As a solo traveler on my first trip to Vietnam, I booked the Panoramic River View Suite expecting peace, comfort, and true hospitality. Unfortunately, my 3-night stay was frustrating and far below 5-star standards.
At check-in, I asked about the “food court” because I was hungry. I was told bluntly, twice, “There is no food court,” with no clarification or alternative offered. English communication at the front desk was poor.
The service continued to disappoint. A front desk staff member escorted me to my room but entered without removing her shoes — a sign of cultural disrespect in East Asia and unacceptable in a luxury setting.
Later that day, I went to the outdoor pool bar intending to order food. Despite making eye contact with two male staff members, I was completely ignored while they continued talking among themselves. I was never acknowledged.
Hoping to salvage the day, I visited the spa to inquire about services. The female staff could not communicate due to the language barrier. I returned to my room feeling frustrated and that I had wasted an entire day.
Sadly, the discomfort continued. The A/C in my suite was weak and couldn't cool the room properly, especially with afternoon heat pouring in. Condensation formed on the ceiling vent — a clear sign of poor maintenance. The toilet flushed poorly, and the shower barely had hot water. Even the towels were thin. I felt like I lost two out of my three days here. I would not recommend it to international travelers.