset but the hotel general manager was only interested making excuses rather than comforting us. She also implied that we brought the bedbugs with us. We weren't offered another room as we might spread them but we were welcome to move to another hotel, they told us. This was quite late at night and we wanted our clothes washed before packing so we had to stay that night after getting the bed vacuumed. We were so distraught and disappointed that we decided to pack up and come back home. I highly doubt we will ever go back to London again. We had such a high expectation for this trip. They have only refunded for the nights we have not stayed and pointed out that it was a non-refundable booking as if leaving early was our fault. Unbelievable. "

"Excellent customer service. Front desk check in gentleman was fantastic "

"The room was incredible. It was clean with a great view of the London bridges and Big Ben. The staff was very accommodating. The breakfast was perfect and fresh."

"Very stressful to turn up, having booked months in advance to tell me my booking on the hotels.com app had been lost (‘failed to integrate’ apparently)! Not the calm check-in experience I hoped for pre-marathon day. Once a room was found for me, after a prolonged delay, the actual stay was very pleasant & the location perfect."

"Initial problems with key card not working but staff sorted quickly and efficiently. Room bright, fresh and clean, beds very comfortable. Shame no pillow protectors though. Also no tea/coffee making facilities in the room, which surprised me for a 4 star rating. Drinks machine at reception for additional charge Great location, would stay again "

"The bath plug wasn’t functioning properly. None of the USB ports worked. Breakfast was very disappointing- all the food was barely warm & at a cost of £17.00 I expected at least for the food to be hot- won’t be having breakfast there again."

"Hotel and Staff were amazing, lovely breakfast, only down side was room was next to the cleaners room so very early wake up call"

"Breakfast is distinctly average to bellow. Not terrible, not something you’d pay for if you’re not here for work like I was."