Serviced Apartment di Cuenca del Guadarrama

"The rules are not clear and seem to change by whoever is at the front desk. In particular on Monday June 22nd at 11:50 pm. I was out in the terrace and the front desk lady comes and kicks everyone out with no explanation. She says no one on the terrace after 12pm. There is no place to go outside safely and smoke other than there. She was rude and wouldn’t even talk to me."

"LA COCINA MEDIO EQUIPADA, SARTEN, OLLAS, PLATOS, VASOS, TAZAS Y CUBIERTOS. NO HABIAN UTENCILIOS PARA COCINAR NI PARA LAVAR LOS PLATOS. PALETAS, TRINCHADORES, ESPONJA, JABON. La ducha resbalosa."

"The room needs more cleaning especially the bathroom. The kitchen was under prepared."

"Ideal location, 20 minutes from most attractions and airport. Contactless check in was ideal and room was modern and clean. Thanks again!"

"The location was fantastic and the 2 bedroom suite was spacious. For the price, it was a great value for our group of 3 adults and 2 little kids. Staff was friendly. Furnitures were simple and functional. The suite had a full fridge, microwave, and all the basic kitchenware. The beds were comfortable. However, it wasn't perfect - you get what you pay. Floor boards had some cracks and a bit uneven (my 2yo tripped twice). Bathtub didn't have a plug so a bath wasnt possible. First night, hot water...

"Good location"

"It was a nice place to stay, excellent place very close to historic places, very recommended."

"Todo perfecto Habitación espaciosa y hotel muy bien situado. Personal muy amable y atento"

"Serrano es de mis zonas favoritas en Madrid, así que quedarme aquí lo hace mucho más fácil. Lo unico es que mi habitacion tenia un olor parecido a cigarro, pero era algo más bien del hotel, se ofrecieron a poner la máquina de ozono para solventarlo, pero por lo demás todo excelente."

"Great accommodation, communication and check in process. The reason for 4 stars and not 5 is (I’d have given it 4.5 if possible) is: (1) The microwave in our property was out of order (the host knew - it had a sticker on It saying so) and we were not told before we arrived, which was a bit annoying. They subsequently offered to move us to another but it was the evening by then, we were tired and only staying one night. Surely it would have been better to put us in a property with a working...

"Great area walkable and safe. Small but all our family needed. Convenient washer in dryer in the buikding( not inside the apartment) great location"

"Muy céntrico, excelente servicio."