6/10 Cukup Baik
Syed
Bepergian bersama teman
25 Agu 2025
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The experience at Andriake Beach Club Resort was average, at best. The only real redeeming feature of our stay was the private sandy beach access to the Mediterranean Sea. This was truly beautiful, with access to private cabanas and lounge chairs provided from the resort. Otherwise, the rest of the resort experience was pretty underwhelming and I am not sure how it is categorized as a five-star hotel. The furnishings are bare, worn, yellowed and covered in rust, and there is clear lack of attention to maintenance in the entire facility. Moreover, the service was poor as emphasized by two experiences. During our stay, we had accidentally broken a glass and called the reception for help to clean it up. Although housekeeping eventually came hours after the call, while we were out of the room, they did not clean the mess and we had to spend the entirety of our stay walking around glass shards. Additionally, whenever we called reception for help, this would be delayed, if it ended up happening at all. On the day of check out, we called the reception for assistance with luggage, and after no response for 1 hour, we called again. Eventually, someone came to help about 15 minutes later. Finally, the all-inclusive food concept was average, at best. While there is a good selection and variety of dishes at each meal, the taste was mediocre. All in all, I wouldn’t recommend this place to any of my family and friends, and will not be coming back either.
Syed
Menginap 2 malam pada bulan Agustus 2025