4/10 Poor
Melissa, Evergreen
Travelled with family, Travelled with family and small children
13 Jun 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
upon arrival, Jeff or Jeffrey checked us in. He was the most condescending, unhelpful and arrogant human I've ever come across. They had multiple bookings that were beyond my knowledge and he steadily would rolled his eyes and tell me that "it was my problem, you'll just have to pay the fees and expedia would have to handle it". Would not tell me any itinerary numbers, would not assist to figure out the booking issues, and acted like I was a complete waste of his time. He snatched my credit card and began to run it without explaining what he was about to charge. This was a problem as the room had been paid for upfront and I did not have a car attached to this room. When I asked for my card back he yelled at me saying he was charging me for parking and placing a hold on the account. He would not allow me to explain WE HAD NO CAR. I had to ask for a manager and he tried to stay next to her to continue his escapade of horrible attitude and eye rolls. Really started a family vacation off wrong. HORRIBLE customer service. Horrific experience.
There is a bar on one side of the hotel that gets rowdy at night, so if you have littles, ask to stay on the left side of the hotel.
They have a parking fee of $15.99 a night but not enough parking spaces to accommodate every customer. So, you have to pay their parking fee and $30/night to park across the street in an off site lot. The 3 other rooms we had at this hotel that had cars had to pay this.
Subpar truly.
Melissa
Stayed 4 nights in May 2024