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Reviews of Hotel Royal Holidays

3 out of 5
Hotel Royal Holidays
17-A/35, WEA, Karol Bagh, New Delhi, Delhi

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 3 out of 11 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Do not go to that hotel!!!
We landed at Delhi airport close to midnight and took a taxi to the hotel arriving at about 1:00am with my two daughters. Although we have booked the rooms and paid in advance on Hotels.com, booking confirmed and fully paid, the hotel gave our rooms to other customers! They almost didn’t let us in the lobby saying they have no space. Then they tried to send us to a nearby place that I refused since it was very dirty. You don’t want to be in that situation. I can’t believe that Hotels.com are putting up with that. That hotel should be removed from Hotels.com website!
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from santanu on 23 Jan 2020
Dear Guest, Thank you for sharing on this forum. I am very pleased that my team will be alwayd try my level best to take care well Please accept our heartfelt gratitude and thank you. Regards Sidharth Mishra Hotel Jivitesh New Delhi

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms, with comfy bed, good helpful staff. Only downside was the bathroom facilities
Stayed 3 nights in Oct 2019
Response from Madhurendra singh on 2 Nov 2019
We would like to take this opportunity to thank you for taking the time to write a review on Expedia your experience at Hotel Royal Holidays It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you in this busy metro city. Your appreciation has been shared with my team and we are motivated to strive for excellence.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place ! Very happy .
We had had a mad week in India staying in all types of different hotels. For our last night we wanted a 5 star experience and this hotel delivered. Food , rooms , service was immaculate . The manager Sumer was exceptional and looked after all our family needs . All the staff were very professional . The swimming pool and gym was perfect for us. Thank you for a great stay!
Stayed 1 night in Jul 2019
Response from santanu singh ( General Manager) on 18 Aug 2019
Dear Guest, Greetings from Hotel Royal Holidays! At the outset, thank you for sharing your valuable feedback with us, about services and food and all , it will support to other prestigious guest , regarding your recent stay at Hotel Royal Holidays. I am pleased to know that you had an awesome stay with us. We thank you for your kind patronage and look forward to welcoming you back. Warm regards (Santanu Singh) General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing experience and ultimate service , stay with this hotel memorable wonderful and very peaceful. the staff was very helpful and very courteous towards us.they always treated us with smile .the room was very well decorated and the fresh flowers decoe all around the place was very refreshing .a very pleasant and comfortable stay.helpful and friendly staff members , everything was amazing and good hospitality, rooms found very neat and cleaned ,we will come back very soon.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"One of the finest Hotel in Karol Bagh,Delhi" It was an amazing stay,for couple of nights at the Hotel Royal Holidays. Staff very helpful,Really it is Nice and peaceful place and very prime location. Check in was very smoothly, when check in made luggage carried up to room, very comfortable, from check-in to check-out everything was perfect,Its just incomparable to any other place in terms of hospitality. Rooms and Bathroom found very neat and cleaned. it was very comfort that did not allow me to call at reception for any cause. The food was tasty and delicious. I would highly recommend for Hotel Royal Holidays.Excellent staff, always eager to help at any time. who execute their roles perfectly in all respect in a very professional manner.I would certainly be back here both for my business and personal travel to Delhi, superb.
Stayed 1 night in Jun 2019
Response from Madhurendra Singh on 23 Jun 2019
Thank you so much for taking valuable time and sharing your experience, Pleasure to read your review. such feedback inspires the Hotel Royal Holidays management team to continue to deliver qualitative hospitality . Furthermore, glad to know that your experience was upto your expectations. we will try my level best to procure services and amenities on top priority ,We have also shared your special compliments with our team who are grateful for the same.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Excellent hospitality And outstandibg services" The ambience of the hotel is very good .specially pricewise the accoommodation is very reasonable and comfortable .The staff right from the bell boy to the manager takes verygood care and behave very friendly and also provide authentic useful information voluntarily about local and outside Delhi tour information .it is really appriciable and memorable trip .The room and bathroom very neat and cleaned and maintained very well .They remember their old guest which is why i come back for business and family get together .The service and their hospitality always on top The staff are extremly courteous and helpful .
Stayed 1 night in Jun 2019
Response from Madhurendra singh on 21 Jun 2019
Thank you very much for taking valuable time and sharing your experience during their stay , our management team always try their level best to provide best and qualitative services at all times , such review gives energies to our team to improve more ,really it gives pleaseure and also for quality enhancement in future .. Thank you again .

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"One of the finest hotel in karol bagh" I was throughly impressed with the hospitality and wramth of the employees who helped me make my stay not only comfortable but also worth coming.we will back again to experience the amazing hospitality.Room were very neat and cleaned.Specially very close to market place and metro station.
Stayed 1 night in Jun 2019
Response from Madhurendra singh on 16 Jun 2019
Thank your very much for taking valuable time and sharing feedback,always try my level best that amenities keep up to the mark , so that during stay our prestigious guest feel happy and such news goes to coming travelers, Thank you again

10/10 Excellent

Kristel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Royal holidays
A small hotel in Karol Bagh. Hotel has everything you need. Hotel Management and staff provided very good service and were really friendly. Nice area to stay in. I have been treated there like a Goddess.
Stayed 5 nights in Aug 2019
Response from santanu kumar on 17 Nov 2019
Dear Guest, Greetings from Hotel Royal Holidays! , thank you for sharing your valuable feedback with us, , it will support to other prestigious guest , regarding your recent stay at Hotel Royal Holidays. s. We thank you for your kind patronage and look forward to welcoming you back. Warm regards (Santanu Singh) General Manager

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
Er is niets goeds aan dit hotel, behalve dan de netheid die is matig. Voor de rest is het een ramp. Elke kamer heeft wel twee of drie mankementen. Of de tv doet het, dan is de koelkast kapot, dan stroomt er niet voldoende water. Eerste incheck bleek koelkasten al wekenlang met rotte beschimmelde troep niet schoongemaakt te zijn. Volgende incheck, airco deed het niet. Ik kan uren doorgaan.
Stayed 9 nights in Apr 2019
Response from madhurendra singh on 16 Jun 2019
thank you very much for taking valuable time and sharing feedback , the feed back reviewed our management team and resolved soon without any delay . thank you again for the same . we will eager to hear good from you.

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019
Response from Madhurendra Singh on 16 Jun 2019
Thank you very much for taking valuable time and sharing feedback, It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. I hope you will continue to patronise us and also recommend us to your friends, family and company. I look forward to welcoming you back soon to your HOME in New Delhi.