This is truly a great hotel. Honestly, I wish I were still there. The hotel and its extensive grounds are really lovely, and I loved my Heritage room. The staff is truly exceptional, I don’t think I’ve every been treated so well, from the moment I was welcomed at the door until the moment they saw me off. They’re really caring, and willing to go well out of their way to make sure everything is perfect for you. Several times, they suggested things I hadn’t thought of. In my case, they were extremely helpful when my transportation to the next city in my itinerary fell through, far beyond anything I could have expected. As another example, the chef in the breakfast room , at his suggestion, prepared special food for me to deal with a food sensitivity. But there are many more examples. I’m really grateful for all they did for me. They deserve six stars.