Lobby
Check availability

Reviews of City Express by Marriott Culiacán

3 out of 5
City Express by Marriott Culiacán
Blvd Pedro Infante Cruz No. 2885, Culiacán, SIN

Reviews

8.4

Very good

Rating 10 - Excellent. 255 out of 504 reviews" "
Rating 8 - Good. 153 out of 504 reviews" "
Rating 6 - Okay. 51 out of 504 reviews" "
Rating 4 - Poor. 24 out of 504 reviews" "
Rating 2 - Terrible. 21 out of 504 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Lautaro

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff was unfriendly at reception desk, did not allow to do an early check in even though room was ready. Room did not have hot water for half a day, staff did nothing to attempt to repair it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and pleasant
Stayed 1 night in Mar 2024

10/10 Excellent

Deb

Travelled with partner
Restaurants within walking distance. The road is busy but not too far to walk. Good price and very clean well appointed room that was quite spacious for the price. The little suite had fridge, sink microwave, eating table and sofa. So convenient to eat in if you needed to.
Stayed 1 night in Feb 2024
Response from Front desk on 3 Feb 2024
Hi Deb! We highly appreciate your comments and we're glad you enjoyed your stay with usThank you for your kind words!

10/10 Excellent

Louis

Liked: Staff & service, property conditions & facilities, room comfort
Leaky wiki!
Toilet leaked at the base seañ
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Louis, thank you for your comments, we apologize for this detail, we will share with the maintenance area the problem that occurred during your stay, we hope to welcome you again on your next visit to the city.

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Its a nice place to stay and the staff its very nice
Stayed 1 night in Jan 2024
Response from . on 8 Jan 2024
Thank you for your comment, we hope to see you soon

6/10 Okay

JEFFREY EDWIN

Travelled with group
It is ok, no frills. City Express is very consistent.
Stayed 1 night in Dec 2023
Response from . on 22 Dec 2023
Hi jeffrey! thanks for your comment, we hope to see you soon

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from . on 22 Dec 2023
Hi Gerardo! thanks for share your comment to us. Our personal will know about that. hope see you soon

10/10 Excellent

Jim

Stayed 5 nights in Nov 2023
Response from . on 22 Dec 2023
Hola Jim, ¿como te encuentras hoy? agradecemos tu comentario y espermoa verte pronto por aqui

10/10 Excellent

Leo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2023
Response from . on 22 Dec 2023
Hello Leo, Thanks for your comment, we hope to see you soon for here

10/10 Excellent

CYNTHIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estancia
Las instalaciones bien, limpias, comodas Buena atención
Stayed 4 nights in Oct 2023
Response from . on 22 Dec 2023
Hola Cynthia, muchas gracias por tu comentario.. Nos alegra saber que te la pasaste bien, y esperamos verte pronto por aca.

4/10 Poor

Javier

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from . on 22 Dec 2023
Javier gracias por tu comentario, esperamos verte pronto

8/10 Good

Alejandro, Tijuana

Stayed 1 night in Aug 2023
Response from . on 22 Dec 2023
Buen dia Alejandro, te saludo con gusto y agradezco tu comentario. esperamos verte pronto por aca

10/10 Excellent

Santiago

Stayed 1 night in Jul 2023
Response from . on 22 Dec 2023
Santiago, gracias por tu visita espero nos siga escogiendo como tu hotel de confianza

10/10 Excellent

Oscar

Stayed 1 night in Jun 2023
Response from . on 22 Dec 2023
Oscar ¿como te encuentras hoy?agradecemos tu visita, esperamos verte pronto y gracias por elegirnos

6/10 Okay

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities
Se escuchan mucho ruido en La parte de del techo del hotel piso 6
Stayed 2 nights in Feb 2023
Response from . on 22 Dec 2023
Buen dia Javier, lamentamos los inconvenientes, trabajaremos en ello. muchas gracias

10/10 Excellent

ESTHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Transportation arrangements.
Stayed 1 night in Jan 2023
Response from . on 22 Dec 2023
Hi Esther, thanks for your comment, hope you see you soon

10/10 Excellent

Maria

Response from . on 22 Dec 2023
Hola Maria, gracias por tu visita, esperamos verte pronto por aca

10/10 Excellent

Perla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, and they have a security guard that’s a plus.
Response from . on 22 Dec 2023
Hi Perla, thanks for share your experience with us, hope u see you soon

10/10 Excellent

Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buen hotel
Stayed 4 nights in Nov 2022
Response from . on 22 Dec 2023
Hola Diego, gracias por compartir tu experiencia con nosotros, esperamos verte pronto por aca

8/10 Good

Lucinda

Stayed 2 nights in Nov 2022
Response from . on 22 Dec 2023
Buen dia Lucinda, gracias por hospedarte con nosotros esperamos nos visites pronto

10/10 Excellent

Angela

Stayed 3 nights in Oct 2022
Response from . on 22 Dec 2023
Hola Angela, agradecemos tu estancia con nosotros, nos vemos pronto

10/10 Excellent

evelia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good to stay. Good brakfast incluid on the rent not noise and the staf so friendly.
Stayed 1 night in Sep 2022
Response from JVD on 6 Sep 2022
It seems fantastic to us that your stay has been as pleasant as possible. We look forward to seeing you soon with us.

8/10 Good

Guadalupe Fabiola

Stayed 1 night in Aug 2022
Response from . on 22 Dec 2023
Hola Guadalupe gracias por visitarnos, esperamos verte ponto por aqui

6/10 Okay

teresa

Disliked: Cleanliness
Stayed 4 nights in Jul 2022
Response from . on 22 Dec 2023
Teresa, gracias por tu estancia con nosotros, esperamos verte de nuevo

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't sure about going to a 2 star hotel, but very close to a wedding venue we were attending. Found it very clean and the staff friendly. Didn't need a nice restaurant or bar or pool so it was perfect for us. The breakfast was adequate, and the total price was great.
Stayed 3 nights in Apr 2022
Response from JVD on 28 Jun 2022
Agradecemos que su estancia haya sido mas agradable de lo esperado. nos encantaria tenerlo nuevamente con nosotros.

10/10 Excellent

lilian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very friendly people
Stayed 1 night in Apr 2022
Response from . on 22 Dec 2023
Hello Lilian, how was it going? thanks for share ur experience with us. See u soon

6/10 Okay

Arturo

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No credit card payment, the smell of rooms terrible.
Stayed 2 nights in Feb 2022
Response from . on 22 Dec 2023
Hi Arturo, sorry to hear that and thanks for share ur experience, were going to improve it

10/10 Excellent

Luis Miguel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Great combination of comfort and security at a good price
Stayed 2 nights in Jan 2022
Response from . on 22 Dec 2023
Hi Luis Miguel, thanks for ur comment and share ur experience to us

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good service, good stay for your buck
great customer service, bed was not comforable at all .. ice machine out of order, breakfast was very good actually.. overall was a good stay
Stayed 3 nights in Dec 2021
Response from Manager on 11 Jan 2022
Thanks for the comments. Best regards

10/10 Excellent

Patricia J

Stayed 1 night in Jan 2022
Response from . on 22 Dec 2023
Hola patricia gracias por hospedarte con nosotros

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Gerencia on 11 Jan 2022
Agradecemos su preferencia, esperamos verle pronto! Saludos.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Gerencia on 11 Jan 2022
Agradecemos su preferencia, esperamos verle pronto! Saludos.

10/10 Excellent

Rosalba Ortiz

Stayed 1 night in Dec 2021
Response from . on 22 Dec 2023
Hola Rosalba gracias por tu visita

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was ok. Normal.
Stayed 1 night in Oct 2021
Response from Gerencia on 25 Oct 2021
¡Agradecemos sus comentarios, esperamos verle pronto! Saludos

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Broken AC, stained carpet. Looked messy not that clean.
Stayed 2 nights in Aug 2021
Response from Manager on 17 Sep 2021
Thanks for the feed back, we are going to look at those details. Best Regards

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Gerencia on 17 Sep 2021
Agradecemos sus comentarios, esperamos verle pronto.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cercas de todo casino a un lado de Hotel 10 min a Aereopuerto 10 min Centro de Culiacán muy callado Buen desayuno lo que paga obtiene mucho
Stayed 1 night in Jun 2021
Response from Gerencia on 21 Jun 2021
Nos alegra que su estancia haya sido satisfactoria, agradecemos mucho sus comentarios. Esperamos verle pronto, saludos!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Gerencia on 17 Jun 2021
Gracias por tu calificación esperamos poder verle pronto. Saludos

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Gerencia on 24 May 2021
Gracias por la calificación, esperamos verle pronto. Saludos.

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good breakfast!
Stayed 1 night in May 2021
Response from Manager on 24 May 2021
Thanks for your comments, come back soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent price for the hotel not luxurious but it was a good price.
Stayed 1 night in Mar 2021
Response from Manager on 25 Mar 2021
Thanks for the comments, hope we see you soon!

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 2 nights in Dec 2020
Response from Gerencia on 12 Jan 2021
Gracias por su calificación, esperamos verle pronto! Saludos

8/10 Good

Nadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Gerencia on 1 Dec 2020
Gracias por la preferencia, esperamos verla pronto! Saludos.

10/10 Excellent

Rosa Elvira

Stayed 1 night in Sep 2020
Response from Gerencia on 22 Sep 2020
Muchas gracias, por su calificación esperamos verle pronto de vuelta! Saludos.

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020
Response from Gerencia on 31 Aug 2020
Gracias por su calificación, nos alegra que su estancia haya sido satisfactoria. ¡Esperamos verle pronto!

10/10 Excellent

ignacio a

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Gerencia on 18 Aug 2020
Gracias por su calificación, nos alegra saber que su estadía fue satisfactoria. Esperamos verle pronto! Saludos

6/10 Okay

ignacio a

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from . on 22 Dec 2023
Hola Ignacio, gracias por tu comentario, esperamos todo haya sido de tu agrado.

4/10 Poor

ignacio a

Business traveller
Dirty water!!!!!
Stayed 1 night in Jun 2020

8/10 Good

manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2020
Response from Gerencia on 24 Mar 2020
¡Agradecemos la calificación otorgada! Seguimos trabajando para ofrecerle el mejor servicio, esperamos verle pronto. Saludos