Terrace/patio

Reviews of Homewood Suites by Hilton Mobile-East Bay-Daphne

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 337 out of 517 reviews" "
Rating 8 - Good. 115 out of 517 reviews" "
Rating 6 - Okay. 44 out of 517 reviews" "
Rating 4 - Poor. 10 out of 517 reviews" "
Rating 2 - Terrible. 11 out of 517 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Timothy

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Homewood Suites Leadership Team on 6 May 2024
Thank you for both of your reviews! We sincerely appreciate your business! Based upon your feedback, we have some work to do, as we strive to ensure all experiences are a great one! We hope that you will provide us with another opportunity to provide a better experience.

6/10 Okay

Timothy

Travelled with family
The hotel is always in fair condition, but this is the second time we have stayed in a room that smelled heavily like urine. In general, the rooms could use more thorough cleaning.
Stayed 1 night in Apr 2024
Response from Homewood Suites Leadership Team on 21 Apr 2024
Thank you for your review and feedback! I appreciate you are bringing this to our attention. We are always striving to improve and take all of our guest's feedback seriously. We will investigate this further and ensure the cleanliness of the room is addressed immediately.

10/10 Excellent

Alice

Business traveller
security at the front desk was lacking. they gave out new keys without verification of the party asking. Breakfast buffet was lacking.
Stayed 2 nights in Mar 2024
Response from Homewood Suites Leadership Team on 6 May 2024
Thank you for bringing this concern to our attention, our Front Office Manager addressed this, as security is a priority. We appreciate your business and feedback. Homewood Suites brand is rolling out some new breakfast items in May that we think our guests will love, including make your own breakfast tacos, and chia pudding with overnight oats! We are excited to provide all of our guests with a better experience.

10/10 Excellent

Charla, Ivanhoe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was raining so we weren’t able to enjoy the nice outdoor patio area. It was one of the reasons I selected this hotel. It looked very nice.
Stayed 1 night in Mar 2024
Response from Homewood Suites Leadership Team on 6 May 2024
Thank you for both of your review! We sincerely appreciate your business and feedback! We hope that you will return and this time the weather will be nice to enjoy the outside patio area! It is a great space to relax and unwind. Our guests use it daily! We look forward to welcoming you back!

10/10 Excellent

Lois, Baytown

Liked: Staff & service, amenities, property conditions & facilities
Great room! Friendly staff. Impressive services. Would recommend to others.
Stayed 1 night in Mar 2024
Response from Homewood Suites Leadership Team on 6 May 2024
We sincerely appreciate the outstanding review! Thank you for choosing our location for your travels in March! We hope to see you again soon! Safe Travels!

10/10 Excellent

Anne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel were wonderful
Stayed 1 night in Feb 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeffrey, Savannah

Stayed 1 night in Jan 2024
Response from Homewood Suites Leadership Team on 16 Jan 2024
Thank you for your 5 star review. It is our goal to provide outstanding service and we are delighted that you had a great experience. We look forward to welcoming you and your family again soon!

6/10 Okay

Jeff

Stayed 5 nights in Jan 2024
Response from Homewood Suites Leadership Team on 16 Jan 2024
Thank you for your review. It is our goal to provide outstanding service and based upon your review, we need to work harder to ensure our guests are taken care of. We hope that you will provide us another opportunity to serve you in the future as we are always striving to improve and provide outstanding service for all guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Morgan was working the front desk when I showed early. Friendly and helpful, she was apologetic that a room wasn't available even though I was early. The next day, Mandy was working the breakfast bar and I showed up at 9 (late), but she helped me to still get breakfast including making a waffle for me. Friendly, helpful people make any stay that much more enjoyable. Thank you for the 5-star treatment. As for changes, my room had an air condition unit that was loud.
Stayed 1 night in Jan 2024

8/10 Good

Noe

Stayed 1 night in Dec 2023
Response from Homewood Suites Leadership Team on 16 Jan 2024
Thank you for your 4 star review. It is our goal to provide the best service possible and we are grateful for you choosing our hotel while in Mobile/Daphne area. We look forward to welcoming you and your family again soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to activities we wanted to do. Staff were very helpful with our questions.
Stayed 1 night in Dec 2023
Response from Homewood Suites Leadership Team on 16 Jan 2024
Thank you for your 5 star review. Our staff truly enjoys serving all of our guests. It is our goal to provide outstanding service, and make all of our guests feel like family. We are delighted that you had a great experience and look forward to welcoming you and your family again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon check in the front desk waa amazing. Helped us pick a restaurant and was just super sweet!!
Stayed 1 night in Jan 2024
Response from Homewood Suites Leadership Team on 16 Jan 2024
Thank you for the outstanding review. It is our goal to provide our guests with the best experience and our staff are concierges of our city. All of our staff has local favorites that they are always recommending to our guests! We look forward to welcoming you and your family again soon!

10/10 Excellent

Roward Rojas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Homewood Suites Leadership Team on 16 Jan 2024
Thank you for your 5 star review. We look forward to welcoming you and your family again soon! It is our goal to provide outstanding service and we are delighted that you had a great experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Monica

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The checking process was too slow. It took us about 15 minutes to checking. The front desk manager said all systems were behaving incorrectly.
Stayed 1 night in Dec 2023
Response from Homewood Suites Leadership Team on 26 Dec 2023
Please accept our sincere apologies for any delay at check in. Our goal is to get our guests checked in quickly and accurately with no wait times. We sincerely appreciated your patience and hope you had a great rest of your stay. The staff and I would like to invite you to return if we can provide lodging again for you and your family in the future! Wishing you a safe and happy new year!

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from Homewood Suites Leadership Team on 26 Dec 2023
Thank you for the review. Please accept our sincere Thank you for choosing to stay with us. Thank you for the 10 star review! It is our pleasure to serve you and we hope you will come back again soon! Happy Holidays and Safe Travels along your journey!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay!
Stayed 1 night in Nov 2023
Response from Homewood Suites Leadership Team on 12 Dec 2023
Thank you for being our guest and choosing to stay with us at Homewood Suites! We are grateful you had a good experience! We are always striving to provide the best service to our guests. We look forward to Welcoming you again soon!

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Homewood Suites Leadership Team on 20 Nov 2023
It is our pleasure to serve you! Thank you for the great review! We hope you will visit us again soon! Happy and Safe holidays to you and your family!

6/10 Okay

Ashely

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great it was a quick check in after I had to deal with a issue that was not the fault to the hotel. Breakfast was ready on time fresh and hot. The king room was a great size gave me everything my wife and I needed. But the down side you can tell the hotel staff only cleaned where they was able to see from a quick eye meaning they cleaned the form of shelf not going to the back I didn’t want to lay my stuff there and the bed was rock hard my wife and I didn’t get the best of sleep.
Stayed 3 nights in Nov 2023
Response from Homewood Suites Leadership Team on 20 Nov 2023
Thank you for taking the time to post your experience with us! It is our goal to provide a completely clean room every time, and based off your review we need some improvement. Your feedback has been shared with our Executive Housekeeper for corrective measures as we strive to get it right. We appreciate you choosing to be our guest, and we hope you will allow us the opportunity to provide a better experience the next time you and your wife visit.

10/10 Excellent

Lakisha

Stayed 2 nights in Oct 2023
Response from Homewood Suites Leadership Team on 20 Nov 2023
Thank you for your recent visit to our location in Daphne! We are thrilled to see that you had a great stay at our hotel! We hope to welcome you and your family back again soon!

10/10 Excellent

Dana

Disliked: Room comfort
bad mattress! old , hard, and spring squeaky
Stayed 1 night in Oct 2023
Response from Homewood Suites Leadership Team on 20 Nov 2023
Thank you so much for taking the time to write a review about your most recent experience! We sincerely appreciate your feedback! Our Executive Housekeeper will be reviewing the mattress for rotation to ensure we are providing the best quality sleep as possible for our guest! It is the voice of our guests that helps us improve and we thank you for sharing your experience! It is our pleasure to serve you and we hope to see you again in the near future!

10/10 Excellent

TERI, KATY

Stayed 1 night in Oct 2023
Response from Homewood Suites Leadership Team on 20 Nov 2023
Thank you for your most recent visit to the Homewood Suites in Daphne! We are thrilled to see you had a great experience and we would like to invite you to return the next time you are in Daphne, Al. Looking forward to welcoming you again soon!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Homewood Suites Leadership Team on 20 Nov 2023
Thank you for the perfect review! It is our pleasure to serve you, and we would like to invite you to return the next time you are in the Mobile/Daphne area! Wishing you and your family a safe and happy Holiday season!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet yet nearby to shopping and restaurants. Staff helpful. Breakfast had good variety of options and area kept clean.
Stayed 1 night in Oct 2023
Response from Homewood Suites Leadership Team on 12 Oct 2023
Thank you for choosing our location! It is our pleasure to serve you and we are thrilled to hear you enjoyed breakfast with us! We hope you will visit us again soon!

6/10 Okay

Beverly Spiker

Liked: Cleanliness, staff & service
In our run 405, there was dust in many places
Stayed 2 nights in Oct 2023
Response from Homewood Suites Leadership Team on 12 Oct 2023
Thanks for your feedback regarding the guest rooms. I’m am so sorry to hear that we didn't meet your expectations. We do our best to carefully inspect rooms, and our Executive Housekeeper will address this situation immediately with our team as we want to ensure all guests have a better experience. We hope that we have the opportunity to serve you again in the future.

8/10 Good

LAVERN

Liked: Staff & service
Everyone was nice and helpful
Stayed 3 nights in Sep 2023
Response from Homewood Suites Leadership Team on 7 Oct 2023
Thank you for choosing to stay at our location! We sincerely appreciate your business! We look forward to welcoming you back soon!

10/10 Excellent

Shila Mariposa

Stayed 1 night in Sep 2023
Response from Guest Services Manager on 2 Oct 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 7 Sep 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for our family of four. Walking distance to restaurants was a bonus!
Response from Guest Services Manager on 7 Sep 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Rachel

Travelled with family
Liked: Staff & service, room comfort
What you need, not much extra
There were several signs that said vending, but no vending machines. The breakfast area was very small and cramped, especially for the number of people there. The hand soap does smell really nice.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 5 Sep 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, regarding the vending machine signage. We are currently reviewing our signage policy to have those incorrect signs removed upon your next visit. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Tomoyuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 5 Sep 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Guest Services Manager on 30 Aug 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Milton

Travelled with pets
Liked: Staff & service
A nice place for overnight stay
Stayed 1 night in Aug 2023
Response from Guest Services Manager on 8 Aug 2023
Dear Milton:Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family traveling to the west coast
very good
Stayed 1 night in Jul 2023
Response from Guest Services Manager on 8 Aug 2023
Dear Susana:Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

John

Stayed 4 nights in Jul 2023
Response from Guest Services Manager on 30 Aug 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Services Manager on 5 Sep 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Ari

Stayed 1 night in Jul 2023
Response from Homewood Suites General Manager on 2 Aug 2023
Thank you for your 5 star review. I appreciate your positive feedback about our staff. Our goal is to welcome you as our guest and for you to leave as part of the Homewood Family for life! It is our pleasure to serve you and we look forward to welcoming you again soon!

10/10 Excellent

Cheri

Stayed 1 night in Jul 2023
Response from Homewood Suites General Manager on 25 Jul 2023
We appreciate you choosing our hotel as your home away from home. Our staff realize you have many choices to stay in our area! Thank you again for your business and for being our guest! Safe Travels!

10/10 Excellent

Victorugo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff greeted with a warm welcome, took care of us quickly and got us into our room to rest.
Stayed 1 night in Jul 2023
Response from Homewood Suites General Manager on 25 Jul 2023
It is a pleasure to serve you! Our entire staff prides ourselves on taking care of our guests from the time that they arrive until they check out. We appreciate you choosing our location as we realize you have many choices for hotels in our area! Thank you again for your business and for being our guest! Until Next time, Safe Travels!

10/10 Excellent

Robert

Stayed 4 nights in Jul 2023
Response from Homewood Suites General Manager on 25 Jul 2023
Thank you for the outstanding review! We appreciate you choosing to be our guest! We hope to welcome you again if you are in the Daphne/Mobile Al area! Please feel free to let us know if we can assist you with your next reservation.

8/10 Good

Kermit

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Jul 2023
Response from Guest Services Manager on 20 Jul 2023
Dear Kermit: Thank you for your recent stay at our hotel! I hope you felt at home. We can't wait to welcome you home again soon!

10/10 Excellent

Leslie

Stayed 2 nights in Jul 2023
Response from Guest Services Manager on 8 Aug 2023
Dear Leslie:Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Stan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Should be better
Hotel was VG but service was maarginal. Had to ask 3 times to finally get soap for the bathroom and the dishwasher or fridge was leaking in the kitchette
Stayed 3 nights in Jul 2023
Response from Guest Services Manager on 17 Jul 2023
Thank you for your recent stay at our hotel! I'm sad to hear that you had to ask 3 times for bathroom amenities, which should have been replaced/replenished at the time of housekeeping service. We are working with our housekeeping department and providing additional training to make sure this does not happen again in the future. I hope that you will return to our hotel in the near future. Sincerely, L Nixon Guest Services Manager

10/10 Excellent

Justin

Stayed 1 night in Jul 2023
Response from Guest Services Manager on 17 Jul 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Shaniqueka

Stayed 1 night in Jul 2023
Response from Guest Services Manager on 17 Jul 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Shaniqueka

Stayed 1 night in Jul 2023
Response from Guest Services Manager on 17 Jul 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!